Coyle Chevrolet Buick GMC - Service Center

DO NOT TRUST. Get a quote in Writing and NOT verbally! They do not honor their verbal quotes. I was quoted $686 for work and when I received my invoice it was $ Get a quote in Writing and NOT verbally! They do not honor their verbal quotes. I was quoted $686 for work and when I received my invoice it was $825. They told me that they had to replace a part that we had already replaced. After a long explanation, I then confirmed and the price would be $686 and agreed to move forward at that time. Should have read all these reviews prior to taking our car there. More

most inefficient service and sales force i have ever encountered. Made an appointment for 1 hr service didn’t start until after 11/2 hrs. This along with previous mishaps and frankly dishonest and compl encountered. Made an appointment for 1 hr service didn’t start until after 11/2 hrs. This along with previous mishaps and frankly dishonest and completely inefficient service makes me rank this dealership as the worst iI have ever dealt with. Will definitely buy my next car elsewhere More

As of today 12-08-2021 my 2011 Chevrolet Silverado has been at Coyles Service Center for one week. I dropped it off Wednesday evening for the scheduled appointment Thursday at 7am. I called and left sever been at Coyles Service Center for one week. I dropped it off Wednesday evening for the scheduled appointment Thursday at 7am. I called and left several messages for Waun which is supposed to be the person in charge of my vehicle getting fixed. The receptionist informed us Monday according to their computer our vehicle has not under gone diagnostic testing. Then yesterday, Tuesday, I called demanding someone at least call me back to give me an update on my truck. Waun said they was covered up and he didn’t work Monday. A woman called and asked about the situation and I explained everything to her. Now, this morning I have called Coyles twice and left messages no answer again. The Coyles Collision Center has already been paid around $3000 to repair body work and we was also going to buy a Chevrolet ZR2 as soon as they become available, but not now. This dealership definitely the lowest in customer satisfaction. Horrible service! More

Had an amazing experience. No BS or haggling with trade ins. Kent Brown and Jeff in finance exceeded all expectations. HIGHLY RECOMMENDED!! Will be returning in the future ins. Kent Brown and Jeff in finance exceeded all expectations. HIGHLY RECOMMENDED!! Will be returning in the future More

My first impression of the service department is outstanding. Tyler was eager to help and very informative. Best customer service I have received in a while. Nice to see someone who appears to enjoy outstanding. Tyler was eager to help and very informative. Best customer service I have received in a while. Nice to see someone who appears to enjoy what they do. Thank you for a wonderful first experience with your service department. More

My wife took her 2014 Buick Regal to get a diagnostic test done because the engine light came on. We knew it had a misfire but wanted to ensure no other issues. They called to tell us that the diagnost test done because the engine light came on. We knew it had a misfire but wanted to ensure no other issues. They called to tell us that the diagnostic results showed the misfire, but also said the Turbo had to be replaced. $2479. We of course wanted a second opinion. Took it to Merritts Auto Repair in Georgetown, IN and they hooked it up, found the code for misfire, but nothing suggesting any issues with the Turbo. They even inspected it. After replacing the plugs, a coil boot and a coil it cost $349 and the car is running like it was brand new!! After telling several friends our experience it seemed to be a common response by them all, "I've never heard any good things about that place". After 3 phone calls (with no resolution or being provided the code they said came up for the turbo", my wife went up in person to "discuss" this with the shop. She was able to get her $83 refunded for the diagnostic check they did; however, I would not recommend this place to anyone in search of good, honest service. I do not recommend using these people to service your vehicle. More

service Kevin in the service department is the rudest person I have ever had the displeasure of having any business dealings with. He is very misleading in al Kevin in the service department is the rudest person I have ever had the displeasure of having any business dealings with. He is very misleading in all of his statements. Horrible experience, spare yourselves and never go there! More

Do not trust their repair shop. Dishonest people. I cannot trust them any more. These guys charge extra for inspection during oil change. For peace of mind, I oblige and do not us Dishonest people. I cannot trust them any more. These guys charge extra for inspection during oil change. For peace of mind, I oblige and do not use lube places and use the dealer shop. But it seems the money was for waste. Two weeks ago, I brought in Chevy Traverse for regular maintenance. As always, oil change was done with inspection and no problem according to the technicians and their report. My wife drove it to Sam's Club, just few blocks away for gas and noticed some drips. It just came from the shop and wasn't oily. We thought perhaps it's melted ice from the chilly night before and thought nothing of it. Few days later the engine overheats and stops on the freeway. We return the vehicle to these guys and some things don't add up. First, they say it's broken water pump and the overheating has broken the sealing of the engine and will need $2600 worth of job done. If that drip we noticed at the gas station was due to the leak they should've notified us. That's what inspect is for. It couldn't have just broken few blocks away after the service. And the whole story of water pump doesn't make sense either. If it really was the water pump, the radiator would've been drained quite fast and it wouldn't have lasted a week for it to overheat. It would've overheated with very first trip back home or to work afterwards. I complained that they should've noticed the leak during inspection and we should've been notified. We actually paid for that service. The guy named Juan says he'd give 10% discount. I felt their failure during inspection is more than worth 10%. That engine overheating could've been prevented. We agree to 50/50 split of the bill. The day that I tried to pick up the vehicle, suddenly the bill went up. They'd only honor 10% discount. I decided to take it to the court and waved 10% discount and paid full. I also got the print out of the maintenance history. Looks like they lied on the repair report. They stated that the engine leak was reported by me with statement when they are the one's that told me about the engine damage due to overheating. The report also states engine leaked oil which they never revealed to me and on the report, it says I told them. I will update this after the trial. Do not trust these guys. If you are going to have the oil service done, at the least, don't pay for the inspection service. And if the car breaks down after their service, take it to someone else. And if they offer compromise, get it in writing. More

New Service Manager I HAD a 2015 Buick Encore. When Bob was service manager, he listened to what I had to say. The "new" lady told me it would cost $100 to review to fi I HAD a 2015 Buick Encore. When Bob was service manager, he listened to what I had to say. The "new" lady told me it would cost $100 to review to find out what my problem was. My vehicle was under warranty and I had never been treated like I was unwanted or didn't know what I was talking about. When I told her I would not have the vehicle after I left their lot, she said she could have a salesman show me other vehicles on their lot. She didn't seem to understand...if I had to deal with her as the service manager, I would never own another GM product. I had now owned a 2018 Jeep Gran Cherokee Laredo 4X4 for over two months. So you can quick sending me the reminders, because I wouldn't recommend your lot to anyone even if they knew you had the perfect care for them. Vivian More

Avoid Took our truck in to get a couple of issues fixed before the GM bumper-to-bumper warranty ran out. They refused to cover anything under warranty and c Took our truck in to get a couple of issues fixed before the GM bumper-to-bumper warranty ran out. They refused to cover anything under warranty and charged high prices. Also took 2 days for a job that should have took a few hours. Avoid More