Crest INFINITI - Service Center

All, We purchased 2 Infiniti's from Crest a year and All, We purchased 2 Infiniti's from Crest a year and a half ago. We have loved the cars. Recently, we needed service (and body work for a small acc All, We purchased 2 Infiniti's from Crest a year and a half ago. We have loved the cars. Recently, we needed service (and body work for a small accident) and took our JX35 into Crest to get serviced. Quite honestly, we had some frustrations early on with proactive communication and early follow through. As we all know, things can go awry in business. I sent an email to their leadership team and was blown away with their responsiveness, personal accountability (ie not defensive at all), and willingness to do what it takes to make things right. THIS level of ownership and client-first mentality is exactly what Service is about. Although frustrated by a few of the issues we dealt with, it was clear that Robert (Service Director) not only cared, but wanted feedback so that he could fix any systemic issues with his team to train more effectively and improve client experience. How do you fault such a leadership team? Net: The work they did on our JX was excellent. Even more important (to us) is that they stand by their reputation and do what's required if/when issues occur. This is what my wife and I look for in a Service organization. Thanks to the Crest team for turning a fair experience into a great one. More

I leased by infiniti g37 from here over 2.5 yrs back and so far my experience with this dealership has been very pleseant. Everytime I go for service, the staff is very friendly, time oriented and knowledg so far my experience with this dealership has been very pleseant. Everytime I go for service, the staff is very friendly, time oriented and knowledgeable. I give it 5* as I do not see any area that they lack. nice doing business with them. thanks. More

Rob took care of me quite well. When I first went to Crest for service, my rep was no longer available. Afraid I was going to be shuffled around, Rob picked up the ball and made sure I felt comfortable Crest for service, my rep was no longer available. Afraid I was going to be shuffled around, Rob picked up the ball and made sure I felt comfortable with the service being offered. My car has always been ready when promised, clean and serviced in a way that meets or exceeds my expectations - consistently. More