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Crest Ford
Flat Rock, MI
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Paid cash for a used 2009 Charger from them and it overheated 5 miles down the highway. So, there I am, on 75 South, with a broke down vehicle, and I have to call off work because, I'm stranded. It co overheated 5 miles down the highway. So, there I am, on 75 South, with a broke down vehicle, and I have to call off work because, I'm stranded. It cost $700 for the tow bill to my house west of Toledo. Looks like it needs head gaskets or possibly heads. It could cost anywhere from $500 to $ 1,500 All they are interested in is taking care of the tow bill. They had it listed as excellent condition. Apparently the engine is not included in the description. Used car manager says "well, it is a used car". If this is how they treat a customer, I wonder what corporate Ford would have to say about the shady practices. Then again, maybe Ford doesn't mind ripping people off also. I can document the whole thing. More
Clean, organized and friendly dealership. My previous salesperson who had been helping me since the early 90’s retired. However the salesperson he recommended didn’t miss a beat. Shawn is My previous salesperson who had been helping me since the early 90’s retired. However the salesperson he recommended didn’t miss a beat. Shawn is knowledgeable, personable and made it feel as though we had a long established history. More
Kyla was beyond amazing. We look forward to working with her again! Very friendly, and knew her stuff. Fantastic experience. We look forward to working with her again! Very friendly, and knew her stuff. Fantastic experience. More
My salesperson was Jim Glover. He asked me what I wanted and found a truck that fit my request. He was very helpful and made my purchase very easy. He went through my truck with my He asked me what I wanted and found a truck that fit my request. He was very helpful and made my purchase very easy. He went through my truck with my wife and I and made sure we understood all the features. He returned my phone call promptly and made choosing an appointment time easy. I was very happy with my experience at Crest Ford. More