Crest INFINITI - Service Center

From beginning to end, Matt was awesome. . it felt like I known him for years and trusted him. I will continue to do service with Crest because of him.. . it felt like I known him for years and trusted him. I will continue to do service with Crest because of him.. More

The Service department at Crest Infiniti is world class. Setting up appointments are a breeze and drop off, with loan car pickup, is done in minutes. Setting up appointments are a breeze and drop off, with loan car pickup, is done in minutes. More

This happened over 2 months ago and no one has contacted me from the dealership--I am also calling HQ to file a complaint. My email was addressed to Mike Brosin on 11/19/2021 The person I dealt with intr me from the dealership--I am also calling HQ to file a complaint. My email was addressed to Mike Brosin on 11/19/2021 The person I dealt with introduced himself as Jason McClellan and informed me Bryan had called in today and he would be filling in. The very next thing he told me was "We don't have a loaner car for you" so, here we go again. I had a reservation number. He informed me there was nothing he could do. I asked to speak with you and was told you were not in today. I asked for Wayne and he had no response and didn't seem to recognize who that was? He asked if I wanted to reschedule? I told him I needed to speak with someone. He went and spoke with James Saliva who issued an "BVA" and I hope that makes sense? I have to schedule these appointments on the off week so I do not have to be at the Sherman Clinic which is the main office for my Neuro Group. I received a call at 2 pm telling me my car was going to be washed and would be ready for pick up at 3 pm. I arrived at 3:20. I waited in the garage area for 10 minutes and no one approached me. If you have cameras you will be able to verify. I then went inside to the cashier who did not have my paperwork. She paged Jason 2-to 3 times without a response and asked me to please take a seat. I have nothing against her, she did what she could. Now it is 3:40 and I am sitting waiting for Jason. Finally, at 4 pm he shows up. I am pissed. I am not going to sugarcoat it. "I said, please don't, I am not very pleased right now" instead of taking the hint he persisted. Again, I said, I just want to pay the bill and get my car, I have been waiting 30 minutes. He tells me, "I'm sorry, I had to complete a bodily function" and now we have to go over your bill. Again, I just wanted to pay and leave, but he persisted and I yelled at him. So he says "I got you the loaner vehicle" I was supposed to have that and had a reservation number. Again, he brings up the bodily function? So, you took my paperwork into the bathroom? Why not put it where someone else could locate it and not make the customer wait? He tells me not to disrespect him? Are you kidding me? Then, my car wasn't even brought up yet. I waited outside with a nice young man who was trying to make small talk. I have had four encounters and 3 of 4 have been suboptimal with today being the worst yet. Thank you for your time. More

Very professional exactly what you should expect from a luxury dealership. I will come back soon. luxury dealership. I will come back soon. More

Good food, free Wi-Fi, good service, better service consultant, always clean. Love my Crest fam consultant, always clean. Love my Crest fam More

Thank you to Kayla, Troy, and each and every person I had an encounter with. Kayla and everyone I encountered both Friday and Saturday were the best! Kayla was very welcoming, explained things in detail, and an encounter with. Kayla and everyone I encountered both Friday and Saturday were the best! Kayla was very welcoming, explained things in detail, and extremely knowledgeable. When something more than expected came up, she displayed a level of empathy that’s immeasurable as she went above and beyond to help me get a resolution. I used to train new hires about what is means to level up and provide EXCEPTIONAL service. Kayla did that and more. Thank you for being you, for everything you did to get things resolved, and for being an outstanding reflection of the dealership. Blessings to you all. More

The service was just amazing. Kayla was the supervisor working with me and she made it very easy and took care if all the details working with me and she made it very easy and took care if all the details More

Crest Infinity exchanged my battery that was under warranty. They were honest in letting me know that my battery failure was causing my back hatch not to function properly. They could have misled me t warranty. They were honest in letting me know that my battery failure was causing my back hatch not to function properly. They could have misled me to believe the hatch needed repair and I would not have known differently. I appreciate an honest dealership. More

Great dealer and service experience . Skilled and always down right the first time. Advisors are first rate as well. Always feels like a trustworthy friend! down right the first time. Advisors are first rate as well. Always feels like a trustworthy friend! More

Great service. had no problems. Car was ready on time. Troy was very helpful. loaner car was great. The cost of service is kind of high, however it is worth it. Troy was very helpful. loaner car was great. The cost of service is kind of high, however it is worth it. More