Coyle Chevrolet Buick GMC

Poor customer service When I dropped off the vehicle, no one approached me. I didn't know where to go. It was awkward just poking around to find out where to get service. When I dropped off the vehicle, no one approached me. I didn't know where to go. It was awkward just poking around to find out where to get service. Once I made it into the service area I was not greeted. I made sure to stand right in front of the desk in front of two service folks but I still wasn't greeted until both service employees were done with what they were currently doing. Again, what a bad customer service experience . I dropped off the vehicle for repairs in the early a.m. I didn't get an expected phone call all day so I called in at 4pm. I didn't get a response so I left a message and my phone number to be contacted. I received no call that day which meant I had to make arrangements to borrow a vehicle for work the next morning. Very poor customer experience. I did receive a call the next morning. I explained that I was waiting for a call the prior day to know that the dealership needed to keep my vehicle overnight and the employee replied "well, we were really busy". No apology or anything other than a covered excuse. I was upset about this. Then I was told the repairs would cost $650 for the services I chose to have done and approved. Later that afternoon, I received the phone call that let me know my vehicle was ready. I went in to pick up the vehicle and was charged $800. I was walking out and examining the charges and turned around and asked about them since I was quoted $650. The employee quietly performed several calculations on the calculator and finally let me know that after taxes, "that were not in the original quote", the total was about $700. He asked if I just wanted to apply that $100 to some other repairs that he told me the vehicle still needed. I explained that I would rather just have the refund for the overcharged amount and he processed a refund. What a terrible customer experience. As a side note, I'm in the market to find a new corvette and was a little shocked when they said to me "we want to give you a great deal and get you acquainted with our service department". They did not know that I had my Cadillac service performed and the bad experience I had. The one positive is that the vehicle has been fixed so far. This is the reason for the 2 stars vs 1 star in the review. Thanks for your time. More

You are an idiot if you do not ask for David McDaniel! Fantastic experience working with David McDaniel. He was extremely knowledgeable and very helpful in choosing the right vehicle. He got me into a Fantastic experience working with David McDaniel. He was extremely knowledgeable and very helpful in choosing the right vehicle. He got me into a brand new Acadia last week for an awesome payment. This is my second vehicle purchase at this dealership and there will certainly be a third. More

Superb Service and Experience! Thanks David! Thanks David McDaniel for going above and beyond in helping me purchase a vehicle in my time of need! The process was smooth and seamless and all the Thanks David McDaniel for going above and beyond in helping me purchase a vehicle in my time of need! The process was smooth and seamless and all the paperwork was ready for me by the time I had gotten off work! All the employees were very friendly. An excellent buying experience! I'd recommend David McDaniel and Coyle to anyone looking for a new/used vehicle, you won't be disappointed! :) Plus they have popcorn, haha!. More

Thanks David and Joel David McDaniel did an fantastic job! He was serious when he said "The best deals are made AT the dealership!" Made sure I understood how a lease works David McDaniel did an fantastic job! He was serious when he said "The best deals are made AT the dealership!" Made sure I understood how a lease works and got me top dollar for my trade! Thanks to the entire staff! Joel was my finance guy and also took extra time to ensure that I knew all the benefits I was getting and how to use them! Thanks Team! More

Top of most customer care I received a recall notice from Chevrolet. It advised me to call my dealer for a service appointment. I live about 26 miles from Coyle Chevrolet, so w I received a recall notice from Chevrolet. It advised me to call my dealer for a service appointment. I live about 26 miles from Coyle Chevrolet, so with my work schedule and other things to do, this would not be an easy task. I was in Clarksville on other business, Late in the day, I just happened to stop by to see, if I could get it done, or make an appointment to have the proper repair done. Well the service rep said, pull it in and we'll get it done in about a half hour, to 45 minutes. My wife and I went across the street and ate dinner. We came back in about 45 minutes, service was completed. I trust Coyle and their service department completely to do what they say they are going to do. For a big dealership, they seem to always have their customer service and convenience for their customers as their top priority. They are at the top of most....that's the reason I drive 26 miles (52 round trip) to do business with Coyle Chevrolet. Thanks Guys and Gals. More

Outstanding experience. Delt with a lot of pushy sales people in the past but my experience at Coyle was outstanding. David Mcdaniel was excellent to work with as well as eve Delt with a lot of pushy sales people in the past but my experience at Coyle was outstanding. David Mcdaniel was excellent to work with as well as every other person. I told them what I wanted and what I wanted to pay and they made it happen! I would recommend them to anybody. More

Great deal, no haggle pricing When I was looking for a new truck I shopped around at several local dealerships but wound up at Coyle because they had the best prices and gave me $1 When I was looking for a new truck I shopped around at several local dealerships but wound up at Coyle because they had the best prices and gave me $1000 more for my trade-in than any other dealership was offering. I got a new Silverado at an $8,300 discount. What more could you ask for! More

Tony was great Great experience! Found the Encore we wanted on line,( another dealership was not able to locate what we wanted)called to confirm it was available, dr Great experience! Found the Encore we wanted on line,( another dealership was not able to locate what we wanted)called to confirm it was available, drove down and purchased in less that 2 hours. Tony was courteous,efficent and made sure we were got everything we wanted. Everyone we had contact with was friendly and courteous. This dealership had a great selection of vehicles More

Colin Hawkins Very determine to get what I wanted. Colin had great salesmanship. The company as a whole made my trip worth wild. Danielle Hamilton recommends everyo Very determine to get what I wanted. Colin had great salesmanship. The company as a whole made my trip worth wild. Danielle Hamilton recommends everyone to go to coyle Chevrolet More

matt wells is the best EVER I went to he dealership to look around and possible purchase if the price was right. I've been to a few dealerships and felt pressured. Then my life c I went to he dealership to look around and possible purchase if the price was right. I've been to a few dealerships and felt pressured. Then my life changed. Iran into a gentleman named Matt Wells and immediately we hit it off. I remember telling him what I wanted and before I knew it we were in my dream car. Go see MATT Wells at Coyle Chevrolet or you will miss out on the best part of car buying More