Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
265 Reviews of Crest Cadillac - Service Center
Sort by
October 22, 2014
30 K inspection Made an appointment for the 30,000 mile check-up. Gene had a nice car for me to use while mine was being worked on. Car was finished the same day and Made an appointment for the 30,000 mile check-up. Gene had a nice car for me to use while mine was being worked on. Car was finished the same day and I picked it up the next morning. Except for one little light on, Gene was able to remedy that immediately. Check-up is complete and I hope to get many more years of service from it. More
by rayvasinda6
Employees Worked With
Gene Reeves
September 09, 2014
Top-Notch Best Service Center EVER! Everyone is always friendly and helpful. I just love bringing my car here. Looking forward to trading in our Honda on anot Best Service Center EVER! Everyone is always friendly and helpful. I just love bringing my car here. Looking forward to trading in our Honda on another Cadi as I really cant stand Honda Service, (in McKinney) they are horrible. More
by mpatrick4113
Employees Worked With
Gene Reeves
August 01, 2014
Honest, Trustworthy & Ethical = Crest Cadillac Service Dept In my business I work with many service organizations. You are not going to find a better group people to work with like the team at Crest Cadillac's In my business I work with many service organizations. You are not going to find a better group people to work with like the team at Crest Cadillac's Service Department. Car problems are inconvenient and frustrating. These people understand your pain and do everything possible to make it a pleasurable experience. Gene Reeves was great. He coordinated all the work and communications needed to facilitate all the work needed to repair and maintain my Escalade Hybrid. 2 warranty issues and preventative maintenance service and the courtesy loaner vehicle was all handled by Gene and his team. I just dropped off and picked up when all was finished. It can't get any easier from my point of view. More
by jccoyle1
Employees Worked With
Gene Reeves
May 10, 2014
Tim Mutter Sales Crest knows what the meaning of customer service. It would be a great model for other dealers Great people such as Gene Reeve and Greg are an asset Crest knows what the meaning of customer service. It would be a great model for other dealers Great people such as Gene Reeve and Greg are an asset to you dealership More
by Tjmutter
Employees Worked With
Greg in service and always Gene
May 01, 2014
Crest Sales and Service ROCKS!! Crest Cadillac sales and service has been so great! They are prompt, do the service expected and the people are always friendly. The Sales department Crest Cadillac sales and service has been so great! They are prompt, do the service expected and the people are always friendly. The Sales department is friendly and knowledgeable and helpful! I highly recommend this dealership for ALL your future automobile purchases!! Don't be afraid ladies! They will treat you with respect and won't take advantage of you like so many other auto places do. See Daniel Durbin for your purchase, and Greg in Service! Thanks so much guys!! More
by Pameladawn
Employees Worked With
Greg Vetrino (sp?), Daniel Durbin
March 29, 2014
Gene in the service department has taken care of me the last 5 years. HE is the reason I would buy again at Crest. I have complete confidence in him and know that I will always be taken care of in the ut last 5 years. HE is the reason I would buy again at Crest. I have complete confidence in him and know that I will always be taken care of in the utmost professional manner and care. He is the absolute best!!! More
by MonaLloyd
Employees Worked With
Gene in the Service Department.... His last name escapes me... but he has taken care of me the last 5 years and is the absolute best!!!
March 24, 2014
Our household has been a lifelong Cadillac family and Crest Cadillac always has given their very best from Sales to Service. Crest Cadillac and their employees go the extra mile in attitude, customer sat Crest Cadillac always has given their very best from Sales to Service. Crest Cadillac and their employees go the extra mile in attitude, customer satisfaction, service and something very unusual LOYALTY to their customer. When you purchase your Cadillac you not only get the car but you also get the whole family of Crest employees willing to make you comfortable. A great example of loyalty to the customer is the 18 years of service given us by Gene Reeves, assistant service manager. Need some service with integrity performed contact Gene. More
by jkmd
Employees Worked With
Gene Reeves Assistant Service Manager
March 19, 2014
Showed up for a 10:00 am appt. today to have our Escalade ESV serviced. Upon arrival I was told that I was not in their system and no loaner cars were available. This was an appt. made less than a week ag ESV serviced. Upon arrival I was told that I was not in their system and no loaner cars were available. This was an appt. made less than a week ago and confirmed by Crest yesterday. Drove 40 minutes to get to their dealership. Even though they are the closet Cadillac dealer to my home I will never use or recommend them. They basically threw up their hands and said there was nothing they could do. I will be using Sewell to complete the work they were supposed to do. More
by friscotrips
Employees Worked With
unknown
March 11, 2014
I can always depend on crest Cadillac service department excellent work.Im always satisfied when leaving.Crest Cadillac is my favorite dealership. Paul Azinger is is my service representative and is alway excellent work.Im always satisfied when leaving.Crest Cadillac is my favorite dealership. Paul Azinger is is my service representative and is always very professional. More
by chrishoward16
Employees Worked With
Paul Azinger
February 26, 2014
The Service Dept. and it's employees have always provided me with prompt, quality service. They bend over backwards to insure that I'm satisfied with the sevice and have, without hesitation, accept provided me with prompt, quality service. They bend over backwards to insure that I'm satisfied with the sevice and have, without hesitation, accepted the car back in if something was not fixed to my satisfaction. My Service Advisor, Mr. Gene Reeves, has been a Crest for quite some time, and I'm lucky to have him as my go to guy. Bruce Bickhaus More
by BBickhaus
Employees Worked With
Gene Reeves
