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Crain Kia of Conway
Conway, AR
2,293 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,293 Reviews of Crain Kia of Conway
June 24, 2025
Had an appointment Monday 7:45am on May 19th, got the vehicle back June 23, told them something was messing up spark plugs every four months, They changed spark plugs, didn’t find problem, charged me $42 vehicle back June 23, told them something was messing up spark plugs every four months, They changed spark plugs, didn’t find problem, charged me $428, called to busy to get back with me, I would never buy a vehicle or get one fixed there More
by valeryPassmore
Verified CustomerEmployees Worked With
Service department kyle
June 24, 2025
The staff at Crain Kia were all very welcoming at extremely helpful during this process. Our salesman Timothy R and the manager Shawn were both extremely knowledgable and made us feel comfortable dur extremely helpful during this process. Our salesman Timothy R and the manager Shawn were both extremely knowledgable and made us feel comfortable during the process. They made trading in her car a breeze and helped get her in a beautiful new car. We had a wonderful experience. More
by JHARRISON13
Employees Worked With
TIMOTHY REYNOLDS, SHAWN GATLIN
June 23, 2025
I can't say enough good things about the incredible service at Crain Kia of Conway! I had dropped off my “Nana Van” for an oil change and ended up needing to swing by earlier than planned because I acc service at Crain Kia of Conway! I had dropped off my “Nana Van” for an oil change and ended up needing to swing by earlier than planned because I accidentally left my grandson’s beach towel inside. I figured I’d just grab the towel and be on my way to drop him at VBS, but the service manager Justin Coultas was so kind and said, “Let’s see where your van is.” To my surprise, it was already done—and being washed! He offered to go ahead and let me take it, even though I was early. I was elated! This small act of flexibility made a big difference, letting me get my grandson to VBS on time without having to ride-share with my husband. They got me in and out in no time, were incredibly accommodating, and not the least bit bothered by my early arrival. It’s rare to find service like this—efficient, thoughtful, and customer-first. Huge thanks to the team for taking care of both me and my Nana Van so well! It’s refreshing to know there’s still a dealership that values your time and treats your car with care. OH and they vacuumed the front of my van!!!!!!! I was NOT expecting that and it really needed it. I was so grateful for the extra touches above and beyond! Highly recommend this team for anyone looking for reliable, on-time service with a smile. I’ll definitely be back! More
by tiapadgett
Employees Worked With
Justin Coultas
June 22, 2025
I did not deal with anyone in person. My granddaughter and her dad did the dealing. They seemed fine with their experience. My granddaughter and her dad did the dealing. They seemed fine with their experience. More
by deckndiane
Employees Worked With
Those are the only two they dealt with, Quinn Owens, OWEN HORTON
June 21, 2025
I won’t be buying another car from this dealership. I honestly don’t think they inspect trade-ins at all—they seem to just throw them on the lot without even checking them. I’ll own my part for not doi I honestly don’t think they inspect trade-ins at all—they seem to just throw them on the lot without even checking them. I’ll own my part for not doing a walkaround, but there was a busted tail light that hadn’t even been properly repaired. They just stuffed the broken pieces back in, they at least could’ve tried to glue it back together. At the very least, they could’ve done an oil change or mentioned that it needed one. They also said they’d replace the windshield—it’s been nine days, and I haven’t heard a word. I’ll be calling to get that taken care of. To make matters worse, they added gap insurance to my contract without even asking if I wanted it. I want that canceled immediately. The only reason I went through with this purchase was because my engine had locked up and I urgently needed a way to get to work. Next time, I’ll take my time and do a much more thorough inspection. More
by wsims20
Employees Worked With
STEVEN FINCH
June 20, 2025
Excellent service very freindly. was in for the normal service which they were. Very thorough. Washed the car which is nice.only about an hour and done.very happy with the Kia pe was in for the normal service which they were. Very thorough. Washed the car which is nice.only about an hour and done.very happy with the Kia people. More
by bobschreck6
Employees Worked With
Service people .Andrew Peck and Qiwn
June 20, 2025
It was a great experience and very nice salespersons over I would recommend this dealership to everyone I know. Thanks so much I would recommend this dealership to everyone I know. Thanks so much More
by Tracylynn760
Employees Worked With
Patrick Martin, Micah Rhodes, Chad Smith, ANDREW PECK
June 20, 2025
Mr. Jeramie always gets me in and out. Very knowledgeable about things and pleasant. Always has a smile on his face. Which if I am having a crazy day that smile of his makes my day. about things and pleasant. Always has a smile on his face. Which if I am having a crazy day that smile of his makes my day. More
by marcee.jones0406
Employees Worked With
Jeramie York and Kyle, Chad Smith, Alicia Trice, Lamar Taylor
