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Crest INFINITI - Service Center

Frisco, TX

4.7
149 Reviews

149 Reviews of Crest INFINITI - Service Center

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January 02, 2025

My experience at Crest Infiniti was excellent as always. Customer service was prompt and friendly. More

by DANA_ASMITH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy Dunn
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January 01, 2025

When you pull up to the service bay your greeted within seconds. The service advisors are the best I have worked. With in years. Blake Jenkins has been wonderful to work with. His attention to detail is ap More

by tomallen1954
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elmira Naghian
5.0
This rating includes all reviews, with more weight given to recent reviews.
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January 01, 2025

I was greeted promptly and service manager was there to take care of my oil change. I was text when vehicle was ready. Well done More

by ACHALM0244
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy Dunn
Report | Print
Jan 02, 2025 -

Crest INFINITI responded

We're glad to hear you had a positive experience with our timely service and clear communication. Looking forward to assisting you further!

December 31, 2024

Dustan was great. Wonderful service, prompt responses. Pleasure working with him. Hoping Eric returns healthy soon. More

by bgobran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustan Harbour
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Jan 02, 2025 -

Crest INFINITI responded

We're so glad to hear that Dustan provided great service and prompt responses! It was a pleasure working with you as well. We appreciate your kind words for Eric, and we’re all hoping for his speedy and healthy return. Thanks again for your feedback!

December 31, 2024

They always provide great customer service and care for their clients. Advisors are nice and explain in detail. More

by hood.lauren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tux Browning
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 31, 2024

No loaner despite taking an appointment. After I got there, I was summarily told to "Take an appointment the next time" without ascertaining whether I had taken one or not. It's not the e More

by meghneelagore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don't remember the names
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December 27, 2024

This dealership has proven to stand behind their product. I am very impressed with their response to my issue More

by SDGAS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Muller
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Dec 27, 2024 -

Crest INFINITI responded

Thank you! We’re thrilled to hear you had a positive experience with our team. We take pride in supporting our customers and are glad we could assist you. Your satisfaction means everything to us!

December 25, 2024

Our most recent purchased Infiniti vehicle was with Crest; with plans to purchase another. And, have also serviced 3 vehicles. More

by DSANDERS515
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin, Blake, and the 2 Service Desk/Cashier ladies were ALL 5 STARS.
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Dec 26, 2024 -

Crest INFINITI responded

Thank you for your continued trust in Crest for both purchasing and servicing your vehicles! We’re honored to have been part of your recent Infiniti purchase and to assist with the care of your three vehicles. We look forward to helping you with your next purchase and continuing to provide excellent service. If there’s anything more, we can do for you, please don’t hesitate to reach out!

December 24, 2024

Crest is the dealership to go to for your needs! It is the best in the Metroplex! More

by RFOX912
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tux Browning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 27, 2024 -

Crest INFINITI responded

Thanks! We’re thrilled to hear you had such a great experience at Crest. Our team works hard to provide top-notch service, and it’s fantastic to know we met your expectations. Looking forward to seeing you again!

December 24, 2024

Service was great and work was well done. Advisor was very comunicative and aware of the process of the car repair More

by JCCHOUZA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Brown
Report | Print
Dec 26, 2024 -

Crest INFINITI responded

We're thrilled to hear that you had a positive experience! It’s fantastic that you found our service to be great and our work well done. We're especially pleased to know that our advisor was communicative and kept you informed throughout the repair process. We believe that clear communication is essential in providing excellent service, and it’s wonderful to see that reflected in your experience. Thank you for taking the time to share your feedback. We look forward to serving you again in the future! If you have any questions or need further assistance, please don’t hesitate to reach out. Safe travels

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