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Crest INFINITI - Service Center

Frisco, TX

4.8
333 Reviews

333 Reviews of Crest INFINITI - Service Center

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February 12, 2025

Friendly and helpful. Got me in with no appointment! It took a while but no complaints given I did it on whim. More

by KTOGOLF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Asad El Wir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2025 -

Crest INFINITI responded

Thanks for the fantastic feedback! We're thrilled to hear you had a positive experience and appreciate your understanding. Our team is always here to help, even on a whim! Looking forward to seeing you again soon.

February 12, 2025

Dustan was very knowledgeable and explained the needed items clearly and at length. I was very happy with the customer service I received. More

by DREAMNEW
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
Dustan
Feb 13, 2025 -

Crest INFINITI responded

We're thrilled to hear about your positive experience with Dustan! Our team strives to provide clear and helpful service, so it's great to know we hit the mark. Thanks for sharing your feedback!

February 12, 2025

Tony Brown in Services has been wonderful to work with for our service needs every time we have brought our vehicle in. More

by DEBRAGAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Brown
Feb 13, 2025 -

Crest INFINITI responded

Thanks for the fantastic feedback! We're thrilled to hear that Tony has been such a great help with your service needs. Our team is dedicated to providing excellent support, and it’s wonderful to know you had a positive experience. We appreciate your support!

February 11, 2025

Job well done, went in for battery change as it stoped working. Satisfied with the service More

by praveen_pilly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept Blake
Feb 12, 2025 -

Crest INFINITI responded

Thank you for your 5-star review! We’re glad to hear that you were satisfied with the service and that we were able to take care of your battery issue. We appreciate your feedback and look forward to serving you again in the future!

February 09, 2025

Man, I can't ever say enough. Crest Infinti and the people in the service department always make me feel good, the service director is always around and all the advisers I've work More

by Robertaustinhood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richie Naciri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Asad El Wir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Key
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Conkleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Simmonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Beiriger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2025 -

Crest INFINITI responded

Thank you so much for the kind words! We're thrilled to hear that Tony and the rest of our service team took such great care of your QX80. We truly appreciate your continued trust for both purchasing and servicing your vehicle. We look forward to assisting you again in the future!

February 08, 2025

Robert and team took care of me and my 60 with great courtesy ! Thank you More

by fideliosalinas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Moler
Feb 10, 2025 -

Crest INFINITI responded

We’re so glad to hear that Robert and the team provided you with great service! Thank you for taking the time to share your experience, and we look forward to assisting you again in the future!

February 07, 2025

The service done was fine and handled the issues presented. The administration and communication were not good at all. Two stars is generous. 1st scheduled appointment was on Jan 13. I showed More

by BOB.MILFORD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ulysses Brown - service "advisor"
Feb 11, 2025 -

Crest INFINITI responded

We apologize for the miscommunication and delays you experienced during your visit. It’s clear that we did not meet the level of service you deserve, and we understand your frustration. We would appreciate the opportunity to address your concerns directly. Please reach out to Randy Nabors at Rnabors@vtaig.com, and he will work with you to ensure this situation is resolved. We truly value your feedback and thank you for bringing this to our attention.

February 06, 2025

You have a great , efficient and friendly service team. Very happy with my repair services More

by MARTINEZM43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan
Feb 07, 2025 -

Crest INFINITI responded

Thank you for your kind review! We're so glad to hear that you had a positive experience with our service team and are happy with your repair services. We appreciate your feedback and look forward to serving you again in the future!

February 05, 2025

The service department is great, very easy to work with and they do a great job More

by laylashaw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony in the service department
Feb 06, 2025 -

Crest INFINITI responded

Thank you for the positive feedback! We're thrilled to hear that you had a great experience with our service department. We always aim to make the process as easy and efficient as possible. If you need anything else in the future, don't hesitate to reach out!

February 03, 2025

Crest is simply the best dealership with great service, see Troy Dunn for outstanding service. More

by LEEHERCULEES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richie Naciri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2025 -

Crest INFINITI responded

Thank you for the great review! We’re thrilled to hear that you had such a positive experience. Troy Dunn is truly an asset to our team, and we’re glad to know he provided you with outstanding service. We look forward to assisting you again in the future!

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