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282 Reviews of Crest Cadillac - Service Center
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May 10, 2014
Tim Mutter Sales Crest knows what the meaning of customer service. It would be a great model for other dealers Great people such as Gene Reeve and Greg are an asset Crest knows what the meaning of customer service. It would be a great model for other dealers Great people such as Gene Reeve and Greg are an asset to you dealership More
by Tjmutter
Employees Worked With
Greg in service and always Gene
May 01, 2014
Crest Sales and Service ROCKS!! Crest Cadillac sales and service has been so great! They are prompt, do the service expected and the people are always friendly. The Sales department Crest Cadillac sales and service has been so great! They are prompt, do the service expected and the people are always friendly. The Sales department is friendly and knowledgeable and helpful! I highly recommend this dealership for ALL your future automobile purchases!! Don't be afraid ladies! They will treat you with respect and won't take advantage of you like so many other auto places do. See Daniel Durbin for your purchase, and Greg in Service! Thanks so much guys!! More
by Pameladawn
Employees Worked With
Greg Vetrino (sp?), Daniel Durbin
March 29, 2014
Gene in the service department has taken care of me the last 5 years. HE is the reason I would buy again at Crest. I have complete confidence in him and know that I will always be taken care of in the ut last 5 years. HE is the reason I would buy again at Crest. I have complete confidence in him and know that I will always be taken care of in the utmost professional manner and care. He is the absolute best!!! More
by MonaLloyd
Employees Worked With
Gene in the Service Department.... His last name escapes me... but he has taken care of me the last 5 years and is the absolute best!!!
March 24, 2014
Our household has been a lifelong Cadillac family and Crest Cadillac always has given their very best from Sales to Service. Crest Cadillac and their employees go the extra mile in attitude, customer sat Crest Cadillac always has given their very best from Sales to Service. Crest Cadillac and their employees go the extra mile in attitude, customer satisfaction, service and something very unusual LOYALTY to their customer. When you purchase your Cadillac you not only get the car but you also get the whole family of Crest employees willing to make you comfortable. A great example of loyalty to the customer is the 18 years of service given us by Gene Reeves, assistant service manager. Need some service with integrity performed contact Gene. More
by jkmd
Employees Worked With
Gene Reeves Assistant Service Manager
March 19, 2014
Showed up for a 10:00 am appt. today to have our Escalade ESV serviced. Upon arrival I was told that I was not in their system and no loaner cars were available. This was an appt. made less than a week ag ESV serviced. Upon arrival I was told that I was not in their system and no loaner cars were available. This was an appt. made less than a week ago and confirmed by Crest yesterday. Drove 40 minutes to get to their dealership. Even though they are the closet Cadillac dealer to my home I will never use or recommend them. They basically threw up their hands and said there was nothing they could do. I will be using Sewell to complete the work they were supposed to do. More
by friscotrips
Employees Worked With
unknown
March 11, 2014
I can always depend on crest Cadillac service department excellent work.Im always satisfied when leaving.Crest Cadillac is my favorite dealership. Paul Azinger is is my service representative and is alway excellent work.Im always satisfied when leaving.Crest Cadillac is my favorite dealership. Paul Azinger is is my service representative and is always very professional. More
by chrishoward16
Employees Worked With
Paul Azinger
February 26, 2014
The Service Dept. and it's employees have always provided me with prompt, quality service. They bend over backwards to insure that I'm satisfied with the sevice and have, without hesitation, accept provided me with prompt, quality service. They bend over backwards to insure that I'm satisfied with the sevice and have, without hesitation, accepted the car back in if something was not fixed to my satisfaction. My Service Advisor, Mr. Gene Reeves, has been a Crest for quite some time, and I'm lucky to have him as my go to guy. Bruce Bickhaus More
by BBickhaus
Employees Worked With
Gene Reeves
May 29, 2013
The worst dealership ever!! Sold my wife a car and after they sold it to her they told her it had been wrecked!! Brakes and air conditioner have always made a terrible noise and they have never been able to they sold it to her they told her it had been wrecked!! Brakes and air conditioner have always made a terrible noise and they have never been able to fix them!! The body shop is incompitant!! Would never ever do business with them again!! More
by Timanda
Employees Worked With
The body shop and service dept.
March 30, 2013
Toni the greatest customer relations officer i have ever had the pleasure to deal with.I had my 2013 JX35 serviced at their dealership, the next day after i got home i noticed a small paint chip on my front had the pleasure to deal with.I had my 2013 JX35 serviced at their dealership, the next day after i got home i noticed a small paint chip on my front passenger door.I live about 350 miles from the Dallas area, so i called Crest Infiniti and was connected to Toni. She not only told me she will have it fixed she also had me speak to their service manager and in turn offered to get my car from where i live and take it tomPlano to fix it. I did not pay a cent and my loaner car the G37. Which by the way my wife loved,was great! Thank you! Plus, all along i didn'nt even buy my car from them. Superb and great Customer Service! Thank u Toni and Crest Infiniti. I was so impressed with their Service that i Bought a 2012 Cadillac Srx from Crest Cadillac! That experience was also great but that's in another review i have to write.. Thanks again Toni! More
by redmeister19
September 03, 2011
Kudos to Crest Cadillac - Service Department. While on Kudos to Crest Cadillac - Service Department. While on a recent vacation, I encountered issues with my 2007 DTS performance. Upon my return, I bro Kudos to Crest Cadillac - Service Department. While on a recent vacation, I encountered issues with my 2007 DTS performance. Upon my return, I brought my car in for service and was promptly greeted by Clay Hervey, Express Service Consultant. He was polite, courteous and recorded all the issues I had with the car. His willingness to get the issues resolved in a timely manner has made me a 'COMPLETELY SATISFIED' customer! Thanks Clay for the effort you put forth...Great Job!! More
by Dorothy Rhone
Employees Worked With
Clay Hervey, Express Service Consultant
