Cox Mazda

Sales team wasted my time, lied to me, & even broke the law I have been a loyal Mazda owner for 16 years and currently own 3 Mazdas. When we were ready to trade in our 2013 CX-5 Grand Touring, we knew exactly w I have been a loyal Mazda owner for 16 years and currently own 3 Mazdas. When we were ready to trade in our 2013 CX-5 Grand Touring, we knew exactly what we wanted to get: a 2016 CX-5 in a very specific trim and options package. Our experience with COX Mazda started out fine, but quickly declined to the point that we ended up having to drive 5-hours (round trip) to a different Mazda dealer, just to buy the car we wanted. We went to COX Mazda on a Sunday and met with a sales rep. He was friendly, not pushy, and an overall nice guy. We told him we wanted to trade our current CX-5 for a new one, and said we were very specific in the configuration we wanted. They didn't have that exact configuration, so I thanked him for his time and went home. That night I looked online and found the exact CX-5 I wanted at another Mazda dealer. I emailed the listing (which included all the details and the VIN number) to the COX Mazda sales rep. He said they could get the car from the other dealer and we just needed to come in to have our trade appraised and put down a deposit. Tuesday night we took our car to be appraised. They gave us a great offer for our trade. They also put a pricing worksheet in front of us with a specific price for the car we wanted to buy. It seemed cheaper than I was expecting. I asked the sales manager multiple times, "This price is for the exact car that I sent you, correct?" He assured me that it was correct. He said I would need to put down a $500 deposit and took my credit card. Before I handed over my car, I said, "To confirm: this $500 deposit is for the car at the other dealer -- this specific/exact car, with this VIN number. And you have already spoken with the other dealer to make sure you can get it?" Again, the sales manager assured me that #1 it was for the car with that VIN, and #2 they had already contacted the other dealer to obtain the car. We signed the pricing worksheet and shook hands on the deal and the sales manager ran my credit card for $500. He provided me a receipt for the transaction but failed to list all of the required information about the terms of the deposit. The next day I got a call from the sales rep at COX Mazda. He said that they contacted the other dealer to arrange for delivery of the new car, but there had been a mistake with the listing and the specific car had "the wrong color interior" and so they would need to fine me another car and renegotiate pricing based on the specs of the new car. This threw up a red flag. I instantly contacted the other dealership and asked them to verify the interior color -- within minutes the sales rep at the other dealer sent me photos of the car's dash VIN and of the interior, which was the correct color. I then contacted Mazda corporate and had them decode the VIN, which they reported as having black interior. Next I contacted COX Mazda and explained they were mistaken, and the interior color was correct. They said they would call me back, and when they did, they said that the vehicle had additional options (the Tech Package) that were not in the price we negotiated, so they would need to renegotiate a new price... Clearly what happened is the sales manager did not properly review the listing for the vehicle, did not realize it had the Tech Package, and gave me a price that was too low. Once they realized their error, they attempted to redirect me to a new car (and renegotiate) by claiming the interior was the wrong color -- a flat out lie. Furthermore, I spoke with my attorney who informed me that the dealer broke Florida law by accepting a deposit on a vehicle without entering into a binding agreement, and that they were obligated to obtain the vehicle for me at the price they offered. I spoke with the senior sales manager who said he would refund my deposit, and claimed that the other dealer wouldn't sell them the car anymore. It seemed like they were trying to wash their hands of the problem so I reached out to Kelly Cox, one of the owners. Kelly returned my call Friday morning and I explained the whole story. He apologized for my experience and wasted time, and said he would get to the bottom of it and make things right. He said he would follow up with me before the end of the day but I did not get a callback or message. The next day we drove to the other dealer (2.5 hours away) to purchase the vehicle directly. It was a fast and easy process and the other dealer did a great job from start to finish. On Monday, Kelly Cox returned my call. He admitted that #1 his sales reps screwed up, #2 that they lied to me when they realized their screw up, and #3 that they "may have broken the law" when they accepted a $500 deposit without following the legal guidelines that mandate a binding agreement for a specific vehicle. He was very friendly and apologetic and said he wanted to "make it right" by me so they could earn my business in the future. After we got off the phone, I got an email with a $25 gift card to Outback Steakhouse. So in the end, I wasted dozens of hours of my time, put $500 cash on the line (it was eventually refunded), was flat-out lied to, and had to drive 5 hours round trip to another dealer. For my wasted time / frustration / inconvenience, COX Mazda sent me a $25 gift card to a restaurant that I don't even like. I suppose COX Mazda thinks dinner-for-one ($25 certainly won't cover dinner-for-two) somehow makes up for all of my wife's and my wasted time (and money). As a side note, anyone else who is asked for "a deposit" on a vehicle that is not in the dealer's possession, here's what Florida Law states: 2015 Florida Statutes: Title XXXIII, Chapter 501, Section 976 "Actionable, unfair, or deceptive acts or practices." It is an unfair or deceptive act or practice, actionable under the Florida Deceptive and Unfair Trade Practices Act, for a dealer to: (10) Require or accept a deposit from a prospective customer prior to entering into a binding contract for the purchase and sale of a vehicle unless the customer is given a written receipt that states how long the dealer will hold the vehicle from other sale and the amount of the deposit, and clearly and conspicuously states whether and upon what conditions the deposit is refundable or nonrefundable. (15) Increase the price of the vehicle after having accepted an order of purchase or a contract from a buyer, notwithstanding subsequent receipt of an official price change notification. [...] More

