![](http://dealerrater.com/ncdn/u/2.20250127.944/Graphics/icons/close-x-orange.png)
Crest Cadillac
Frisco, TX
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 634 reviews
Great Dealership and Buying experience Chris is a great salesman and representative of the Cadillac and Crest name. We will Highly recommend your Crest to anyone in the market of a new Luxu Chris is a great salesman and representative of the Cadillac and Crest name. We will Highly recommend your Crest to anyone in the market of a new Luxury Vehicle. More
Great service! Paul Z took the time to research my vehicle and give us info that had not been relayed to us by another Cadillac dealership. Paul was extremely effici Paul Z took the time to research my vehicle and give us info that had not been relayed to us by another Cadillac dealership. Paul was extremely efficient and got my CTS repaired quickly! Everytime I have been to Crest Cadillac it has been a great experience! We live in Mesquite and have a closer Cadillac dealership but we will go to Crest every time! Worth the drive for great service! Thank you so much! More
Not a good experience, unfortunately. I've bought several Cadillac vehicles over the last decade. This newest experience is one I'll have to live to regret. The sales manager, Chris Will I've bought several Cadillac vehicles over the last decade. This newest experience is one I'll have to live to regret. The sales manager, Chris Willis, may SEEM like a nice person, but he wants to make a sale at any cost--even at the expense of a customer never buying again. It's truly disappointing to see a Cadillac dealership act in this manner. I'll never shop there again. I'd like to give a mention to David Sung, another sale manager. The only thing he does is call and email you time and again to "get that satisfaction survey in as soon as possible". I got it in, just not the result they were hoping for. Sewell Cadillac is really the dealership I would recommend time and again. The only reason I bought from Crest is because the dealership is moving closer to me. Sewell treats the customer well and never forgets they want the buyer for life. Crest couldn't care less. More
Excellent The service adviser very friendly.i will continue to use the same deadler and adviser who have serving my car on my last service.I receive excellent s The service adviser very friendly.i will continue to use the same deadler and adviser who have serving my car on my last service.I receive excellent service each time I take my car in for service. The employees are very friendly, helpful, and are always willing to answ... More
Simply the Best The service managers at Crest Cadillac, truly provide the best in quality service and professionalism. They are customer focused, very knowledgeable, The service managers at Crest Cadillac, truly provide the best in quality service and professionalism. They are customer focused, very knowledgeable, and trustworthy. I have always had a positive experience. More
Excellent Customer Service I receive excellent service each time I take my car in for service. The employees are very friendly, helpful, and are always willing to answer my ques I receive excellent service each time I take my car in for service. The employees are very friendly, helpful, and are always willing to answer my questions. More
Top notch dealership in both sales and service. I have four cars, but only one is a Cadillac. I wish I could take the other three to Crest for the others service needs too. I have four cars, but only one is a Cadillac. I wish I could take the other three to Crest for the others service needs too. More
Got a new tire due to a bulge in sidewall. Live in Texas but was visiting in Iowa when I found a large bulge in the sidewall of my tire. Made it back to Crest to purchase a new tire. Went by Live in Texas but was visiting in Iowa when I found a large bulge in the sidewall of my tire. Made it back to Crest to purchase a new tire. Went by several Cadillac dealers but know I can trust Crest and prayed I would make it back without a blow out. They helped me right a way as they always do. I have nothing but praise for Crest Cadillac and all the associates that work there. Have a 2014 CTS Cadillac I purchased at Crest. More
Crest Cadillac, a good dealership for purchases & service. I have been using Crest Cadillac for my automobile purchases and services for about 13 years and have always received very good service. I am especia I have been using Crest Cadillac for my automobile purchases and services for about 13 years and have always received very good service. I am especially pleased with Paul Zugelder for his friendly and helpful attitude in the Service Department and will continue to use his wonderful service as I have no complaints whatsoever. Moses A. Aleman More
Always pleased! Friendly and professional! I have been using Crest since I bought my 2008 xxx in 2010 as a used car from another dealer. But my service and warranty coverage has all been done I have been using Crest since I bought my 2008 xxx in 2010 as a used car from another dealer. But my service and warranty coverage has all been done at Crest. Gene Reeves in service has been my service adviser the entire time and I'm very happy with that. He always makes sure I am 100% satisfied. He helps me with every issue I bring up and never pressures me into service that I know I don't need. I have been using car dealers for over 30 years and Crest is one of, if not the best dealership I have used. Not only will I recommend Crest but I will be sure they ask for Gene to help them! Thank you for making every visit friendly and professional! More