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Crest INFINITI - Service Center

Frisco, TX

4.5
139 Reviews

139 Reviews of Crest INFINITI - Service Center

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October 04, 2020

Service was great. I waited for my car and the waiting area was very open and feee Coffee and water. Chris Stephens was my advisor and great. More

by Gustave Rausch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Stephens
Oct 05, 2020 -

Crest INFINITI responded

Thank you for your positive review!

October 01, 2020

Oil change and updated a recall for Infiniti jx35. COVID-19 protocols in place and service manager Randy is great to work with. Looking forward r next time. More

by Rodbishop12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan laveau
Oct 02, 2020 -

Crest INFINITI responded

Thank you for your positive feedback!

October 01, 2020

Casey does a fantastic job!she is courteous, efficient and communicates updates on the progress of the services provided on a regular basis.She always makes sure the vehicle is spotless at pickup. More

by Deancione
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey service advisor
Oct 02, 2020 -

Crest INFINITI responded

Thank you for your positive feedback, from all of us here at Crest INFINITI!

September 06, 2020

I have been an Infiniti customer for many years and the service department has always done an excellent job in servicing and maintaining my vehicle. More

by Maryhackler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Arledge
Sep 08, 2020 -

Crest INFINITI responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

September 05, 2020

Alan in service dept took really good care of me . Kept me updated and delivered the car at time promised. At checkout, he explained clearly what was done and the next thjngs needed. Keep up the good w More

by Varry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Laveau
Sep 08, 2020 -

Crest INFINITI responded

Thank you for your positive feedback!

August 31, 2020

The Crest INIFINITI Service Advisors and technicians have done an excellent job servicing and maintaining my vehicles for more than 16 year. Always a Great Job! More

by Larry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey Little , Austin Arledge
Sep 03, 2020 -

Crest INFINITI responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

August 28, 2020

It was an average encounter. I was less than pleased with the cleaning of my vehicle. I’ll be going back to Sewell until my lease is up than I’ll be turning in my keys and vehicle and leaving Infiniti all to More

by Q60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bingham
Sep 02, 2020 -

Crest INFINITI responded

Thank you for your feedback. It is our goal that every customer leaves 100% satisfied so we are disappointed to hear that you did not. Our team would like to speak with you so that we can address your concerns. Please contact Darin Partin at Dpartin@crestinfiniti.com at your earliest convenience.

August 15, 2020

All services were performed as requested by Crest Infinity. Kyle provided updates on vehicle service needs. Great service was provided by Service department of Crest. Thank you. More

by sunilwalvekar
Recommend Dealer
Yes
Employees Worked With
Kyle McAllister
Aug 17, 2020 -

Crest INFINITI responded

Thank you for your positive feedback, from all of us here at Crest INFINITI!

August 14, 2020

Great customer service! Diagnosed and communicated with me several times. The vehicle was serviced and ready within a day. My total was less than estimated. More

by KSS
Recommend Dealer
Yes
Employees Worked With
Bryan in service
Aug 17, 2020 -

Crest INFINITI responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

August 12, 2020

I had good service but it took almost 4 hours so I rated it a 4. Kyle was very nice and attentive and gave me a 10% reduction since I had to wait. More

by Garybrantz
Recommend Dealer
Yes
Employees Worked With
Kyle
Aug 14, 2020 -

Crest INFINITI responded

Thank you for your positive review!

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