Crest Ford

Enthusiastic expertise with courteous professionalism! Although I purchased my Ford F350 Diesel truck from another dealer closer to me, I have chosen to take my service business to Crest Ford. Here is why. Although I purchased my Ford F350 Diesel truck from another dealer closer to me, I have chosen to take my service business to Crest Ford. Here is why.... I worked in a service industry more than 45 years and am expert in customer satisfaction skills analysis. My trust in Crest Ford service is solid. The service staff I have experience with includes Mike Brabow, Mike Smeckert and Tony Griffin and head diesel mechanic Jeff Dalzotto. They have all done an outstanding job of being very polished in the communications skill of being a "good listener" with an added touch of service with a smile professionalism. I am keenly aware of other dealerships who try to take advantage of you and then the customer feels taken for a ride with too many items piled on the service ticket that often had nothing to do with any current symptoms. Building that trust is key to maintaining a great relationship with your clientele. There is the utmost importance that you have quality service technicians and the diesel mechanic who handles my F350 Truck, Jeff Dalzotto is very knowledgeable and trustworthy to give you his best. As an added touch the porter, Louis whose services I used to transport me home from the dealership are quite relaxing and engaging with his small talk and sports trivia. Overall I highly recommend others to visit them when you are in need of service or replacing a vehicle as the showroom looked quite snappy too. The dealer pricing for service is sometimes by the book and you could get work done elsewhere for slightly less, but in my book the small increase in cost is backed by the trust you gain that your vehicle has a great history log and is being serviced by an excellent staff. Well worth it! Treat your vehicle investment with the care it deserves by trusting it with the professionals who are trained and clearly qualified at this dealer to help you keep that investment for a long time. More

Dan is an amazing salesman in the used car department and would definitely buy from him again great experience for my daughter to see how deals are supposed to be done... Thanks Dan..... would definitely buy from him again great experience for my daughter to see how deals are supposed to be done... Thanks Dan..... More

Crest Ford technicians are extremely helpful and great Service so I have an expedition and an explorer and I only use Crest Ford and I will only go to Crest Ford Service so I have an expedition and an explorer and I only use Crest Ford and I will only go to Crest Ford More

My Experience with Crest Ford The experienced staff at Crest made the purchase of my new F-150 easy and enjoyable. I recommend anyone in the market for a new Ford vehicle to stop The experienced staff at Crest made the purchase of my new F-150 easy and enjoyable. I recommend anyone in the market for a new Ford vehicle to stop in and share a similar experience! More

New Fusion Very professional environment and Rebecca did a great job. I would recommend Crest Ford to anyone looking for a Ford product. In three more years I'll Very professional environment and Rebecca did a great job. I would recommend Crest Ford to anyone looking for a Ford product. In three more years I'll be back for another Ford. More

Art Schrade is the best !! I’m driving vehicle number five from him currently, and am looking forward to number six !! I highly recommend that everyone calls Art !! I needed some SYNC three updates do five from him currently, and am looking forward to number six !! I highly recommend that everyone calls Art !! I needed some SYNC three updates done and he set me up with Mike S. who was great. Mike communicated with me with updates regularly. More

Lies and lack of accountability by Ford and Crest Failed to repair issues after multiple attempts. Claimed that issues were unrelated, and not a recall issue to my 2014 Escape. As a result they charge Failed to repair issues after multiple attempts. Claimed that issues were unrelated, and not a recall issue to my 2014 Escape. As a result they charged me for repairs and did not provide a loaner vehicle. When I scheduled appointment I was told there would be a loaner vehicle for me, then upon arriving I was told there was not one and I had to rent a vehicle. I was told that if they had to keep vehicle overnight the I would get a loaner, I called prior to closing and was told they would call me right back to give me status of my vehicle, then didn't call back. Upon requesting reimbursement for my rental car because they kept vehicle overnight I was told that "they don't do that". Basically I don't believe anything this dealership or Ford says at this point. As a life long Ford owner this experience has resulted in me changing brands and I will never buy a Ford vehicle again. More

New car visit Made appointment online for the same day for the first service/oil change on my new Ford Escape. Arrived at 5:00 pm and was out before 6:00 pm. Servic Made appointment online for the same day for the first service/oil change on my new Ford Escape. Arrived at 5:00 pm and was out before 6:00 pm. Service was fast and friendly-bonus car wash was appreciated! More

The salesman was patient, kind and cared about what I wanted in the vehicle I was looking for. He understood my budget and made sure got what I wanted staying within my price range. This was my first exp wanted in the vehicle I was looking for. He understood my budget and made sure got what I wanted staying within my price range. This was my first experience leasing a vehicle from Crest which was an easy process. I look forward to future purchases or leasing with Crest More

Great service. I called and made an appointment because I happened to be in the area. I had oil change and tire rotation. I was in and out within an hour.. Very sati I called and made an appointment because I happened to be in the area. I had oil change and tire rotation. I was in and out within an hour.. Very satisfied. More