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Crest INFINITI - Service Center

Frisco, TX

4.8
446 Reviews

446 Reviews of Crest INFINITI - Service Center

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April 28, 2025

I appreciate the service at Crest. It’s always a pleasure as a customer. Everyone is exceptional. More

by BEKAZWIRTZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derick
Apr 29, 2025 -

Crest INFINITI responded

Thank you for your kind words! We're so glad to hear that your experiences at Crest have consistently been positive and that our team continues to provide exceptional service. We truly value your support and look forward to serving you again in the future!

April 28, 2025

Trevor, always listens to any concerns i may have and is very prompt with his responses and is quick to answer all my questions. Thank you Trevor for being so outstanding in everything you do. More

by MGROCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tux Browning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2025 -

Crest INFINITI responded

Thank you for taking the time to share such thoughtful feedback! We're thrilled to hear that Trevor consistently provides attentive, responsive service and takes great care in addressing your concerns. It means a lot to know that his dedication and professionalism have made a lasting impression. We'll be sure to pass along your kind words—he'll truly appreciate them!

April 28, 2025

Service advisors were friendly and stayed in touch throughout the day. They had a loaner ready for me. More

by kandiwithersllc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Whyte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2025 -

Crest INFINITI responded

Thank you for sharing your experience! We're glad to hear that our service advisors kept you well-informed and that the loaner vehicle was ready to go when you needed it. We appreciate your kind words and look forward to serving you again!

April 26, 2025

Our service advisor was excellent always so happy when I have to go in for service. They truly know how to take care of their customers. More

by SORIJL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor
Apr 28, 2025 -

Crest INFINITI responded

Thank you for your kind words! We’re so glad to hear that your service experience was excellent and that our team took good care of you. We truly appreciate your trust and look forward to continuing to serve you in the future!

April 26, 2025

Always meet my needs and very pleasant to work with. Treavor is very helpful and courteous More

by CATEYSMITH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Apr 28, 2025 -

Crest INFINITI responded

Thank you for your kind words! We're thrilled to hear that Treavor was able to meet your needs and provide helpful, courteous service. We appreciate your continued trust in us!

April 25, 2025

Crest Infiniti has consistently delivered top-notch service, and I couldn’t be more satisfied. From the moment I pull in, I feel like a valued customer—not just another number. But what really sets thi More

by mismanjr1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tux Browning
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Dagnan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2025 -

Crest INFINITI responded

Thank you so much for taking the time to share your wonderful experience with us. We’re thrilled to hear that you consistently feel valued and well taken care of from the moment you arrive. It’s especially rewarding to know that Troy has made such a strong impression with his attentive service, clear communication, and genuine care for your vehicle’s well-being. We are proud to have team members like Troy who go the extra mile to build trust and ensure every visit is as smooth and positive as possible. Your recommendation means a great deal, and we look forward to continuing to provide you with exceptional service for many years to come!

April 24, 2025

Dustin was very professional and efficient with check in and check out Appreciated the ease of loaner car. More

by prsharp2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin service dept
Apr 25, 2025 -

Crest INFINITI responded

Thank you for your feedback! We're glad to hear that Dustin made your visit smooth and efficient from check-in to check-out. It’s great to know the loaner car process was easy and convenient for you—that’s exactly the kind of experience we aim to provide. We appreciate you taking the time to share your positive experience!

April 23, 2025

Great Dealership, recently replaced my engine under warranty and took a while but made sure everything was done correctly including external parts according to OEM and assembly requirements. More

by DYLAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gassett Purrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Troy Dunn
Apr 24, 2025 -

Crest INFINITI responded

Thanks for your patience and for the great feedback! We're glad everything was taken care of properly and up to OEM standards. Let us know if you need anything else—we’re always here to help!

April 23, 2025

I love coming to Crest. The staff is always super friendly and service is great. The team works really hard to make my experience super and I always leave happy with the ser More

by WENDYMILES2018
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Simmonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2025 -

Crest INFINITI responded

Thank you for your wonderful feedback! We're thrilled to hear that you love visiting us and that our team consistently provides a friendly, high-quality experience. It means a lot to know that our efforts to make every visit smooth and enjoyable are making a positive impact. We truly appreciate your continued trust and look forward to welcoming you back again!

April 22, 2025

My service visit was the best I’ve had in a very long time. Derick Pham was my advisor and provided outstanding customer service. He was thorough caring helpful and very knowledgeable about the service More

by TALENTMSZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derick Pham
Apr 23, 2025 -

Crest INFINITI responded

Thank you for taking the time to share your wonderful experience! We're so glad to hear that your service visit stood out and that Derick Pham provided such outstanding care. His thoroughness, helpfulness, and knowledge truly make a difference, and we’re proud to have him on our team. We’ll be sure to pass along your kind words—he’ll really appreciate them! We look forward to continuing to provide you with excellent service on every visit.

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