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Crest INFINITI - Service Center

Frisco, TX

4.8
481 Reviews

481 Reviews of Crest INFINITI - Service Center

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July 27, 2025

Great service and communication. The estimate of services was a bit high for basic things. More

by baseball10155
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DavidClinton Nasuwa
5.0
This rating includes all reviews, with more weight given to recent reviews.
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July 26, 2025

Tony is so great to work with. Service completed in time expected and everything is good. More

by prsharp2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Brown
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July 26, 2025

Troy took good care of me yesterday when I had a new tire blow out. I called him after I hit a large concrete boulder on Hwy 75 in Sherman. He calmed my nerves and I drove to Infiniti on the flat tire. He is More

by JHIGHTOWER1956
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy Dunn
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July 25, 2025

Great customer service. They show all the potential problems that they found with the car, but it is your choice to do it or not. A great dealership! More

by MORUSAG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DavidClinton Nasuwa
5.0
This rating includes all reviews, with more weight given to recent reviews.
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July 25, 2025

Great experience every time. Service appointments are expedient and professional! Tony Brown always explains each service option. He is professional and always courteous! More

by BETHWELSH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Dagnan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Brown in service gets top score
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July 24, 2025

Other than slight wait when I arrived in the service area employees were very professional and friendly. Waiting area was relaxing with TV and coffee available. More

by SHOEMAN048
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Moeller. - respectful and professional
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Jul 25, 2025 -

Crest INFINITI responded

Thank you for sharing your experience with us. We appreciate your understanding regarding the brief wait time in our service area and are pleased to hear that our team provided professional and friendly service throughout your visit. It's wonderful to know that you found our waiting area comfortable with the amenities we provide, including television and complimentary coffee. Your feedback helps us understand what matters most to our customers, and we're grateful for your patience and positive comments about our staff's approach to customer service.

July 23, 2025

Dealership service is always accommodating to my needs. Service requirements are handled in a timely manner and with professionalism. Been with Crest since 2004. More

by TPMAVRIDIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Nabors- amazing and very helpful
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Jul 24, 2025 -

Crest INFINITI responded

We greatly appreciate your loyalty and trust in Crest INFINITI over the past two decades. It means so much to hear that our team consistently meets your service needs and handles everything with the care and timeliness you deserve. Your long-term commitment since 2004 speaks volumes, and we truly value customers like you who allow us to be part of your automotive journey. We look forward to continuing to provide you with the accommodating and professional service experience you have come to expect from us.

July 22, 2025

I love my Crest Infiniti dealership! I've been a Crest customer since December 2009! My advisor, Mr. Troy Dunn is fantastic!! Thanks for the service!! More

by EOVERSTREET52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy Dunn
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Jul 23, 2025 -

Crest INFINITI responded

We are elated to hear about your wonderful experience with us! Your loyalty as a customer since 2009 means the world to us, and we truly appreciate you taking the time to share your positive feedback. It's fantastic to know that your service advisor has provided you with such exceptional care throughout the years. We're grateful for customers like you who trust us with their automotive needs, and we look forward to continuing to serve you with the same level of excellence you've come to expect from Crest INFINITI.

July 21, 2025

Always excellent service at Crest Infiniti. This is a big part in why we purchased a car here. More

by BD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Nabors
Report | Print
Jul 23, 2025 -

Crest INFINITI responded

Thank you for sharing your positive experience, BD. We are thrilled to hear that you consistently receive outstanding service with us. It means so much to know that the quality of our service played a significant role in your decision to purchase your vehicle from Crest INFINITI. Your trust in our team is truly valued, and we look forward to continuing to provide you with the same level of care for all your automotive needs.

July 21, 2025

All the individuals were very kind, I truly appreciate the great customer service. Thank you for offering the option of bringing my car to my area, it was a great help! I have all positive feedback for th More

by KB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DavidClinton Nasuwa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gassett Purrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 23, 2025 -

Crest INFINITI responded

Thank you for taking the time to share your experience with us, KB. We are thrilled to hear that our team provided you with exceptional customer service and that everyone treated you with kindness. It means so much to know that our mobile service option was helpful for you and made the process more convenient. We truly appreciate your positive feedback about our staff and are delighted that you found our team to be amazing. Your satisfaction with the overall service experience is wonderful to hear. We also value your honest feedback regarding the interior detailing, as it helps us continue to improve our services for all customers. Thank you for choosing Crest INFINITI and for sharing your experience. We look forward to serving you again in the future.

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