Crain Ford of Jacksonville

My salesman was Michael Cooper and I have to say that he went above and beyond to make my experience exactly the way I wanted. went above and beyond to make my experience exactly the way I wanted. More

I went in to get brake pads on my rear wheels. Unfortunately I also had to replace the disks for around $500.00 total. My brake light had been on for a long time so I also asked them to check the Unfortunately I also had to replace the disks for around $500.00 total. My brake light had been on for a long time so I also asked them to check the braking system. They said that the brake system was working fine but I needed to replace the instrument cluster to fix the brake light. To diagnose a bad instrument cluster they said they “jiggled the connection”. I was not impressed with how they diagnosed the instrument cluster, so I chose not to spend $950.00 for a new instrument cluster since the truck was working fine. When I left the dealership I noticed my cruise control would not come on. I returned to the dealership and they said the cruise control wouldn’t work because the brake light was on an I needed to replace the instrument cluster. It worked fine before the brake job but since I need my cruise control I told them to order a new instrument cluster. I went back 3 days later to get the instrument cluster replaced and while I was waiting they informed me that my brake system was broken and I needed a new assembly, brake switch and plunger for $1100.00. the brakes worked when I drove it in and they had just been inspected It 3 days earlier by the same dealership. I would have preferred for them to fix the brakes before replacing the instrument cluster to see if that fixed the brake light problem. When I spoke with the service manager about this situation, he got huffy and said “he didn’t appreciate me accusing his service technicians of breaking my truck” I wasn’t accusing anyone, I was relaying what actually happened. He said there was no way for them to know about the brake assembly problem before they replaced the instrument cluster even though it didn’t throw up a maintenance code. He said you could depress the brake pedal with one finger and the truck was unsafe to drive. He couldn’t answer. Why this wasn’t found when I had the brake job other then saying it had to happen after that. He then offered me a $49.00 a day “loaner car” since it would take a few days for the parts. I declined the loaner car. When I was gathering my belongings from the truck I pushed the brake pedal and it made a clicking noise that was not there before. Maybe that was from part of the repair. There is also a $300.00 core charge for the instrument cluster so I probably got a refurbished one even though I asked for and assumed I was getting a new one. Who knows. They are keeping my truck for 5 days so far. I asked them to let me know when the brake assembly came in. I didn’t get a call when the part arrived, but I called again that day. The part was in, but they couldn’t fix it that day. I asked for their porter to give me a ride to the dealership the next day when the job was close to being completed. They said their 2 porters don’t work there anymore. The car I’m using belongs to an at risk person for Covid19. I won’t put him at risk by getting a ride with him. This dealership is not very helpful. The next day I got myself to the dealership and when I paid I expected a 10% Military Discount on the charges. They gave me a Military Discount on the $550.00 brake pad job that took $55.00 off. The new charges were $2325.88 for instrument cluster and brake assembly which would be $232.58 with a 10% discount. They said that they only go up to $100.00 off on the 10% Military Discount so they only knocked $100.00 off the bill even though it was two separate jobs and one of them was slightly less than $1000.00. If you are in the Military, and plan a big mechanical job on your vehicle, don’t count on the full Military Discount Ford Motor Company touts. The service representative didn’t mention the ford rewards program to me. While examining the bill and asking for the Military Discount, I forgot to make sure all these charges were added to my rewards account so I probably missed out on that deal too. I still can’t figure out how they certified my braking system when I got brake pads, and three days later they said my brakes were completely shot and it was unsafe to drive the truck after they worked on an instrument cluster. More

I wish that I could give them half a star. The Sales Manager John lied and said that they were not pulling my wife's credit, that it was a "soft pull". She immediately got a hit on her credit bureau. I Manager John lied and said that they were not pulling my wife's credit, that it was a "soft pull". She immediately got a hit on her credit bureau. I called the gentleman to ask why and he quickly caught an attitude saying that if I am calling him a lier then we would have a problem. Typically car sales lies! I wouldn't recommend this place unless you are using your own bank. More

Received a call from the top A few days after writing my scathing review below, I received a call from the new GM, solving my issue and stating that all of the previous sales mana A few days after writing my scathing review below, I received a call from the new GM, solving my issue and stating that all of the previous sales managers that jacked me around are no longer working for the company. That tells me that upper management cares, whereas the previous mid level management did not, so they were removed. I believe that going forward the level of service will unquestionably improve and I would not hesitate to purchase a vehicle from them More

Great Experience I thoroughly enjoyed my experience with this dealership. Each person I came in contact with was friendly and attentive. I felt like all of my questi I thoroughly enjoyed my experience with this dealership. Each person I came in contact with was friendly and attentive. I felt like all of my questions were answered and that I was treated fairly. I would definitely recommend this dealership to friends and family! More

BEST CAR BUYING EXPERIENCE I DEFINITELY STAND BEHIND THIS DEALERSHIP WHEN RECOMMENDING IT TO ALL OF MY FRIENDS. IT DESERVES A 5/5 STARS FOR SURE. BEST SERVICE AND EXPERIENCE I DEFINITELY STAND BEHIND THIS DEALERSHIP WHEN RECOMMENDING IT TO ALL OF MY FRIENDS. IT DESERVES A 5/5 STARS FOR SURE. BEST SERVICE AND EXPERIENCE More

Such a waste of my time First. Repeatedly told them I needed a cash out on my truck to pay off another loan so I could afford the new truck. No down payment and sales tax i First. Repeatedly told them I needed a cash out on my truck to pay off another loan so I could afford the new truck. No down payment and sales tax included. Back and forth with pictures of my truck, the truck I wanted, the rates, etc. Finally, got the amount and I stated I wanted to make sure they had the check ready for my truck when I drove the 2 hours to get there. Got there, the truck was still getting 'detailed'. Talked with the sales person I had worked with on the deal....he then had me talk to another person who stated there was no check. He had applied the equity to a down payment! So we left...another 2 hours home; no truck. THEN the Manager/Owner texted me stating he was sorry for the confusion and would make it right, but my payments would go up. I said no thank you. He then said he would make it right...texted me over and over...the last one was at 12:47...I'll make this work, I'll text you back in a few minutes. Then of course.....SILENCE....I texted back three times...SILENCE. Bottom Line....go somewhere else. I know the tactic of "get em in the door and then we will work em'...flip flop on whatever you said, OH, there was a communication error...try to add stuff, etc. Save YOURSELF some time and just go to Homer Skelton Ford in Olive Branch or really any other place...Unless you like wasting time. More

Great service after the sale! It’s one thing to find a dealership that gives you the warm & fuzzy’s on the price of a new truck but finding Service after the sale is an entirely di It’s one thing to find a dealership that gives you the warm & fuzzy’s on the price of a new truck but finding Service after the sale is an entirely different quest. Well, we found Service after the sale at Crain Ford of Jacksonville! We had a couple of issues (nothing major) with our new F150 about a week after our purchase but Tim and his service department treated us like royalty! I highly suggest you go see the good people at Crain Ford! Glad we took the Crain Ford Exit! More

Great place Great people great service I would definitely buy and service my vehicles at this dealership, I always enjoy talking to the employees and feeling at h Great people great service I would definitely buy and service my vehicles at this dealership, I always enjoy talking to the employees and feeling at home while I’m there More

Excellent Sales and Service! Crain really went out of their way to get me the vehicle i needed. I was upside down in my current vehicle but they really went above and beyond to ge Crain really went out of their way to get me the vehicle i needed. I was upside down in my current vehicle but they really went above and beyond to get me what i needed at a price i could afford. I was treated extremely well and the staff was friendly and helpful. Highly recommend this dealership and the amazing people who work there! More