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Crabtree Lexus of New Haven

East Haven, CT

Overview
Reviews
4.8
407 Reviews
Call Dealership (203) 466-9999
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655 Main Street

East Haven, CT

06512

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Showing 407 reviews

May 06, 2021

Always very dependable service . Very friendly employees .Car is washed and vacumed every time I bring car in for service . They inform you as of condition of vehicle . More

by lhudon55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
service representative
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May 26, 2021 -

Crabtree Lexus of New Haven responded

This is great feedback! We're glad you find our service to be dependable and that we are thorough and clear when we diagnose the condition of your vehicle. See you next time, and thanks again for your honest review.

May 01, 2021

Excellent customer service! Highly recommend. Listened to me and I trusted that they would be honest and they were. Valet feature is so convenient too, More

by marybulk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aubrey
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May 26, 2021 -

Crabtree Lexus of New Haven responded

Hi Mary! It is truly our pleasure to provide our customers with top-notch service that they can trust. It's great knowing that your experience with us was a great one. See you next time, and until then, take care!

April 22, 2021

Very Good Service Joe Cetta was very good in explaining everything I needed to know about my car. will be coming back for all my service needs. More

by cvereen105
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Cetta
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April 14, 2021

Everything about Lexus service is great I have never had any complaints. This is my second Lexus.. love it & would highly recommend Lexus to others More

by karenscialabba
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanya, Robin, Aubrey are all excellent, informative & friendly
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April 07, 2021

It’s always a pleasure working with the team at McDermott Lexus service. Tanya was quick, concise and transparent as she advised me on my key issue. If only all the service teams could be as great! More

by Cjh61776
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanya
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March 31, 2021

Everyone at the dealership is very nice & accommodating. They get the service done very quickly & professionally. I recently had a recall & it was taken care of promptly. More

by Sabrina
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Aubry,Tod
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March 28, 2021

Always EXCELLENT service! Easy in and out, loaner is great! Staff is friendly and professional and I really enjoy my experience every time! Great job! More

by Kelly Smith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can't remember women not Tanya and Aubrey
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March 24, 2021

Excellent. Car was picked up. Service rep was constantly in touch with me. Let me know of cost and car was returned to me with a car wash! More

by Bjyasuda6
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Aubrey
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March 18, 2021

This was a very good experience. I received fast service. They got me in and out within an hour. Much appreciated. Thank you very much. More

by johnslayton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
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March 18, 2021

Tanya did an excellent job; I have had Great service from Aubrey for the last 10 years!!! I wish I had better luck with the sales department!!! (lack of follow up and high purchase prices) More

by tnt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanya, Aubrey
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