Crenwelge Motors of Kerrville

Pleasant, on time and courteous customer service. Always answer any questions I may have promptly Always answer any questions I may have promptly More

Great Service Department. Oil change and tire rotation completed fast. Always a fast, friendly experience. Oil change and tire rotation completed fast. Always a fast, friendly experience. More

Arrived for appointment to have oil changed and recall items addressed. All issues were resolved. Staff kept me informed as to progress and finished sooner than anticipated. items addressed. All issues were resolved. Staff kept me informed as to progress and finished sooner than anticipated. More

I was pleased with my service on my vehicle. I had scheduled an appointment. I was reminded about the appointment from the Dealership. The Dealership service was a pleasant experience. I had scheduled an appointment. I was reminded about the appointment from the Dealership. The Dealership service was a pleasant experience. More

Needed an oil and fuel filter change while I was in Kerrville. Great service, quick turnaround. Friendly, helpful staff. Kerrville. Great service, quick turnaround. Friendly, helpful staff. More

Service done promptly and exactly as requested. Friendly staff both in the garage and out. Friendly staff both in the garage and out. More

A very pleasant auto purchase experience. Both Josh and Chris were very friendly, competent and professional. Both Josh and Chris were very friendly, competent and professional. More

Very thorough and helpful. Juliann Torres made our experience excellent and even helped us set up our SiriusXM and other electronics on the screen. We have not had that kind of Juliann Torres made our experience excellent and even helped us set up our SiriusXM and other electronics on the screen. We have not had that kind of service at other dealers. More

On this most recent visit I was pleased with the new service manager James Lott. He knows how to listen and treated me right. He went above and beyond to make me feel valued. service manager James Lott. He knows how to listen and treated me right. He went above and beyond to make me feel valued. More

My service rep Anthony was always polite and courteous. Linda at the Front counter was absolutely the best! She actually went above and beyond to help make sure we were satisfied even though she wasn't in Linda at the Front counter was absolutely the best! She actually went above and beyond to help make sure we were satisfied even though she wasn't in the service department. I dropped vehicle off for key FOB problem. key wouldn't retain programming. they changed the chip key module. a few days later, problem was back. took vehicle back and waited for a diagnosis. 3 1/2 weeks go by, no contact. I called to check the status and let Anthony know my wife needed to come get some items from the vehicle since it was taking so long. before I received a call back, she arrived and NO ONE in the dealership could locate the keys. so while they looked, she walks out to find the car outside completely unlocked for weeks with a couple thousand dollars worth of golf equipment and personal items inside. I heard back from Anthony and asked what was going on and he stated they had lost my number and were unable to reach out... ( I left my business card and even had a conversation about my business. They could have reached me.) I was most concerned about the lack of security displayed so I reached out to the service manager via email to make him aware. I wasn't upset, but as a business owner myself, I wanted him to be aware. I never received a reply. This, however, to me would be most concerning to me as an owner. The original problem was diagnosed the second time as a bad PCM. I've only had it back a couple days but seems to be working. More