Cox Chevrolet Incorporated - Service Center

Lack Integrity I needed an oil change and decided to check out Cox Chevrolet since the reviews were okay and over the years I’ve sadly learned that several of the ot I needed an oil change and decided to check out Cox Chevrolet since the reviews were okay and over the years I’ve sadly learned that several of the other local Chevy dealers do not do honest business. How bad could an oil change be? Scheduling the appointment was easy and the girl on the phone was pleasant. There was an availability for that same afternoon, so that was super convenient. My advisor was very pleasant, but fairly new and still learning. She had to ask me to repeat my customer info since she wasn’t completely familiar with the system. She also needed help processing my customer service voucher. It wasn’t a problem since I wasn’t pressed for time, but if I had something else scheduled for after the visit I definitely could see where this could have been frustrating. It took 40 mins just to get me in the customer system and service order created. I moved to the customer lounge and then waited for an hour. My advisor came to see me and advise me that the technician found a few items that he recommended to be completed. The first was replacement of all wiper blades for approximately $100. The problem with this is I literally just had my blades replaced in December...6 months ago! It was also recommended I have a tire alignment completed due to the apparent wear pattern on my tires. The problem here is that less than two weeks ago I was in NY visiting my parents and my father, a retired GM tech who now has his own repair shop, mentioned how smooth my vehicle drove and praised the even tire pattern. He asked if I was regularly having my tires rotated since the pattern of wear was so evenly balanced. I told him every single time I get my oil changed I also have the tires rotated. He was very pleased and said he taught me well :) I didn’t have him complete the oil change in NY since I had the GM service voucher I needed to use. However, he did a thorough check of my vehicle to insure fluids were topped off and the vehicle was ready for the road trip back to Florida. The rest of my car checked out great, but I was very sad to have these two “recommendations” presented to me since I know they were not necessary. Unless the technician actually did something that caused the need for an alignment himself, these were dishonest evaluations. I contacted my dad, the retired GM tech, from Cox’s customer lounge and he told me to leave and never go back. He asked me to check the oil and fluids before I drove out of the parking lot to insure there wasn’t the possibility of dishonest intentional damages or neglect causing me to require additional services from them. I wasn’t comfortable doing that under the circumstances , so I drive home and checked. The oil level seems to be fine and it appears to be light in color, so I believe the oil change was probably performed. However my windshield washer fluid is now clear and it was filled with blue windshield washer fluid before my road trip to NY. Cox Chevrolet just filled it with water. I’m sad to have to report this is not a company I would ever feel comfortable doing business with again. My service advisor, Season, was very apologetic and seemed sincerely so. She talked with the technician to sort out the misunderstanding, but she was also understanding of my concerns and hesitation to ever return. Unfortunately I don’t feel her understanding of my concerns warrants the risk of a return to this dealership. Sadly this first visit shows a lack of honesty and integrity. More

Incompetent or a scam?? I was in town from Ohio for a few days and my A/C was not working. Took my car to Cox Chevrolet for service. They charged me $165 to tell me that I ne I was in town from Ohio for a few days and my A/C was not working. Took my car to Cox Chevrolet for service. They charged me $165 to tell me that I needed $1,100 worth of repairs and would have to bring my car back another day when the part came in. I declined the service. When I got back to Ohio and took it to our service facility with the paperwork from Cox, they could not find the so-called leak that needed repaired. They replaced the freon and recharged my A/C for less than what I had already paid Cox Chevrolet. A/C has been working perfectly ever since. More

Cannot even match black paint up Had some body work done The paint did not match When I said something about it got mad and cussed me out on the phone Had some body work done The paint did not match When I said something about it got mad and cussed me out on the phone More

Pleasure coming to Cox Chevrolet I have been doing business with Cox Chevrolet in Bradenton for over 12 years, which has been a pleasure to me all these years. Joel Curto is one of t I have been doing business with Cox Chevrolet in Bradenton for over 12 years, which has been a pleasure to me all these years. Joel Curto is one of the nicest people employed there. A fine and kind gentleman who I have great respect for. Joel is an asset to Cox Chevrolet and I always recommend him to my family and friends. Plus Matt French in service is very thorough and I am always happy with the treatment I receive from him when my car is being serviced. Thanks Cox Chevrolet and it is a pleasure doing business with you! More

Excellent service. Very professional service people. Matt wa Very professional staff. Great service. Your staff is very helpful. I had a dead battery on a Sunday and they were able to help me. I brought my vehic Very professional staff. Great service. Your staff is very helpful. I had a dead battery on a Sunday and they were able to help me. I brought my vehicle to the dealership and the salesman helped me fill out the package for the key. Matt the service guy was very nice and helpful..I wasn't able to pick up the vehicle until after hours and they were able to make my vehicle available More

Rental Car Service Needs to be more Customer Freindly When I returned a rented vehicle because my vehicle had to stay at the shop for 3 days, the lady who had to approve the vehicle on the return was unco When I returned a rented vehicle because my vehicle had to stay at the shop for 3 days, the lady who had to approve the vehicle on the return was uncooperative, ignored my questions and was generally rude to me. Not sure I will ever rent from them again. However, Matt French was as good as he always is and I highly recommend using him when you are in for service. He is always great to work with. More

Efficient They handle everything well. They took care of recall. Changed oil and filter. Gave car a multipoint inspection. Comfortable lounge and friendly che They handle everything well. They took care of recall. Changed oil and filter. Gave car a multipoint inspection. Comfortable lounge and friendly checkin. Would recommend. More

Dissatisfied Customer They sold us a piece of junk! Would never ever buy anything from Chevrolet again! They don’t value their customers at all. Crummy service! They sold us a piece of junk! Would never ever buy anything from Chevrolet again! They don’t value their customers at all. Crummy service! More

Always top notch Always do a great job and in a reasonable time . Whenever I call for an appointment, they always give me the time I prefer and the day Always do a great job and in a reasonable time . Whenever I call for an appointment, they always give me the time I prefer and the day More