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Crest INFINITI - Service Center

Frisco, TX

4.7
153 Reviews

153 Reviews of Crest INFINITI - Service Center

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January 07, 2025

very pleased and satisfied with service. Traver was very helpful and explained everything and also took care of me very well with very much of his knowledge. Thank you for taking care of my More

by asadbhojani
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Beiriger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Traver
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January 06, 2025

Crest has always been the best dealership for me to work with, Sales and service are simply the best and they are genuine and consistent, in how they treat me as a long time customer. More

by OLIVERPHYLLIS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Asad El Wir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Troy Dunn
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Jan 06, 2025 -

Crest INFINITI responded

Thank you for your kind words. We apreciate you!

January 05, 2025

Always a great experience, esp with Tony brown! ! Takes care of me every time! I appreciate him so much More

by SABRAHAM24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony brown
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January 05, 2025

Does a good job connecting with customers and handling what they need. Tony Brown is a great consultant. More

by David Sink
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Brown
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January 02, 2025

My experience at Crest Infiniti was excellent as always. Customer service was prompt and friendly. More

by DANA_ASMITH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy Dunn
Report | Print
Jan 07, 2025 -

Crest INFINITI responded

Thank you for your fantastic review! We are so glad to hear that your experience was excellent. Our team is dedicated to providing prompt and friendly customer service, and it’s wonderful to know that we succeeded in making your visit enjoyable. Your continued trust in us means a lot, and we appreciate your support. If there’s anything more we can do for you, please don’t hesitate to reach out. We look forward to serving you again soon!

January 01, 2025

When you pull up to the service bay your greeted within seconds. The service advisors are the best I have worked. With in years. Blake Jenkins has been wonderful to work with. His attention to detail is ap More

by tomallen1954
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elmira Naghian
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Jan 06, 2025 -

Crest INFINITI responded

Thank you for your fantastic feedback! We're thrilled to hear that you had such a positive experience with our service team, especially with Blake. It's great to know that you received prompt greetings at the service bay and that Blake's attention to detail made a difference for you. We truly appreciate your kind words and look forward to serving you again in the future. Thank you for choosing us!

January 01, 2025

I was greeted promptly and service manager was there to take care of my oil change. I was text when vehicle was ready. Well done More

by ACHALM0244
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy Dunn
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Jan 02, 2025 -

Crest INFINITI responded

We're glad to hear you had a positive experience with our timely service and clear communication. Looking forward to assisting you further!

December 31, 2024

Dustan was great. Wonderful service, prompt responses. Pleasure working with him. Hoping Eric returns healthy soon. More

by bgobran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustan Harbour
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Jan 02, 2025 -

Crest INFINITI responded

We're so glad to hear that Dustan provided great service and prompt responses! It was a pleasure working with you as well. We appreciate your kind words for Eric, and we’re all hoping for his speedy and healthy return. Thanks again for your feedback!

December 31, 2024

They always provide great customer service and care for their clients. Advisors are nice and explain in detail. More

by hood.lauren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tux Browning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 06, 2025 -

Crest INFINITI responded

Thank you for your wonderful feedback! We’re delighted to hear that you consistently receive great customer service and that our advisors take the time to explain things in detail. Caring for our clients is a top priority for us, and it’s rewarding to know that you feel valued and well-informed during your visits. We truly appreciate you sharing your experience and look forward to continuing to serve you in the future!

December 31, 2024

No loaner despite taking an appointment. After I got there, I was summarily told to "Take an appointment the next time" without ascertaining whether I had taken one or not. It's not the e More

by meghneelagore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don't remember the names
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Jan 07, 2025 -

Crest INFINITI responded

We sincerely apologize for the experience you had during your recent visit. It's disheartening to hear that you were not provided with a loaner vehicle despite having an appointment, and we understand how this fell short of the level of service you expect. Your feedback is important to us, and we want to address your concerns directly. Please reach out to Jeremi Chapman at JChapman@vtaig.com. He will be more than happy to discuss your experience and ensure that we work towards a resolution. Thank you for bringing this to our attention, and we hope to have the opportunity to improve your perception of our dealership.

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