Coyle Chevrolet Buick GMC

2016 Gmc Sierra Brian Klapheke and Jeff Friburger were GREAT! Very eager to help us as much as possible to get the perfect truck for me. Would recommend to anyone! Brian Klapheke and Jeff Friburger were GREAT! Very eager to help us as much as possible to get the perfect truck for me. Would recommend to anyone! More

Aggravated ***updated*** I purchased a used car over the phone and had it delivered to me. Steve and the dealership seemed to go above and beyond to accommodate ***updated*** I purchased a used car over the phone and had it delivered to me. Steve and the dealership seemed to go above and beyond to accommodate my needs and make the process as easy and convenient as possible, but at this point I feel like I’m drowning in incompetence. I do feel like I got a great deal, and I love the car. That being said, the attention to detail during my transaction was lacking and this whole ordeal has become a comedy of errors. When the driver arrived with the car there were a couple of issues that had to be addressed. First, there was a maintenance required light on, even though I specifically asked, and was assured, that no lights were on in the car. I called Steve and was told that when their service department serviced the car, they “couldn’t turn it off because they weren’t a Toyota dealer.” That’s obviously not accurate information. I opened the manual, and found how to turn the light off in roughly 15 seconds. Not a huge deal, but dishonest on 2 separate occasions, both when assuring me there were no lights, and saying only a Toyota dealership could fix it. Secondly, it had a tire pressure sensor warning light on. When I asked about this, I was assured that this light wasn’t on when it left the dealership (but we’ve already established that info was sketchy) and it was “probably just because it’s cold outside and it would probably go off when it warmed up.” Needless to say, I didn’t take this as gospel, and made sure to have them to agree to fix it before I signed the papers and notated it on the bill of sale. It turned out to be a bad tire sensor, and they had it fixed for me here locally within 24 hours by a friendly garage they had a relationship with. No big deal, the driver might have hit a pothole on the way down, or it could have been coincidence. But given the other light, I can’t really be sure. The next issue was putting gas in the car. When I was finishing up over the phone the evening before the car was delivered, Steve said he was running out to fill the car up and get things ready. I received a car with a little over 1/8 of a tank of gas. This car gets roughly 30mpg on the highway, and it was driven a little over 80 miles to me. That means it had 1/4ish of a tank when it left. Again, not a huge deal, but another little annoyance that took away from the overall experience. I said something to Steve about it, but didn’t take it any further. My address was entered wrong by the dealership and as of today (2/27) I’ve corrected it with them 3 times. My temp tag expires this weekend and my paperwork still hasn’t been received. They sent my registration to the wrong location state and then made up a story about it. Then they assured me it had been overnighted on Monday, and then today they said it didn’t do out until Tuesday. Now I’m about to have expired tags and they say there’s nothing they can to about it, and the receptionist even went so far as to tell me that “police don’t pull people over for expired tags.” Every time I call I’m given a different answer and assurance. They honestly don’t seem like they know what they’re doing. Overall, I was happy with the deal that I got. They seemed to be anxious to accommodated my needs, and delivered me a great car at a fantastic price. But everything that has followed has felt like death by a thousand paper cuts. I’m so frustrated with these people that I regret doing business with them. I can’t think of a single step throughout this ordeal where Coyle hasn’t made a mistake. At this point I wouldn’t purchase a soda from them. More

Horrible place This car lot is horrible. Bought a new GMC and the headliner was coming down. After the 5th attempt and not having my car for months I'm done. On the This car lot is horrible. Bought a new GMC and the headliner was coming down. After the 5th attempt and not having my car for months I'm done. On the 3rd attempt to fix it they told us they pulled the headliner off another car in the lot at an attempted to fix mine. So somebody else will probably get a crappy car. I still have there "courtesy car" that is supposed to be equal to my SUV, it's a Chevy Malibu. Horrible little car. Do not buy a car from here. More

Great Experience Very prompt, professional dealership. My car was detailed and ready when I arrived. Thanks for all your Help Mark White. I'll recommend you guys any Very prompt, professional dealership. My car was detailed and ready when I arrived. Thanks for all your Help Mark White. I'll recommend you guys any day. Rick W More

Had a good experience. Thank you Mark White! Was anxious about the process but Mark White talked to me and answered all my concerns. He took good care of me. Love my car! Was anxious about the process but Mark White talked to me and answered all my concerns. He took good care of me. Love my car! More

Travis very helpful Wow ........,great customer service..... I picked up my certified 2015 vett wensday 8/8 ......Travis picked us up at the airport and drove us to the d Wow ........,great customer service..... I picked up my certified 2015 vett wensday 8/8 ......Travis picked us up at the airport and drove us to the dealership. The car was ready to go., Travis and the sales team made the experience perfect..... Bob Hess Chagrin Falls,,Ohio More

Sales Our visit to Coyle Chevrolet was great! From the time we stepped out of our vehicle until we drove of the lot with our new vehicle. Katie Reiter was f Our visit to Coyle Chevrolet was great! From the time we stepped out of our vehicle until we drove of the lot with our new vehicle. Katie Reiter was fantastic! I am sorry to say I cannot remember the gentleman in the finance Dept. name. He was so helpful and explained everything . Would recommend this dealership to everyone. More

New Service Manager I HAD a 2015 Buick Encore. When Bob was service manager, he listened to what I had to say. The "new" lady told me it would cost $100 to review to fi I HAD a 2015 Buick Encore. When Bob was service manager, he listened to what I had to say. The "new" lady told me it would cost $100 to review to find out what my problem was. My vehicle was under warranty and I had never been treated like I was unwanted or didn't know what I was talking about. When I told her I would not have the vehicle after I left their lot, she said she could have a salesman show me other vehicles on their lot. She didn't seem to understand...if I had to deal with her as the service manager, I would never own another GM product. I had now owned a 2018 Jeep Gran Cherokee Laredo 4X4 for over two months. So you can quick sending me the reminders, because I wouldn't recommend your lot to anyone even if they knew you had the perfect care for them. Vivian More

WORST EXPERIENCE EVER! Do NOT believe anything you are told at this dealership! Drove 3 hours to look at a truck, told the salesman we wanted the vehicle but due to the time Do NOT believe anything you are told at this dealership! Drove 3 hours to look at a truck, told the salesman we wanted the vehicle but due to the time of day(closing) they didn't want any money down. Told us not to worry about it that they would keep the keys so no one else could look at it..Next day, through multiple phone calls and texts a purchase agreement was reached and agreed upon. We were then told the person we needed to finish the transaction was at lunch and we needed to WAIT on them to come back..while we were WAITING someone else sold the truck out from under us! And all we were told was "sorry" and that it was "policy" to sell to the person at the actual dealership! This is completely bull since we were told the vehicle was ours and not to worry about putting any money down! So do NOT believe anything this dealership tells you! They do not follow through. Their word means nothing! More

Avoid Took our truck in to get a couple of issues fixed before the GM bumper-to-bumper warranty ran out. They refused to cover anything under warranty and c Took our truck in to get a couple of issues fixed before the GM bumper-to-bumper warranty ran out. They refused to cover anything under warranty and charged high prices. Also took 2 days for a job that should have took a few hours. Avoid More