Crest INFINITI - Service Center

Crest INFINITI responded

Thank you for your detailed and honest review of your service experience. We appreciate your thorough feedback about both the challenges and positive aspects of your visit. We apologize for the initial wait time and communication delay. We understand that waiting 18 minutes before meeting your service representative can be frustrating, and we take your experience seriously. We will review our internal communication protocols to minimize such delays. We're pleased to hear that once Troy engaged with you, he provided outstanding service by keeping you well-informed throughout the process. Our goal is to ensure seamless, efficient, and transparent communication during every customer interaction. Your constructive feedback helps us improve our service delivery. We appreciate you taking the time to share your complete experience with us.

Crest INFINITI responded

Thank you for your excellent review! We're thrilled to hear that you received outstanding service during your visit. Maintaining a clean and welcoming waiting area is important to us, and we're glad you found it hospitable. We also appreciate your feedback regarding the updates on your repairs and the thorough explanations provided. Clear communication is a key priority for our team, and it's wonderful to know that we met your expectations in this area. Thank you for choosing us for your service needs, and we look forward to assisting you again in the future!

Crest INFINITI responded

Thank you so much for your outstanding review! We are thrilled to hear that you would give us a perfect 10 out of 10. It’s wonderful to know that Robert provided you with immediate and exceptional service. We take pride in our team’s commitment to customer care, and it’s fantastic to see that reflected in your experience. Your feedback is incredibly valuable to us, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back for any of your vehicle needs in the future! Thank you for choosing our dealership!

Crest INFINITI responded

We are thrilled to hear about your exceptional experience with your QX60's first service! We appreciate you highlighting the specific details that made your visit outstanding, including the timely completion of work and our thorough cleaning of your vehicle. Your recognition of Trevor and Randy is particularly meaningful. Our team takes pride in providing personalized, professional service, and it's wonderful to know that these team members went above and beyond to ensure your satisfaction. Thank you for choosing Crest and for taking the time to share such a positive review. We look forward to continuing to provide you with the same high level of service in all future visits.

Crest INFINITI responded

We are genuinely appreciative of your detailed feedback highlighting Tory's exceptional service. Your recognition of his knowledge, helpfulness, and professional approach that avoids being pushy is exactly the type of customer experience we aim to deliver. The fact that you specifically request Tory for your service needs is a tremendous testament to his commitment to outstanding customer care. We are proud to have team members like Tory who consistently provide superior, customer-focused service. Thank you for sharing such a meaningful and positive review about your experience with us.

Crest INFINITI responded

Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with our customer support team. Keeping you informed throughout the repair process is important to us, and we’re glad that we were able to meet your expectations. Your feedback is truly appreciated, and we look forward to assisting you again in the future!

Crest INFINITI responded

Thank you for your fantastic review! We're so glad to hear that our Service Department team consistently meets your expectations and makes you feel confident in your care. Your trust means a lot to us, and we look forward to continuing to provide you with excellent service!

Crest INFINITI responded

Thank you for your honest feedback. We're sorry to hear that your purchase experience wasn't up to your expectations, but we're glad to hear that our service department has been top-notch for you. We truly appreciate your trust in us for your service needs and hope to continue improving your experience moving forward. If there's anything we can do to assist further, please don't hesitate to reach out!

Crest INFINITI responded

Thank you for your thoughtful feedback! We're glad to hear that you had a positive experience overall and that the team was professional and helpful in addressing your questions. We sincerely apologize for the negative interaction you had with one of our employees and will be sure to address it with our team. Your experience matters to us, and we truly appreciate you bringing this to our attention. We hope to continue providing you with excellent service in the future!

Crest INFINITI responded

Thank you for your kind words! We're thrilled to hear that you consistently receive the best service at Crest. Our team takes great pride in being friendly and professional, and we truly appreciate your continued trust. We look forward to serving you again in the future!