Cox Mazda - Service Center

MY CAR CAME IN FOR OVER HEATING AND SPENT 30 DAYS BEFORE TELLING ME IT WAS FIXED PICKED IT UP AND DIDNT MAKE IT 10 MILES AND OVER HEATED AGAIN. THEY HAVE NOW HAD MY CAR FOR 3 MORE WEEKS AND SAID THEY DONT K TELLING ME IT WAS FIXED PICKED IT UP AND DIDNT MAKE IT 10 MILES AND OVER HEATED AGAIN. THEY HAVE NOW HAD MY CAR FOR 3 MORE WEEKS AND SAID THEY DONT KNOW WHATS WRONG WITH IT. HAVE CALLED MAZDA AND THEY NOW HAVE A TICKET OPEN HOPE THEY CAN HELP ME GET MY CAR FIXED. CAR WAS NEVER FIXED THE 1ST TIME. Frank called me back. More

I can't say enough about this dealership. I had an amazing experience when I purchased it from Caroline and every time I come for service Chelsea and Rodney are top notch. Comfortable waiting I had an amazing experience when I purchased it from Caroline and every time I come for service Chelsea and Rodney are top notch. Comfortable waiting room everything is done as quickly as possible and you are treated with kindness and respect. What else could you ask for More

Purchased my Mazda elsewhere, unfortunately due to a lack of interest on the part of the Cox Mazda salesman that I dealt with then who is no longer with the company. But suffice it to say, I have had my veh of interest on the part of the Cox Mazda salesman that I dealt with then who is no longer with the company. But suffice it to say, I have had my vehicle serviced by Cox since its purchase and I can't say enough about the service. It's been long believed that a vehicle is best serviced at the selling dealer to get the best in service. But Cox Mazda has proved that to be false. Bobby the manager has been a hands on manager always going above and beyond to make my visit a pleasant one AND my service done right. And while my previous Service Advisor on at least 2 occasions was lacking in customer service and people skills, I must say, Travis Meeler is not. He is bar far the best service advisor ever. Out of a handful of visits to Cox Mazda Service, I had never had Travis until today, yet I knew of him because despite having my car handled by other advisors, he has always been the most reachable, the most approachable and the quickest to respond with answers to my questions or concerns. So I was extremely pleased to have Travis work with me today on an unexpected issue with my vehicle that would have rendered it undriveable, if not for Travis's assistance and the service of the mechanic who quickly worked on my vehicle and diagnosed the problem. Having little expectations I would be out before sundown, Travis was upfront and honest, giving me realistic expectations. Fortunately, my vehicle's issue was far less than what it could have been, and walaa! I was out of there in time to return to work. Clearly Travis is not just a great employee and Service Advisor, but a great co-worker, as is Chelsea, as Chelsea came to me when my car was finished, since Travis had stepped out for lunch, and gave me the rundown and closed me out so I wouldn't have to wait for his return. Teamwork of this magnitude where the customer is the one to benefit, is commendable and certainly will keep me coming back. Similarly, regardless of who my Service Advisor had been in the past, any calls made to which Travis responded, were handled and answered. Travis never made me feel like I was not his responsibility and I would have to wait on my Service Advisor. Happy to say I learned today I can request my Service Advisor, so going forward, I will be having Travis take care of my vehicle. Who can pass up, consistent honest, concise and friendly customer service? Thank you Travis for making my issue today, a relatively non-issue with minimal inconvenience. More

Stay away from this dealership! I had my car serviced last weekend. They failed to order the parts needed so while I was there I scheduled to come in again the following week. I woke up early this mornin last weekend. They failed to order the parts needed so while I was there I scheduled to come in again the following week. I woke up early this morning and drove thirty minutes to this dealership only to be told I'm not on the schedule. I spoke with the manager and he was rude, completely unapologetic and accepted no blame whatsoever. He said I could wait there the whole day and MAYBE they could fit me in. In fact, he blamed ME for not noticing I wasn't receiving reminder emails about my appointment! What a total FAIL. More

I purchased my Mazda from Cox in 2011 and have had all my service done there. I have to say that the Service Department is awesome. If ever a problem is encountered, they will do whatever it takes to make it service done there. I have to say that the Service Department is awesome. If ever a problem is encountered, they will do whatever it takes to make it right. They are very accommodating to the customer and attempt to incur as little inconvenience as possible. I have been extremely satisfied, not only with my Mazda, but also in my service-related dealings with Cox Mazda. More

substandard work with substandard supervision Beware!! If you pay for an oil change here, make sure you double check their work. They put a new sticker on my windshield and ignored the work. Th Beware!! If you pay for an oil change here, make sure you double check their work. They put a new sticker on my windshield and ignored the work. The worse part is that they WILL NOT admit their mistake and are adamant the work was done. More

Always Consistent I've been involved with many service centers over the last 50 years, and they are so professional and organized that it is always simple and non-painf I've been involved with many service centers over the last 50 years, and they are so professional and organized that it is always simple and non-painful. They don't waste my time, the waiting area is excellent, and I'm treated real well. Highly recommend them! More

Knowledgeable staff A pleasure to do business with. The technicians are top notch. Diagnosed my vehicle quickly and got me back on the road. Waiting area also comfy with A pleasure to do business with. The technicians are top notch. Diagnosed my vehicle quickly and got me back on the road. Waiting area also comfy with snacks for the kids. More

grease and oil change, etc they get the job done very quickly and efficiently I got right in there and out within an hour early in the morning. I like them. they get the job done very quickly and efficiently I got right in there and out within an hour early in the morning. I like them. More

Had to return car i took my car in for an oil change. i was called by the technician that a radiator flush was recommended. i agreed to the service. this morning, wh i took my car in for an oil change. i was called by the technician that a radiator flush was recommended. i agreed to the service. this morning, when i went into the garage, the garage floor was covered with antifreeze and the antifreeze reservoir was extremely low. i had to return the car, and i am still waiting for the matter to be resolved. More