Back

Crenwelge Motors of Kerrville

Kerrville, TX

4.6
163 Reviews

301 Main St

Kerrville, TX

78028

Directions

By Type

Showing 163 reviews

March 29, 2021

No upfront prices makes it hard to budget for services. If a service contract is in place then don’t charge or do service without explaining cost first. More

by emtkenc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service
Mar 31, 2021 -

Crenwelge Motors of Kerrville responded

Hello, we have seen this review and are concerned with the experience you described. It is not our team’s standard quality of service and we would like to discuss what happened in greater depth if you are available. Please contact us to get in touch so we can work towards an understanding. Thank you. Crenwelge GMC Team.

March 24, 2021

Great experience. Friendly staff from sales to finance. No run-arounds. Awesome communication via phone/text/email. No bull. Drove out in new Jeep Wrangler completely satisfied ! Go see Cole in Kerrville ! More

by Ken Capps
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cole, Jim, Werner
Mar 29, 2021 -

Crenwelge Motors of Kerrville responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Crenwelge GMC Team.

March 24, 2021

These are great folks! Make good deals n really take care of their customers after sale. Service Dept. great. Salesgal Juliann Torres the best ever! They even let me bring my dog into waiting area! More

by cb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Juliann Torres, Darrell, Linda, Josh
Mar 29, 2021 -

Crenwelge Motors of Kerrville responded

We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Crenwelge GMC Team.

Mar 29, 2021 -

cb responded

You guys are great and I appreciate your good care! Connie B.

March 22, 2021

Great service and went extra mile to locate parts and complete transmission leak repairs on same day that regular scheduled oil change had been scheduled. More

by gfllc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darrell
Mar 25, 2021 -

Crenwelge Motors of Kerrville responded

We appreciate your kind words. We are glad that we could get your car fixed up and back in good running order. Thank you for your recommendation as well. If there is anything more we can do please come back and see us again any time! We look forward to your next visit. Take care. Crenwelge GMC Team.

March 19, 2021

Friendly service and they were able to diagnose the problem and make the repair in a timely manner. Their supply of parts appears to be limited but the workmanship is fine. More

by NormWhite
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Unknown
Mar 24, 2021 -

Crenwelge Motors of Kerrville responded

Norm, we appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Regards, Crenwelge GMC Team.

March 15, 2021

Very friendly, courteous, concerned we had our vehicle repaired as soon as possible. Dealership was very clean. We were provided a nice new loner vehicle. More

by Don riggle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darrell Robles
Mar 17, 2021 -

Crenwelge Motors of Kerrville responded

Thank you so much for taking the time to let us know how happy you are with your experience, Don! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Crenwelge GMC Team.

March 09, 2021

Great dealership! Wonderful knowledgeable, helpful salespeople. Great service department- very easy to schedule, friendly ,courteous and do good work. Taylor Huse was especially helpful in making sure More

by hm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Taylor Huse
Mar 12, 2021 -

Crenwelge Motors of Kerrville responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Crenwelge GMC Team.

March 08, 2021

Had to wait much too long for what was supposed to take 30 minutes. Did have tires rotated but how long does that take? We waited 2 hours. More

by judy vinson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don't remember.
Mar 11, 2021 -

Crenwelge Motors of Kerrville responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Crenwelge GMC Team.

March 05, 2021

Very friendly and knowledgeable staff. Juliann was an efficient and wonderful sales person to work with. Everyone made buying my vehicle a pleasurable experience. I would recommend the dealership to anyo More

by Kimberly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Juliann, Grant
Mar 10, 2021 -

Crenwelge Motors of Kerrville responded

Thank you so much for the nice review! We really appreciate this feedback and we'll be certain to share your compliments with Juliann and the rest of the staff. We pride ourselves on offering high-quality customer service, and we're glad we were able to take care of you. It was our pleasure! Crenwelge GMC Team.

Mar 10, 2021 -

Crenwelge Motors of Kerrville responded

Kimberly, thank you for taking the time to provide us such great feedback! We are always excited to hear of yet another customer leaving happy in an awesome car! If you have any questions about your new vehicle you can reach out to any of us and we will help out. Thank you for choosing Crenwelge GMC! Crenwelge GMC Team.

March 01, 2021

Mystery issue not resolved yet addressed with excellent customer service, loaner vehicle, recalls addressed and a car wash too‼️ Oh my, how I thank you👍 More

by cpeekrenegade
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darrell Robles and the young man that washed the car💥
Mar 04, 2021 -

Crenwelge Motors of Kerrville responded

Thank you for putting your trust in Crenwelge GMC! We pride ourselves in our service department’s ability to provide world class customer service. We wish you happy travels and look forward to seeing you at your next service appointment. Crenwelge GMC Team

...
14
...