Crain Kia of Sherwood

There is no crain kia satisfaction guarantee. Brandon sold us a sportage. My wife asked about a spare tire. He said it had one. Got home and it didn't. Called and they said they were sorry and t Brandon sold us a sportage. My wife asked about a spare tire. He said it had one. Got home and it didn't. Called and they said they were sorry and they would get us a donut. Called to come back up amd Dylan in service said hed get us one when we got here. (We are almost 80 miles away) Got here and got the, "were so sorry response" cause they would not provide one. A small tire that cost them less than $50 will keep us from spending over $20,000 the next time. Should have bought a Toyota. You should. I wanted to write them a good review but they certainly fall flat providing satisfaction. More

Stay away from here! Save your money. Liars. Especially Dylan. Unbelievable lies. Go somewhere else! Save your money. Liars. Especially Dylan. Unbelievable lies. Go somewhere else! More

I've read several reviews and they were all about the service department. I can't say anything about them but I worked with Jerry on and off and he was able to help my wife and I out. Extremely atten service department. I can't say anything about them but I worked with Jerry on and off and he was able to help my wife and I out. Extremely attentive to what we needed and got us exactly what we had asked for. If you're able, ask for Jerry and he will surely take care of you. Thank you Jerry! More

Service Department is the absolute worst. Called to make an appointment and all the techs had quit. Told me to go to Conway! Called to make an appointment and all the techs had quit. Told me to go to Conway! More

Sales Dept was awesome and I love my Kia Soul. The Service Dept is another experience totally!! After 2 separate bad experiences just getting oil changed and tires rotated, I won't go back ther The Service Dept is another experience totally!! After 2 separate bad experiences just getting oil changed and tires rotated, I won't go back there for any kind of service. Like the service manager, I now own the ugliest most unpopular color car they've sold. Well kiss my grits. More

Matt Almond is the man . He runs a good ship and is a joy to work for . Matt also is very good with his customers making sure all is good before they leave . He runs a good ship and is a joy to work for . Matt also is very good with his customers making sure all is good before they leave . More

Wanted to only price my car and see what I could get for a trade-in. Matt Almond and Sam Taylor helped me.I was surprised that my auto was worth that much as a trade.A couple of other type dealerships neve a trade-in. Matt Almond and Sam Taylor helped me.I was surprised that my auto was worth that much as a trade.A couple of other type dealerships never came close while looking at a comparably priced new vehicle.When I am ready to trade,I'll likely deal with these fellows. More

Service took care of me! Very friendly staff and clean facility. Will be back for future service! Very friendly staff and clean facility. Will be back for future service! More

My wife and I decided to stop by and look at the new K5. The first salesman we dealt with was a class act guy (leaving name out for his sake). We asked the price of the car and was told $37,500. We decided The first salesman we dealt with was a class act guy (leaving name out for his sake). We asked the price of the car and was told $37,500. We decided to go get her car from home for a trade value. When we returned an hour later, our original salesman was sent to another store to take another vehicle. Jerry Short took over which is over our salesman until he returned. We told him which car we were there for. Come to find out he was working a internet deal on the same car. Which is fine, I get it. But it seemed like he was annoyed by us. Now comes the lies. He gave us a trade value that was close but before we got the trade value he told us the price of the K5 was 2k more than we were originally told. When I told him we were told $37,500 he asked where we got that price. I told him from our first salesman. He got flustered and said he can't give prices which I found ironic. Then I pulled it up on there web page and it showed $37,500. Then out first salesman got back and Jerry pulled him out of earshot but I could tell he was reaming our salesman out for telling us the true price. Do not deal with Jerry Short. He lied to us twice and took it out on someone that was doing there job. Also treated us like we were a nuisance. More