Ask for Tim Spence! I can't thank the guys I worked with, Tim Spence and Kyle Cox, enough! The car buying process can be stressful and intimidating, but Tim and Kyle were I can't thank the guys I worked with, Tim Spence and Kyle Cox, enough! The car buying process can be stressful and intimidating, but Tim and Kyle were very upfront and did everything they could to work with me on price and make it a very easy process. I was a typical buyer- looking to have everything and pay nothing for it. With all my own research, I can truly feel good about the deal I got. Thanks guys!!!!! More

Would Recommend Cox Mazda has a very professional and respectable staff. You can certainly tell the company values their customers and works hard to earn their busin Cox Mazda has a very professional and respectable staff. You can certainly tell the company values their customers and works hard to earn their business. More

Great Service I walked in after try other dealers and nothing when i drove up Mark Brown came with a smile ans said how can i help you with in two day of there hard I walked in after try other dealers and nothing when i drove up Mark Brown came with a smile ans said how can i help you with in two day of there hard work they got me the price/payments to where i wanted with no problem I love the service and attitude there give great dealer and people the made me fill like I was part of a family More

Update Review Demanded by Cox Mazda Dealer Rater will not let you remove post only edit them so here is my updated post demanded by Cox Mazda because they feel that extortion and limitin Dealer Rater will not let you remove post only edit them so here is my updated post demanded by Cox Mazda because they feel that extortion and limiting their customers freedom of speech is the right way to do business. If you choose to buy a car from Cox Mazda and absolutely nothing goes wrong during the process; you will find them to be a good dealership with helpful and courteous sales reps and will enjoy your car buying experience. DO NOT GO HERE! I purchased a 2015 CX-5 and within 14 hours it was making a strange noise under the hood. I immediately brought it back in where they were unable to locate the source and stated that they would need to keep the car overnight. I went back to the sales department explained the situation and asked if I could simply return the car; it was purchased on Sunday and it was 8:00am Monday so no paperwork had been processes. I was told only the manager could authorize that but he would not be in until 10:00. I come back at 10:30 and was told that the manager had not come in due to a doctor’s appointment and would call me after lunch; I was told to “just take the car and go”. Tired of being ran around I contacted corporate Mazda who was finally able to get me in contact with the manager. He was less than sympathetic and told me to just keep bringing in the car every time it made the noise. I was informed that I would be unable to return the car because the paperwork had already been submitted that morning despite my objection. True character can be seen in bad situation, and this dealership is the worst I have ever had the displeasure of dealing with. I would give this place zero stars if I could. Please learn from my mistake and GO SOMEWHERE ELSE! More

