Crest Cadillac

2nd time I have had an issue with the service department I went to Crest Cadillac in Plano because there was a TSB on my vehicle. After the car had been there for a day they called and said they heard the n I went to Crest Cadillac in Plano because there was a TSB on my vehicle. After the car had been there for a day they called and said they heard the noise described, but didn't feel it was loud enough to warrant being covered by the TSB. I contact Cadillac who opened up a case for me and was unable to get in touch with Crest so she helped me locate another dealership (Sewell) that repaired my vehicle under the TSB with no issue at all. I will never use Crest again nor will I buy a car from them again. This is the second time I've had an issue with their service department. Sewell is not close to me at all but I will make the drive for the excellent service. More

GREAT job ! Bryan Oldham did a GREAT job handling all the details of my recent service visit. Straight talk, timely communication, car ready when promised. I hig Bryan Oldham did a GREAT job handling all the details of my recent service visit. Straight talk, timely communication, car ready when promised. I highly recommend this service department. More

Treated fairly I spoke with Francis Gavangan at Crest Cadillac after looking at the Internet and he answered my questions and we made an appointment to look at a Cad I spoke with Francis Gavangan at Crest Cadillac after looking at the Internet and he answered my questions and we made an appointment to look at a Cadillac SRX. He took most of the hassle out of purchasing an automobile. The experience was very pleasant. Everyone involved was kind and professional and I felt special. I highly recommend Francis Gavangan at Crest Cadillac. More

Great Dealership and Buying experience Chris is a great salesman and representative of the Cadillac and Crest name. We will Highly recommend your Crest to anyone in the market of a new Luxu Chris is a great salesman and representative of the Cadillac and Crest name. We will Highly recommend your Crest to anyone in the market of a new Luxury Vehicle. More

Great service! Paul Z took the time to research my vehicle and give us info that had not been relayed to us by another Cadillac dealership. Paul was extremely effici Paul Z took the time to research my vehicle and give us info that had not been relayed to us by another Cadillac dealership. Paul was extremely efficient and got my CTS repaired quickly! Everytime I have been to Crest Cadillac it has been a great experience! We live in Mesquite and have a closer Cadillac dealership but we will go to Crest every time! Worth the drive for great service! Thank you so much! More

Not a good experience, unfortunately. I've bought several Cadillac vehicles over the last decade. This newest experience is one I'll have to live to regret. The sales manager, Chris Will I've bought several Cadillac vehicles over the last decade. This newest experience is one I'll have to live to regret. The sales manager, Chris Willis, may SEEM like a nice person, but he wants to make a sale at any cost--even at the expense of a customer never buying again. It's truly disappointing to see a Cadillac dealership act in this manner. I'll never shop there again. I'd like to give a mention to David Sung, another sale manager. The only thing he does is call and email you time and again to "get that satisfaction survey in as soon as possible". I got it in, just not the result they were hoping for. Sewell Cadillac is really the dealership I would recommend time and again. The only reason I bought from Crest is because the dealership is moving closer to me. Sewell treats the customer well and never forgets they want the buyer for life. Crest couldn't care less. More

Excellent The service adviser very friendly.i will continue to use the same deadler and adviser who have serving my car on my last service.I receive excellent s The service adviser very friendly.i will continue to use the same deadler and adviser who have serving my car on my last service.I receive excellent service each time I take my car in for service. The employees are very friendly, helpful, and are always willing to answ... More

Simply the Best The service managers at Crest Cadillac, truly provide the best in quality service and professionalism. They are customer focused, very knowledgeable, The service managers at Crest Cadillac, truly provide the best in quality service and professionalism. They are customer focused, very knowledgeable, and trustworthy. I have always had a positive experience. More