Crenwelge Motors of Kerrville

My service rep Anthony was always polite and courteous. Linda at the Front counter was absolutely the best! She actually went above and beyond to help make sure we were satisfied even though she wasn't in Linda at the Front counter was absolutely the best! She actually went above and beyond to help make sure we were satisfied even though she wasn't in the service department. I dropped vehicle off for key FOB problem. key wouldn't retain programming. they changed the chip key module. a few days later, problem was back. took vehicle back and waited for a diagnosis. 3 1/2 weeks go by, no contact. I called to check the status and let Anthony know my wife needed to come get some items from the vehicle since it was taking so long. before I received a call back, she arrived and NO ONE in the dealership could locate the keys. so while they looked, she walks out to find the car outside completely unlocked for weeks with a couple thousand dollars worth of golf equipment and personal items inside. I heard back from Anthony and asked what was going on and he stated they had lost my number and were unable to reach out... ( I left my business card and even had a conversation about my business. They could have reached me.) I was most concerned about the lack of security displayed so I reached out to the service manager via email to make him aware. I wasn't upset, but as a business owner myself, I wanted him to be aware. I never received a reply. This, however, to me would be most concerning to me as an owner. The original problem was diagnosed the second time as a bad PCM. I've only had it back a couple days but seems to be working. More

The service department is top notch. They kept me informed and fixed my problem ASAP. I am very happy with there customer service. informed and fixed my problem ASAP. I am very happy with there customer service. More

So happy we have Crenwelge Motors in our home town. Our Hill Country family at its best. Love that they l ow what we need and want. Hill Country family at its best. Love that they l ow what we need and want. More

Very courteous and prompt service. The service manager and clerk in the office were very friendly. I will definitely use this dealership in the future. and clerk in the office were very friendly. I will definitely use this dealership in the future. More

The staff was professional and prompt. Great communication and friendly service. Every experience has been very positive communication and friendly service. Every experience has been very positive More

Called deal back after service had some questions about what they did & the price. That has been 3 weeks ago, nothing. What they did & what we talked about was different & so was the price. I would say rec what they did & the price. That has been 3 weeks ago, nothing. What they did & what we talked about was different & so was the price. I would say recommending them is yes & no. More