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Crest INFINITI - Service Center
Frisco, TX
318 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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318 Reviews of Crest INFINITI - Service Center
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April 11, 2025
Crest Infinity’s Service Department is terrific! The staff is courteous and professional. In particular, Randy Nabors, Service Director, is outstanding. He listened to our requests, verified the req The staff is courteous and professional. In particular, Randy Nabors, Service Director, is outstanding. He listened to our requests, verified the requirements, was very reasonable regarding the solution, and followed-up to ensure the work was completed as promised. Our 2023 Infinity QX60 was ready and sparkling clean when we picked it up. Crest Infinity gave us first class service that is sincerely appreciated! More
by Me author
Verified CustomerEmployees Worked With
Randy Nabors
April 11, 2025
I purchased a use SUV it had a little they took it back look at it listen to what I needed they gave me a loaner sent me on my way and fixed it right the first time thank you Troy look at it listen to what I needed they gave me a loaner sent me on my way and fixed it right the first time thank you Troy More
by gofast92truck
Employees Worked With
April 10, 2025
Previous recent visit was to get a tire air pressure sensor fixed. It worked for a few days than failed again. This visit was for the same reason. When I left Crest it still was not working. sensor fixed. It worked for a few days than failed again. This visit was for the same reason. When I left Crest it still was not working. More
by BANCAPRON
Employees Worked With
Troy Duncan
April 10, 2025
Everything was completed in a timely manner. Very pleased. However you do ask for too many reviews/surveys. I believe this is the 4th one I've done! Very pleased. However you do ask for too many reviews/surveys. I believe this is the 4th one I've done! More
by JK.FURNISS
Employees Worked With
Service Dept - Derrick
April 08, 2025
Dustan was courteous & professional, a pleasure to work with. I also appreciated that a loaner vehicle was available for me. My only negative is that one problem with my vehicle was not fixed. There were with. I also appreciated that a loaner vehicle was available for me. My only negative is that one problem with my vehicle was not fixed. There were several problems, and all were addressed successfully, except for the cruise control not working. I had indicated that the cruise control problem was the main problem I wanted addressed, but it still does not work. More
by jrpxx808
Employees Worked With
Dustan Harbour
April 07, 2025
I was able to get an appointment on the books quickly with a loner car reservation. My service advisor kept me updated along the way. The issue with my vehicle was resolved. with a loner car reservation. My service advisor kept me updated along the way. The issue with my vehicle was resolved. More
by KENDARFOWLER
Employees Worked With
Tony Brown - Service Advisor
April 06, 2025
Service was fast and staff was helpful and friendly. I was contacted when service was complete and Check out was simple. Derrick, my service advisor, was helpful and clear in the steps that were going I was contacted when service was complete and Check out was simple. Derrick, my service advisor, was helpful and clear in the steps that were going to take place More
by DEANANDHEATHER
Employees Worked With
Derrick - Service Advisor
