Crest INFINITI - Service Center

I do not trust this service center!! Will use Sewell. The Crest service center told me my Infiniti could not be fixed and I needed to scrap it. I asked multiple different ways ( and actually in tears begg The Crest service center told me my Infiniti could not be fixed and I needed to scrap it. I asked multiple different ways ( and actually in tears begged them) to try and have them at least try to fix it but always got the response it would cost $10,000 and would not be worth it and to scrap it! I asked someone who had worked on infinities and he was SHOCKED they told me that!!!! I then took it to someone I trusted with lots of experience and he fixed it for $500!!! I almost trashed this car valued at $15,000 because of their bad advice! I am so angry!!! I later went in and told the service advisor I got it fixed for $500. He said nothing But acted super nice at both encounters. 😬 I now need a recall item done. Sewell told me they can do it within four hours. Crest told me to leave it there for a week!!! Sewell was so nice. I do not trust my car at Crest and won't use them again. 😳😬 More

Lack of customer service I expected outstanding service from a luxury brand. Bought the car here and this is the first time at the Service department. The car took twice as lo I expected outstanding service from a luxury brand. Bought the car here and this is the first time at the Service department. The car took twice as long to get back. I was not informed till an hour past the promised time. After waiting 3 hours I was offered a loaner however with an hour to go I just decided to wait. If it was going to take 4 hours to do the service that they said would only take 2 hours they should have offered a loaner car at the beginning and not 3 hours of waiting and wasting my day. Service advisor was polite however that doesn't make up for the experience. Will definitely not ever come back. More

Beautiful facility but customer service is atrocious. This review is focused on Crest's Service Department. I bought my two Infiniti's from Sewell in Houston, and had been receiving excellent service t This review is focused on Crest's Service Department. I bought my two Infiniti's from Sewell in Houston, and had been receiving excellent service there until I moved to Dallas a couple years ago. I initially brought them to Sewell's Dallas dealership where I also received excellent service. About a year ago, I started bringing my Infiniti to Crest for service since they were closer to home. Over the past year, I've spent approximately $4,000 at Crest in routine repair and maintenance for my two cars. I'm the customer that goes in and generally doesn't "bat an eye" at approving their recommended maintenance. After my experience this morning, which was generally similar to my other experiences at Crest, I will never return. I had a 9:30 appointment and provided specifics as to what services I wanted performed. Went in and apparently the service advisor assigned to me was no longer there. I waited for 15 minutes by my car in the heat of the drive thru. As usual, there were several people that asked me if I needed help but apparently none were empowered or interested in helping me. I went inside and noticed a few minutes later that they had taken it back to shop. I'm waiting 2 hours for a lousy oil change, and decide to check status. 30 minutes later a guy comes out to check me in for service. Unbelievable! Each time I go there I have some glitch or issue that they drop the ball on that costs me time and inconvenience. Their check in process is atrocious. This is a beautiful facility, but I don't go there to eat or practice my putting. You guys consistently don't get it. Sewell Infiniti if you're listening I'm so sorry for ever leaving you. I will drive the extra 20 miles to go to Sewell Infiniti for my car purchases and repairs in the future. More

Creative Solutions We recently purchased an older model infiniti for my Son and this is our 2nd infiniti to own. The service engine soon light came on so I pulled the co We recently purchased an older model infiniti for my Son and this is our 2nd infiniti to own. The service engine soon light came on so I pulled the codes. After a little research I saw where the problem was part of a recall. I called the service department at Crest Auto Group who ran my VIN and confirmed that I was eligible for replacement of the part. We made an appointment for the service and I was thrilled that it was covered. I dropped the car off then received a call later that afternoon saying the repair would be $750. I advised of the recall, the conversation that I had with their service department and forwarded them information on the recall. As it turned out, my model year was not included in the recall. Due to the confusion Crest Auto Group agreed to make the repair and charge me for parts only, waiving their labor cost. They even ran the car through their detail center! Considering I didn't purchase the vehilcle from them I was very grateful for their willingness to work through the issue and land on a solution that worked for both parties. Well played Crest Auto Group. More

Impossible to get attention from service center We bought our Infiniti QX60 at Crest but have constantly had transmission problems that Crest has been unable to resolve ever after a year. Their s We bought our Infiniti QX60 at Crest but have constantly had transmission problems that Crest has been unable to resolve ever after a year. Their service agent hasn't been very helpful either and it takes a long time to get a loaner vehicle even when you make an appointment. Usually I have been able to get a loaner in 15-45 min but recently I waited more than an hour to get a loaner and then the person says that they actually don't have any loaner. Could I wait another hour or would I come back with a new appointment? I am guessing that they discourage QX60 owners like me since they don't have a fix for the QX60 transmission shuddering at low RPM and shaking violently. More

Service Department is the worse The sales experience was great, Tux is the benchmark for a sales rep. The service department was the worse experience I ever had in 20 years as a car The sales experience was great, Tux is the benchmark for a sales rep. The service department was the worse experience I ever had in 20 years as a car owner; A few examples: - They crashed the rear of my SUV inside their garage during a maintenance visit. - On another visit, I was promised the car would be ready on the same day and that was important because I would be on a business trip for a few days; called for a status and they said the car would only be ready next day and I would have to pay for the loaner if I didn't returned it then. - The moonroof had rattle and it took 3 visits for them to fix it - The rear suspension had a weird noise, they asked me to leave the car for it to get fixed and when I got their they told me the part was out of stock; I live 45 min from the dealer each way; More