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Crest Cadillac
Frisco, TX
634 Reviews
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 634 reviews
December 01, 2015
Sun roof I was treated like family going for a sun roof problem that did not show up while I was their. Jean did not give up until he found the issue. I was treated like family going for a sun roof problem that did not show up while I was their. Jean did not give up until he found the issue. More
by egonzz
Employees Worked With
Jean Reeves
November 29, 2015
Bad service advisor Would not work with that service advisor anymore but had a good experience with Mary Chandler she understood what I was trying to get taken care of Would not work with that service advisor anymore but had a good experience with Mary Chandler she understood what I was trying to get taken care off and explain to me what was going on with my car. More
by Biglbigl1
Employees Worked With
Gregory veterans
November 17, 2015
Exceptional Customer Service As always, a perfect experience working with the employees and service department at Crest Cadillac. They truly provide an experience in customer serv As always, a perfect experience working with the employees and service department at Crest Cadillac. They truly provide an experience in customer service beyond what is expected. More
by jrabenaldt
Employees Worked With
Brian Oldham
November 16, 2015
Outstanding Service Staff is very professional and courteous. They are definitely customer focused and want to develop a long term relationship. The loaner service they p Staff is very professional and courteous. They are definitely customer focused and want to develop a long term relationship. The loaner service they provide keeps things simple. More
by Over and Beyond
Employees Worked With
Donny Dixon
November 16, 2015
75,000 Mile Check Up. Greg in the Service Department provided us with updates on the required services and only recommended what was required for this mileage level and had Greg in the Service Department provided us with updates on the required services and only recommended what was required for this mileage level and had us in and out the same day. He provided us with an outstanding level of service. More
by envirotek1
Employees Worked With
Greg Vetrano
November 16, 2015
Crest never lets me down! Randy Nabors is awesome as always, despite his promotion, I don't want anyone else taking care of me and he obliges... I've bought 3 cadillacs in a ro Randy Nabors is awesome as always, despite his promotion, I don't want anyone else taking care of me and he obliges... I've bought 3 cadillacs in a row here, doubt I could ever go anywhere else! More
by RStaples
Employees Worked With
Randy Nabors
November 13, 2015
A dealership that satisfies customers concerns and requireme A great experience in all departments. The staff in sales, finance and delivery are professional, knowledgeable and pleasant. Dealership maintains lat A great experience in all departments. The staff in sales, finance and delivery are professional, knowledgeable and pleasant. Dealership maintains late hours for all departments. Crest pricing with options as requested was the best of all offers received. More
by Luxury Tommy
Employees Worked With
Ed Whitfield/Sales, Aaron Fisk/Finance, Meredith Blair/Delivery Mgr., Gene Reeves/Service
November 06, 2015
2nd time I have had an issue with the service department I went to Crest Cadillac in Plano because there was a TSB on my vehicle. After the car had been there for a day they called and said they heard the n I went to Crest Cadillac in Plano because there was a TSB on my vehicle. After the car had been there for a day they called and said they heard the noise described, but didn't feel it was loud enough to warrant being covered by the TSB. I contact Cadillac who opened up a case for me and was unable to get in touch with Crest so she helped me locate another dealership (Sewell) that repaired my vehicle under the TSB with no issue at all. I will never use Crest again nor will I buy a car from them again. This is the second time I've had an issue with their service department. Sewell is not close to me at all but I will make the drive for the excellent service. More
by Amy
Employees Worked With
Shawn Downs
November 06, 2015
GREAT job ! Bryan Oldham did a GREAT job handling all the details of my recent service visit. Straight talk, timely communication, car ready when promised. I hig Bryan Oldham did a GREAT job handling all the details of my recent service visit. Straight talk, timely communication, car ready when promised. I highly recommend this service department. More
by CC Plano
Employees Worked With
Bryan Oldham
October 06, 2015
Treated fairly I spoke with Francis Gavangan at Crest Cadillac after looking at the Internet and he answered my questions and we made an appointment to look at a Cad I spoke with Francis Gavangan at Crest Cadillac after looking at the Internet and he answered my questions and we made an appointment to look at a Cadillac SRX. He took most of the hassle out of purchasing an automobile. The experience was very pleasant. Everyone involved was kind and professional and I felt special. I highly recommend Francis Gavangan at Crest Cadillac. More
by Linda
Employees Worked With
Francis Gavagan
