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Crater Lake Mazda

Medford, OR

4.7
13 Reviews

2517 Biddle Road

Medford, OR

97504

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13 Reviews of Crater Lake Mazda

July 26, 2025

Pill make every visit a delight , the video is most appreciated by the tech thanks More

by dcotner541
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil h
Jul 28, 2025 -

Crater Lake Mazda responded

Hi, thank you for your 5-star review! We are so happy to hear that you always enjoy your time with us at Crater Lake Mazda. It sounds like Phill and the techs make your experiences above and beyond and we couldn't be happier to know that. We look forward to seeing you next time!

July 20, 2025

They were friendly and knowledgeable. They were respectful and I think willing to make the best deal possible. More

by saltandlight7777
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ed
Jul 22, 2025 -

Crater Lake Mazda responded

Thank you for sharing your review of our team! We are happy to hear that you had a friendly, respectfully and knowledgeable experience. We appreciate your business, and we hope to see you again at Crater Lake Mazda!

July 01, 2025

The service was great by Phillip, the repairs were great but a bit pricey. The ultimate detail was less than ultimate and I am very disappointed in how much wasn't done and or done well. When I let Phillip More

by Barbaracook64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
PHILLIP
Jul 02, 2025 -

Crater Lake Mazda responded

Hi Barbara, thank you for sharing your feedback. We're glad to hear Phillip provided great service but apologize for the detailing issues at Crater Lake Mazda. We'll make sure this is addressed and appreciate your patience as we work towards a resolution!

June 16, 2025

I feel very confident in going to Crater Lake Mazda. The staff is welcoming and makes sure that you’re comfortable while you wait for service. Phil is an outstanding person. So glad that he’s there More

by donortez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phillip Houghton
Jun 16, 2025 -

Crater Lake Mazda responded

We're delighted to hear that Phil and the team at Crater Lake Mazda made your visit a comfortable one! However, it looks like this review was mistakenly left on our Crater Lake Ford page. Send this over to the Mazda team so that they get the recognition they deserve! Thank you and safe travels ahead!

June 12, 2025

Tanner was a knowledgeable and easy person to work with. He was very attentive to all of our needs . We appreciated him very much! More

by Earthcook
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tanner
Jun 13, 2025 -

Crater Lake Mazda responded

Thank you for sharing your experience! We're delighted to hear that Tanner provided attentive service and made your visit to Crater Lake Mazda a positive one. We appreciate the support!

June 07, 2025

Jake Stovall was friendly, professional and made the whole process seamless. From the test drive to driving my new car off the lot after purchasing , it was a pleasure! More

by diana.tate
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jake Stovall
Jun 09, 2025 -

Crater Lake Mazda responded

We're delighted to hear that Jake made your experience at Crater Lake Mazda seamless and enjoyable! Thank you for choosing us, and we hope you're loving your new car.

May 15, 2025

I've dealt with Crater Lake Ford (now Mazda) for almost 20 yrs. In 2005 I bought a used 2005 Ford Focus. I had all my service completed there. This was such a wonderful car, I kept it 19 1/2 year. The o More

by snowysplace
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Francisco
May 15, 2025 -

Crater Lake Mazda responded

Thank you for your continued trust in Crater Lake Mazda over the years! We're delighted to hear that we could help you find a great Subaru after so many wonderful memories with your Ford Focus. If there's anything else we can do, just let us know!

May 08, 2025

Excellent, reliable, professional and clean service center. Waiting room very spacious. Great coffee too! Checking in and out very easy. Phil is the best ... very approachable and easy to talk to. Doe More

by sgp724
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Houghton
May 09, 2025 -

Crater Lake Mazda responded

Thank you for sharing your positive experience with us at Crater Lake Mazda! We're delighted to hear that Phil and our service center met your expectations. Enjoy the coffee, and we look forward to serving you again soon!

May 07, 2025

These reviews are so annoying. That said I was very happy with my service and crew. More

by lauraz.scc
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil and Machanic on the video
May 09, 2025 -

Crater Lake Mazda responded

We are pleased to hear about your recent experience with us. We hope to continue to serve you in the future!

April 27, 2025

Very pleasant and easy process, my salesman Tanner was very helpful and answered all my questions. More

by reese873
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tanner
Apr 29, 2025 -

Crater Lake Mazda responded

We are grateful for your review. Thank you from all of us at Crater Lake Mazda! We'll see you next time!

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