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Crest INFINITI - Service Center
Frisco, TX
413 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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413 Reviews of Crest INFINITI - Service Center
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June 13, 2025
Service did a great job with the service and even delivered our car to us at home as my wife was ill! Thank you. delivered our car to us at home as my wife was ill! Thank you. More
by mcveighmichael
Verified CustomerEmployees Worked With
June 12, 2025
Service performed quickly while I waited and car returned clean! The waiting area has all the amenities you would expect of a class A dealership. clean! The waiting area has all the amenities you would expect of a class A dealership. More
by Todd M
Employees Worked With
Derek was my service advisor
June 12, 2025
My 2025 Autograph QX60 went in because it was making a loud noise on acceleration and vibrating the inside of cabin. Crest knew exactly what it was and disconnected the Auto Noise Cancellation feature. loud noise on acceleration and vibrating the inside of cabin. Crest knew exactly what it was and disconnected the Auto Noise Cancellation feature. Numerous reports with this problem. My appointment was on time w loaner car and my car was repaired promptly as promised. Waiting on Infiniti to come up with a software solution. More
by CREATECOMMOTION
Employees Worked With
June 11, 2025
Any time I need assistance, Robert Moler is available and supportive. I know I can count on Robert to tell me the truth of what service is needed and he is always accommodating for my schedule. Great experi supportive. I know I can count on Robert to tell me the truth of what service is needed and he is always accommodating for my schedule. Great experience every single time. Thanks More
by AWLFORLEE22
Employees Worked With
Robert Moler
June 11, 2025
Tony is a great service advisor to work with. He’s kind, professional, and knowledgeable. Looking forward to working with Crest in the future. He’s kind, professional, and knowledgeable. Looking forward to working with Crest in the future. More
by SandraV
June 10, 2025
I am happy with the advisor that we worked with on this single service appointment but overall, I would not recommend this dealership to someone buying a vehicle. The sales and service teams do not seem to single service appointment but overall, I would not recommend this dealership to someone buying a vehicle. The sales and service teams do not seem to be on the same page and our car buying experience last September was horrible. More
by PCowden
Employees Worked With
Do not remember the name of our rep
June 08, 2025
Newly purchased QX60 kept loosing tire pressure in one of the rear tires. Quickly diagnosed the issue and fixed it! Couldn’t ask for anything more. In addition, staff was friendly and knowledgeable. the rear tires. Quickly diagnosed the issue and fixed it! Couldn’t ask for anything more. In addition, staff was friendly and knowledgeable. More
by ANA16
June 07, 2025
I am very satisfied with the service at Crest. My service rep Robert is very honest and kind. He knows every of my car repair and he is happy to explain what has been done to my car. I am a car gu My service rep Robert is very honest and kind. He knows every of my car repair and he is happy to explain what has been done to my car. I am a car guy so I know exactly what he is talking about. For me is very important my car is treated the right way. In my years of experience dealing with car repairs at dealer’s repair shops I have found tools left in my car’s engine bay and forgotten parts or bolts uninstalled by inexperienced technicians. But not here at crest. I am pleased with the team work and the excellence they provide to the customers everyday. I don’t want to forget to mention I really like the way they meet and greet you when you go inside the service area to leave the car. The valet is very courteous and while one of them is talking to you to direct you to the right place, another one is putting plastic covers on your car’s carpet floors and seat to get it ready. I can really see team work and that they really care. Thank you. More
by Oscar
Employees Worked With
Robert Moler
June 06, 2025
John Dagnan has been great help with the new car. Making everything smooth and seamless. Making everything smooth and seamless. More
by debbiedepreste
Employees Worked With