Best new car buying experience I have bought over 25 cars in my lifetime and the Cox Mazda experience was the best. Carl Carpenter the Internet Manager was the most professional c I have bought over 25 cars in my lifetime and the Cox Mazda experience was the best. Carl Carpenter the Internet Manager was the most professional car sales gentleman, he is a true car guy that has a passion for the brand, and it makes the buying process very exciting. I got a discount on a very limited 2015 miata 20th anniversary, which is very unusual for limited editions. The whole staff was great, the finance manager, and support staff. I highly recommend giving the Cox Mazda team a chance of quoting you on your next car, you will not regret. More

My Experience at Cox Mazda The Cox Mazda Dealership Family are Wonderful and Amazing People! They have Truly Earned the Title Best in the Industry. Warm and Compassionate, Goin The Cox Mazda Dealership Family are Wonderful and Amazing People! They have Truly Earned the Title Best in the Industry. Warm and Compassionate, Going Above and Beyond Service. I Wish Them A Lifetime of BLESSINGS. Give them the Opportunity to Serve You, You Won't Be Disappointed! More

Mike Moss is an excellent salesman, he was very understanding to my needs. He understood exactly what I needed, he tried his utmost best to keep me within the price range that I was looking for and understanding to my needs. He understood exactly what I needed, he tried his utmost best to keep me within the price range that I was looking for and succeded. He took a lot of time with me, even though I had a lot of questions and was not the easiest customer. I have since recommended others to him because of his great customer service abilities. More

I had decided on purchasing a new car, and my extensive research found the car that fit my needs, reasonably priced, good mileage and fun to drive, and equipped with a back-up camera - a Mazda 3. I went to research found the car that fit my needs, reasonably priced, good mileage and fun to drive, and equipped with a back-up camera - a Mazda 3. I went to the closest dealership, and was greeted by a young man who was quite knowledgeable about the car, but not about making a sale. He even consulted his sales manager for assistance, and came back to tell me that if they didn't have the car with my specs, he couldn't order it from Mazda! I then went to another dealer 50 miles away from home and had a better experience - until it came down to negotiating a price. There was no negotiating. MSRP or nothing. When I rejected that offer, they never made any attempt to contact me again (nor did the first dealer). I then went to Cox Mazda in Bradenton, not as close as the first dealer and not as far as the second. There I met salesman, Jerry Meeks (and later the Sales Manager, Frank Underwood) and was amazed at how knowledgeable, courteous, fair and flexible they both were! Jerry made every effort to search for the car with the specs I wanted and when it wasn't available from any other dealer, he was very accommodating and readily placed an order for it. Although there was a delay on Mazda's part in its delivery, Jerry kept me updated as to the status of the order and expedited things when it finally arrived. He was also very thorough in going over and explaining the different features in the car. This is my first experience with the Mazda car brand and dealing with Jerry Meeks and Frank Underwood has made it quite a pleasant one. I'm a very satisfied Cox Mazda customer. More

We shopped at the Naples Mazda dealer and the sales person didn't even know much about the car including simple things like what buttons were for and worse yet, didn't seem to care to find out. On our person didn't even know much about the car including simple things like what buttons were for and worse yet, didn't seem to care to find out. On our test drive, the salesperson got in the front seat at laid the seat way back as if he was going to take a nap - the experience didn't get any better and the Mazda dealer in Ft. Myers was just as lazy so we hit the road to buy a car at a dealership with energy without being pushy. WE FOUND IT!! Cox Mazda made the buying experience so perfect (energetic, knowledgable, helpful, knew their job and super great pricing) that we are going to be heading back, almost 2 hours from home to buy another car for another family member! Totally worth the drive! More