Crain Kia of Fayetteville

Great Experience I came in looking for a used vehicle and Andrew found me the perfect one! Travis in finance made sure I understood the ins and outs of the money side. I came in looking for a used vehicle and Andrew found me the perfect one! Travis in finance made sure I understood the ins and outs of the money side. Thank you Crain Kia of Fayetteville! More

Highly impressed with the customer service The engine in my Kia Soul went out on our way to Fayetteville which is 4 hours away from our hometown. After having my car towed to Crain Kia of Fayet The engine in my Kia Soul went out on our way to Fayetteville which is 4 hours away from our hometown. After having my car towed to Crain Kia of Fayetteville they were extremely helpful and accommodating while we waited on warranty to approve the work needed and for a rental car. They kept us updated the entire time we were there. After we left they kept us updated every week on where the progress was at on my car. Once they received my engine it was no time at all before we were able to have it back in our possession. I would highly recommend their service department whether you need an oil change or a new engine. More

GREAT SALES STAFF KIA SOUL PURCHASE Awesome sales people! The atmosphere is friendly and no pressure, which I loved. They were dog friendly and provided water. They really worked with me Awesome sales people! The atmosphere is friendly and no pressure, which I loved. They were dog friendly and provided water. They really worked with me to find the car within my budget. I am so happy with it! The stereo system was a huge BONUS to my purchase. Absolutely in love with my Kia Soul. More

Broken piece The staff was great but when I got in on the passenger side I noticed that a plastic piece lying on the floor I believe it to have come from the area The staff was great but when I got in on the passenger side I noticed that a plastic piece lying on the floor I believe it to have come from the area where the Air flow filter is. I can’t tell but it is a new broken piece. More

Diligent And Professional The team at Crain Kia are always a pleasure to work with. I appreciate their diligence and professionalism. I recommend Crain Kia to anyone in the are The team at Crain Kia are always a pleasure to work with. I appreciate their diligence and professionalism. I recommend Crain Kia to anyone in the area! More

Best car buying experience The staff was knowledgeable and eager to answer questions. Everyone that we talked to(receptionist, sales man, sales manager and finance manager) was The staff was knowledgeable and eager to answer questions. Everyone that we talked to(receptionist, sales man, sales manager and finance manager) was very friendly, helpful and easy to work with. It was a super smooth process and there was no issues or complaints. The price that was set was firm and they wouldn’t budge on that, but for what I got, I was super pleased. Would definitely buy another vehicle from here! More

Very Expensive but Less Painful I had an expensive repair but it was made less painful due to the assistance by Chris, front desk in the service department. They were forthcoming wit I had an expensive repair but it was made less painful due to the assistance by Chris, front desk in the service department. They were forthcoming with what was needed and the cost, Chris was very nice and arranged for me to have a courtesy car and even delivered my car when it was done......about 25 miles away. Very nice people all around! More

Brand New 2019 Sportage Chris Fertig was Great, he did an Outstanding job finding me the best fit for my situation! He was ver patient and understanding of my situation and Chris Fertig was Great, he did an Outstanding job finding me the best fit for my situation! He was ver patient and understanding of my situation and did his best to find the vehocle that fit me and my family! Thanks Chris and Everybody at Crain Kia of Fayetteville! You guys are The Best! More

1st Time I Enjoyed buying a Car, Thanks, Andrew N.! I always dread car shopping, every experience crossed that fine line between helpful and downright pushy. Andrew was helpful and knowledgeable, withou I always dread car shopping, every experience crossed that fine line between helpful and downright pushy. Andrew was helpful and knowledgeable, without making me feel like I was the one being sold rather than the car.I realize selling cars is the goal, but a successful salesperson knows the difference between a customer that leaves feeling like they were "sold" a car vs. feeling like they "bought" a car. More

Wonderful experience. Awesome employees. Very helpful and honest staff. Our salesman Andrew is a wonderful upstanding young man. He was extremely helpful and honest. It was Awesome employees. Very helpful and honest staff. Our salesman Andrew is a wonderful upstanding young man. He was extremely helpful and honest. It was an extreme pleasure to deal with Crain Kia. More