Crain Ford of Jacksonville

I spent a couple weeks shopping on line to find a dealer close to me. Ford has great employee pricing going on and we have had our eyes on a Bronco for a while. We called several Ford dealers close to our h close to me. Ford has great employee pricing going on and we have had our eyes on a Bronco for a while. We called several Ford dealers close to our house and Jacksonville Ford had exactly what we wanted. We actually were able to get a Sport because of the discounts. We are over the moon. The entire Crain team we worked with during the process were great to us. More

Great place to buy a New Ford Expedition. Very Friendly staff and clean place to buy from. Will be back to service my Expedition Very Friendly staff and clean place to buy from. Will be back to service my Expedition More

Everyone at the dealership is was so friendly and helpful. I was able to get the truck I wanted at a fair price. I would definitely recommend them to anyone who wants to be valued during their shop helpful. I was able to get the truck I wanted at a fair price. I would definitely recommend them to anyone who wants to be valued during their shopping experience. More

I've always loved Ford, but my salesman was especially good. He helped me get the right car and a really great deal. I'll be going to Andy Crane for all my purchases. Thank you!! good. He helped me get the right car and a really great deal. I'll be going to Andy Crane for all my purchases. Thank you!! More

Josh is an awesome salesman to deal with. Every person there was great to deal with, very professional!! Every person there was great to deal with, very professional!! More

Purchased F150 in at beginning of September with Crain's full package. Didn't receive paperwork for tags until end of December. Everytime the truck goes in for anything other than oil change I am told it's full package. Didn't receive paperwork for tags until end of December. Everytime the truck goes in for anything other than oil change I am told it's not covered. Every oil change they hand me a bill when I have already paid through my service plan. Then we have to go through the process of finding out I have a actually have a service plan. Can't take it anywhere else cause I don't register in the shared network of information. Every oil change they forget to reattach the plastic undercover of the vehicle so it hangs down potential creating a hazard for the vehicle or anyone behind it. They removed floor mats and did not return until I mentioned it. They broke my windshield wiper and then acted shocked when I asked what happened. Overall I am tired of dealing with this company even though most of employees were nice the rest just dumb. Thanks for asking my opinion next time don't. More

I had a great experience, I dreaded buying a car in this economy but I feel as though the car was first rate. Charlie was personable and honest. The process itself was not as painful as I expected. I feel economy but I feel as though the car was first rate. Charlie was personable and honest. The process itself was not as painful as I expected. I feel they were fair and honest. More

My rating is for the dealership and not my particular salesperson. Charlie was very sweet and helpful and made the experience very good. However, when I got to the finance manager, Paul, it was a diffe salesperson. Charlie was very sweet and helpful and made the experience very good. However, when I got to the finance manager, Paul, it was a different matter. He was very unprofessional, rude and sarcastic. He treated me like he didn't value my business at all. I was very disappointed. Had I met him sooner, I would have left and not bought a car from them at all. They are not service oriented. They didn 't make sure everything was in working order. I cannot express enough how poorly I was treated by the finance office. He complained that they were losing money and it wasn't worth his time to help me. Do not buy a car from this dealership. I will reiterate that the salesman was great and his helpfulness is why I was anxious to purchase the car. They said they serviced it but they didn't reset any of the electronics and I ended up going to my person in Searcy that services my vehicle to have it checked out and make sure I would not burn up the motor running it. Very disappointing experience. I wouldn't recommend this dealership to anyone. More