Crain Kia of Fayetteville

They honestly worked to get me a great rate, no other dealership did that day. And believe me, we went to them all. dealership did that day. And believe me, we went to them all. More

We were extremely happy with our dealings with everyone until our car was scratched during final detail and we had to bring it back for touch ups. I drove to Fayetteville from Rudy to leave if for what until our car was scratched during final detail and we had to bring it back for touch ups. I drove to Fayetteville from Rudy to leave if for what I was told the week before would be a few hours. When I dropped it off I was asked what if we had to keep it over night. I said fine, but someone would be bringing it to me. I called after lunch and was told to head on home that it was not ready. Tuesday morning at 9:30 I called Zane, he said they were checking on it and he would call me back in 30 minutes. At 11:30 I spoke to my husband about them not returning my call. He called, the receptionist answered and said ‘Mr. Testerman they will call you shortly about your Soul’. Fast forward to the next DAY, still no word. At 10am Wednesday I called and office on my personal phone. No one answered. Called back… no answer. So I used my office phone and someone answered immediately. (?) I was switched to Zane who wasn’t very apologetic until he learned I had not completed my survey of buying. You had my brand new car for 3 days and couldn’t communicate with me. More

Our experience was good Justin worked to get us in a car we wanted at a price we wanted we wanted at a price we wanted More

Paul Robertson the Manager is awesome and made us feel so valued as did Zane McConnell the sales associate!! This is our family’s second purchase at Crain Kia of Fayetteville! We couldn’t be happier!! so valued as did Zane McConnell the sales associate!! This is our family’s second purchase at Crain Kia of Fayetteville! We couldn’t be happier!! More

Great when it comes to getting financed but I have tried to call and get ahold of my sales man (Zane McConnell) but he refuses to answer or call me back. The truck I bought has an engine light on and needs to call and get ahold of my sales man (Zane McConnell) but he refuses to answer or call me back. The truck I bought has an engine light on and needs a new evaporative emissions system leak detection pump. I would really like this issue fixed. As of right now terrible customer service! More

Zane was amazing and helped me find the perfect car! He made the process super easy and efficient! made the process super easy and efficient! More

Staff are easy to talk to, no pressure sales and very knowledgeable and helpful. I recommend this dealer to anyone searching for a new vehicle. knowledgeable and helpful. I recommend this dealer to anyone searching for a new vehicle. More

Super helpful salesman, Collin. He answered all my questions and was very informative about the car I chose! questions and was very informative about the car I chose! More

They did an amazing job at getting us the deal that we needed to complete the trade. They went above and beyond despite the issues that were had at the fort smith location. needed to complete the trade. They went above and beyond despite the issues that were had at the fort smith location. More

The guys were very nice to work with, and I got the exact car I had been saving for. I even got to joke about sports and music with the employees, which made it easier to actually voice my concerns without w car I had been saving for. I even got to joke about sports and music with the employees, which made it easier to actually voice my concerns without worry of judgment. More