Crain Ford of Jacksonville

They got me in and out in a timely manner while I waited and at a reasonable rate and at a reasonable rate More

Steven Ford met us at the door and was very helpful. Highly recommend Steven when buying a vehicle. Highly recommend Steven when buying a vehicle. More

The salesmen were very friendly. They worked with me and my current situation to get the deal done and I am very happy with them and my new vehicle. my current situation to get the deal done and I am very happy with them and my new vehicle. More

Excellent customer service! I was greeted as I walked in by the lady at the front desk. She directed me to Kyle, who quickly and efficiently filled out the paperwork for an oil change. I didn't have an appo by the lady at the front desk. She directed me to Kyle, who quickly and efficiently filled out the paperwork for an oil change. I didn't have an appointment, but they worked me in with minimal wait time. This will be the only place I will use in the future to service my car!!! More

DO NOT go to this dealership!!! Dishonest And do not keep the work on anything . I repeat do not go there save your self the hassle . the work on anything . I repeat do not go there save your self the hassle . More

We visited several dealerships from Hot Springs to Jacksonville, also shopped on line. Crain Ford of Jacksonville showed "hometown concern" from the time we turned on to the lot, Jaron greeted us and Jacksonville, also shopped on line. Crain Ford of Jacksonville showed "hometown concern" from the time we turned on to the lot, Jaron greeted us and directed us to the car we were looking for. The friendly atmosphere and concern continued when we entered the dealership and throughout the complete transaction. More

Salesman - Javon “Goose” very pleasant. Tuesday the finance person very personable. I appreciated how they conducted much of the work over the phone. finance person very personable. I appreciated how they conducted much of the work over the phone. More

Fast, friendly, and efficient. Exceptionally clean and a pleasure to go there for our needs. Will go there for any of our needs. Best service around. pleasure to go there for our needs. Will go there for any of our needs. Best service around. More

My motor for my sunroof went off but instead of helping with replacing it, they tried to charge me $4000. I thought they were more of an expert with ford vehicles, but sadly no. The service department is with replacing it, they tried to charge me $4000. I thought they were more of an expert with ford vehicles, but sadly no. The service department is very important in my decision to buy a specific type of car. My vehicle is paid off thank God. I more than likely will not buy another Ford vehicle mainly because I would have to deal with this service department. I tour service departments when I buy a car. At first, they seemed okay but it has gotten way worse. I will say at least they answer the phone now. I am in the process of looking for a mechanic that I can trust instead of taking it to ford since they are not helpful. I will not buy a new car which is what it seems they try to push you toward instead of fixing your vehicle. More

Was not asked about a tire rotation they just did the tire rotation with out asking next time ask your customers what they need will not use this location again tire rotation with out asking next time ask your customers what they need will not use this location again More