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Crest Cadillac
Frisco, TX
633 Reviews
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 633 reviews
August 14, 2014
My third purchase through great people! What a great staff! Each is courteous, friendly and above all helpful. Each Team member I have dealt with listened and then produced the auto that What a great staff! Each is courteous, friendly and above all helpful. Each Team member I have dealt with listened and then produced the auto that was a great choice for me. The service department is beyond great. My next purchase will also be through this great group of people. Keep up the good work! More
by elsretired
Employees Worked With
April Atkins, Jim Atkins, Cate Atkins, Miriam Bingham, Gene Reeves
August 01, 2014
Honest, Trustworthy & Ethical = Crest Cadillac Service Dept In my business I work with many service organizations. You are not going to find a better group people to work with like the team at Crest Cadillac's In my business I work with many service organizations. You are not going to find a better group people to work with like the team at Crest Cadillac's Service Department. Car problems are inconvenient and frustrating. These people understand your pain and do everything possible to make it a pleasurable experience. Gene Reeves was great. He coordinated all the work and communications needed to facilitate all the work needed to repair and maintain my Escalade Hybrid. 2 warranty issues and preventative maintenance service and the courtesy loaner vehicle was all handled by Gene and his team. I just dropped off and picked up when all was finished. It can't get any easier from my point of view. More
by jccoyle1
Employees Worked With
Gene Reeves
July 30, 2014
Great vehicle and great friendly people!! We enjoyed coming to the dealership from Oklahoma and love our new vehicle!! Thank you! We will encourage others to come experience your dealership an We enjoyed coming to the dealership from Oklahoma and love our new vehicle!! Thank you! We will encourage others to come experience your dealership and there environment!! More
by misty.mceachern
Employees Worked With
Gary
July 24, 2014
They try their best I've had great experiences with Crest! They definitely want to please!! Thanks to the great service I received in repair shop a few months ago, I dec I've had great experiences with Crest! They definitely want to please!! Thanks to the great service I received in repair shop a few months ago, I decided to buy my new Escalade at Crest!! Love it! More
by connie.carr.5
Employees Worked With
Chris Willis
June 27, 2014
Crest are leaders in the Automotive Industry I have been a loyal customer to Crest Cadillac for 7 years. In those 7 years I have received the best service I could have ever hoped to receive in th I have been a loyal customer to Crest Cadillac for 7 years. In those 7 years I have received the best service I could have ever hoped to receive in the automotive industry. From the moment you pull into the service center you are greated by friendly staff that open your door and greet you with a warm welcome. Your service advisor has you and your vehicles best interests at heart and are well educated in providing invaluable knowledge that ensures you make the best possible decision for your budget and car care needs. They will accommodate you with a concierge service that knows how to expedite speedy service when getting you on the road again in loaner car while they work on your vehicle. The quality and pride that the mechanics take in their workmanship sets them in a class of their own. I made a promise to Crest that the next Cadillac I would purchase would be from their dealership due to their impeccable dedication to their clients. I recently purchased my 2nd Cadillac and I must say that I could not be happier with my decision to honor my promise. Again, Crest Cadillac delivered world class service and I am proud to say i made a GREAT choice!! Thank you to the Crest Family for staying true to values that makes me proud to say I am a Crest Cadillac customer!! More
by elizabethcyr1980
Employees Worked With
Brian, Pila, Mariam, Hector and Gene
June 12, 2014
Overall Experience with the Service Dept. I have purchased two Cadillacs from Crest in the last 12 years: A 2002 Deville and a 2010 Deville. During this period I always have had my cadillacs I have purchased two Cadillacs from Crest in the last 12 years: A 2002 Deville and a 2010 Deville. During this period I always have had my cadillacs serviced by Crest and have always been satisfied. Their personal assistance service is outstanding as well as very friendly so I have no complaints. More
by maleman1931
Employees Worked With
Randy (Service Mgr.)
May 10, 2014
Tim Mutter Sales Crest knows what the meaning of customer service. It would be a great model for other dealers Great people such as Gene Reeve and Greg are an asset Crest knows what the meaning of customer service. It would be a great model for other dealers Great people such as Gene Reeve and Greg are an asset to you dealership More
by Tjmutter
Employees Worked With
Greg in service and always Gene
May 01, 2014
Crest Sales and Service ROCKS!! Crest Cadillac sales and service has been so great! They are prompt, do the service expected and the people are always friendly. The Sales department Crest Cadillac sales and service has been so great! They are prompt, do the service expected and the people are always friendly. The Sales department is friendly and knowledgeable and helpful! I highly recommend this dealership for ALL your future automobile purchases!! Don't be afraid ladies! They will treat you with respect and won't take advantage of you like so many other auto places do. See Daniel Durbin for your purchase, and Greg in Service! Thanks so much guys!! More
by Pameladawn
Employees Worked With
Greg Vetrino (sp?), Daniel Durbin
April 03, 2014
The overall experience was positive, as everyone that I The overall experience was positive, as everyone that I interacted with was very professional and they knew my requirements and met my needs. The sa The overall experience was positive, as everyone that I interacted with was very professional and they knew my requirements and met my needs. The salesperson worked with me to get to a price that was reasonable and acceptable to me. His followup was timely and did not watse any of my time. I will continue to lease a car from Crest in the future. More
by Indmny4golf
Employees Worked With
Ed
March 29, 2014
Gene in the service department has taken care of me the last 5 years. HE is the reason I would buy again at Crest. I have complete confidence in him and know that I will always be taken care of in the ut last 5 years. HE is the reason I would buy again at Crest. I have complete confidence in him and know that I will always be taken care of in the utmost professional manner and care. He is the absolute best!!! More
by MonaLloyd
Employees Worked With
Gene in the Service Department.... His last name escapes me... but he has taken care of me the last 5 years and is the absolute best!!!
