Crain Kia of Fayetteville

Feeling a bit let down Every one was very friendly and explained procedures and costs very thoroughly. However, we were left with the suspicion that we had been a bit duped, Every one was very friendly and explained procedures and costs very thoroughly. However, we were left with the suspicion that we had been a bit duped, which I had never felt with the old Superior Kia crew. We brought in a tire for repair that had a screw hole in the tread that should have been fixable.. Later we get a call saying the sidewall was damaged and the tire would have to be replaced. When we picked up the car, we asked to see the damaged tire and the sidewall damage did not look normal. It really looked like it had been stuck with a knife and that was not the damage we found before bringing it in. No way to prove that, of course, so we paid and left. Found out later we could have gotten the same tire elsewhere for about $60 less. That is quite a mark up. It all just left us feeling disappointed. More

Service Friendly and helpful. Went in for check engine light. Found several problems with vehicle. A loaner vehicle was give for our convience. Tried to sell Friendly and helpful. Went in for check engine light. Found several problems with vehicle. A loaner vehicle was give for our convience. Tried to sell tires, but found cheaper rates elsewhere. More

Very nice people easy to work with you Friendly staff willing to work with you for your business.I would recommend them to others I like that they give to the same Kia warranty with any veh Friendly staff willing to work with you for your business.I would recommend them to others I like that they give to the same Kia warranty with any vehecicle More

Quick & courteous service Brought my 2018 Niro in for a free first maintenance (oil change, etc.). The service advisor took care of me promptly and advised on a couple of extra Brought my 2018 Niro in for a free first maintenance (oil change, etc.). The service advisor took care of me promptly and advised on a couple of extra services: the vehicle had two recalls, which I arranged to have taken care of at another date, and a fuel additive for under $20. I'm not sure I needed the latter, and I find this on a Kia technical bulletin: "TECHRON® Concentrate Plus Fuel System Cleaner should be used at every standard oil change interval (7500) miles, if Top TIer detergent gasoline is not available." But I did see the info, in one of the vehicle's manuals, about top-tier gasolines, and have been using them. You can buy the 12 oz. Techron at Walmart or Amazon for about $5. More

The entire Crain Team was great to work with! The entire Crain Team was friendly, knowledgeable, and accommodating. My salesman, Chris Fertig, knew a lot about the vehicle I was interested in pu The entire Crain Team was friendly, knowledgeable, and accommodating. My salesman, Chris Fertig, knew a lot about the vehicle I was interested in purchasing. As a new Kia customer, he put my mind at ease by being able to answer my questions. I received a fair deal, and I was treated well throughout the purchasing process. More

Engine recall service While traveling my engine failed on Interstate 49 in Arkansas with a short warning (spontaneous knocking). At 96,000 miles my 2014 Optima SX Turbo ga While traveling my engine failed on Interstate 49 in Arkansas with a short warning (spontaneous knocking). At 96,000 miles my 2014 Optima SX Turbo gave up the ghost while working over a thousand miles away from home. After calling roadside assistance through my insurance company it was towed to Crain Kia of Fayetteville. Within 24hrs, I was issued a rental car while the engine was on order. Three weeks later I returned the rental and was back in my car. After driving it a few days the check engine light illuminated and the acceleration started to lag. I informed Thomas the service manager and he explained that I had to leave it overnight for a cold start inspection. Once again I was given a loaner from the dealer while they figure out the problem. Two days later he called me to say service was complete and that the problem was the turbo waste gate needing adjustments. My car is now running like new. Thank you Thomas, Cody, Chris, and the service technicians involved for your skill and dedication! This type of service ensures Kia retains their customers. God bless! More

Best car buying experience I've ever had. Andrew was amazing to work with he went out of his way to get me the car I wanted. The staff were all very friendly and Professional. I've ever had. Andrew was amazing to work with he went out of his way to get me the car I wanted. The staff were all very friendly and Professional. More

New car engine problems Issue was not fixed and the certified mechanics did not know how to diagnose my car, my car has a problem with the engine and the mechanics only added Issue was not fixed and the certified mechanics did not know how to diagnose my car, my car has a problem with the engine and the mechanics only added a fuel additive to the car and said that hopefully the additive was gonna take care of the problem. More

Very satisfied customer We purchased our new 2017 Kia Sedona six months ago at this location. The service we received was a six month oil change and general maintenance chec We purchased our new 2017 Kia Sedona six months ago at this location. The service we received was a six month oil change and general maintenance check. Our overall experience was excellent. They were very prompt, efficient, and courteous. They gave us very detailed answers to our questions. We could not have had a better overall experience at the service center. More

Great Wonderful experience of purchasing our first vehicle!! Terry and Josh went above and beyond to help us and make sure we understood our purchase fully. Wonderful experience of purchasing our first vehicle!! Terry and Josh went above and beyond to help us and make sure we understood our purchase fully. Great chemistry with the staff. Will definitely be back. More