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Crest INFINITI - Service Center

Frisco, TX

4.8
269 Reviews

269 Reviews of Crest INFINITI - Service Center

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January 17, 2025

I would give this dealership 10 out of 10 when arriving to this dealership my service advisor took care of me right away. Robert was great and definitely will go back to him for any of my vehicle needs bes More

by SY8KAZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert moler
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Jan 20, 2025 -

Crest INFINITI responded

Thank you so much for your outstanding review! We are thrilled to hear that you would give us a perfect 10 out of 10. It’s wonderful to know that Robert provided you with immediate and exceptional service. We take pride in our team’s commitment to customer care, and it’s fantastic to see that reflected in your experience. Your feedback is incredibly valuable to us, and we appreciate you taking the time to share your thoughts. We look forward to welcoming you back for any of your vehicle needs in the future! Thank you for choosing our dealership!

January 17, 2025

Excellent service and a clean, hospitable waiting area. I appreciated updates as to the status of my repairs and thorough explanations. More

by CHRISTIANN.MARTIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy
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Jan 20, 2025 -

Crest INFINITI responded

Thank you for your excellent review! We're thrilled to hear that you received outstanding service during your visit. Maintaining a clean and welcoming waiting area is important to us, and we're glad you found it hospitable. We also appreciate your feedback regarding the updates on your repairs and the thorough explanations provided. Clear communication is a key priority for our team, and it's wonderful to know that we met your expectations in this area. Thank you for choosing us for your service needs, and we look forward to assisting you again in the future!

January 16, 2025

Crest took care of my QX60’s first service. Work completed on time and returned the car to me washed and cleaned inside out. Trevor and his Manager Randy are great to work with. More

by AK
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevor Rogers and Randy Nabors (serv mgr) are great
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Jan 20, 2025 -

Crest INFINITI responded

We are thrilled to hear about your exceptional experience with your QX60's first service! We appreciate you highlighting the specific details that made your visit outstanding, including the timely completion of work and our thorough cleaning of your vehicle. Your recognition of Trevor and Randy is particularly meaningful. Our team takes pride in providing personalized, professional service, and it's wonderful to know that these team members went above and beyond to ensure your satisfaction. Thank you for choosing Crest and for taking the time to share such a positive review. We look forward to continuing to provide you with the same high level of service in all future visits.

January 15, 2025

Tory is always so knowledgeable and helpful with every part of the process without being overly pushy. We ask for him every time we come in for service. More

by JWILLIAMSHOWARD2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richie Naciri
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2025 -

Crest INFINITI responded

We are genuinely appreciative of your detailed feedback highlighting Tory's exceptional service. Your recognition of his knowledge, helpfulness, and professional approach that avoids being pushy is exactly the type of customer experience we aim to deliver. The fact that you specifically request Tory for your service needs is a tremendous testament to his commitment to outstanding customer care. We are proud to have team members like Tory who consistently provide superior, customer-focused service. Thank you for sharing such a meaningful and positive review about your experience with us.

January 13, 2025

Excellent customer support, with a "let me help you" attitude and professionalism. I got an update on the status of the repairs through every step. More

by j.carrasquillo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Dagnan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 14, 2025 -

Crest INFINITI responded

Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with our customer support team. Keeping you informed throughout the repair process is important to us, and we’re glad that we were able to meet your expectations. Your feedback is truly appreciated, and we look forward to assisting you again in the future!

January 12, 2025

Service Department staff is always attentive, precise in understanding customer concerns. I’m never worried regarding customer care. More

by CMCARTERJR
Recommend Dealer
Yes
Employees Worked With
Robert Moler
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Jan 13, 2025 -

Crest INFINITI responded

Thank you for your fantastic review! We're so glad to hear that our Service Department team consistently meets your expectations and makes you feel confident in your care. Your trust means a lot to us, and we look forward to continuing to provide you with excellent service!

January 12, 2025

My purchase experience was HORRIBLE but the service dept, so far, has been top notch! More

by DNSMCCONNICO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin (Service Advisor) 5 stars
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Jan 13, 2025 -

Crest INFINITI responded

Thank you for your honest feedback. We're sorry to hear that your purchase experience wasn't up to your expectations, but we're glad to hear that our service department has been top-notch for you. We truly appreciate your trust in us for your service needs and hope to continue improving your experience moving forward. If there's anything we can do to assist further, please don't hesitate to reach out!

January 12, 2025

Troy was awesome. Very nice and professional. Went over the report at the end and answered all of my questions accordingly. However, there was one employee that gave m More

by REFAHIZACHARIAH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy
Report | Print
Jan 13, 2025 -

Crest INFINITI responded

Thank you for your thoughtful feedback! We're glad to hear that you had a positive experience overall and that the team was professional and helpful in addressing your questions. We sincerely apologize for the negative interaction you had with one of our employees and will be sure to address it with our team. Your experience matters to us, and we truly appreciate you bringing this to our attention. We hope to continue providing you with excellent service in the future!

January 10, 2025

We always recieve the best serivce in Crest. People are friendly and proffesional and always do a great job More

by anacmc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan
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Jan 13, 2025 -

Crest INFINITI responded

Thank you for your kind words! We're thrilled to hear that you consistently receive the best service at Crest. Our team takes great pride in being friendly and professional, and we truly appreciate your continued trust. We look forward to serving you again in the future!

January 10, 2025

I have been a Crest customer for years and will always be! The customer service you receive from Crest is always top notch. From buying or leasing a car, to service or anything you need help with, Crest i More

by KRISTEN19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richie Naciri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Beiriger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 13, 2025 -

Crest INFINITI responded

Thank you so much for your loyal support and fantastic review! We’re honored to have been your trusted dealership for so many years and are thrilled to hear that our customer service consistently meets your expectations. Whether it’s buying, leasing, or servicing your vehicles, we’re here to help every step of the way. We truly appreciate your trust in Crest and look forward to continuing to serve you in the future!

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