Cox Chevrolet Incorporated - Service Center

Don't go here for service. They were rude when I got there, told me "your advisor is Len" and then walked off. Then he barked at me when I got out of my truck to walk in and find Len. How the xxxx am I there, told me "your advisor is Len" and then walked off. Then he barked at me when I got out of my truck to walk in and find Len. How the xxxx am I supposed to know your process if you don't tell me "stay in the truck and he will come to you." On top of that the prices were absolutely insane. Go to a normal mechanic and you will save yourself 60% or more. Quoted over $800 to replace a (yes ONE) brake caliper that was sticking. The part is $58 at local parts stores, but they are charging me over $300 for the part. I could swap it out myself in less than an hour, but I've got another almost $500 in labor. Come on .... This after another Chevy dealership just went through the entire braking system a week ago and I spent over $1,500 there to get the brakes right. The very next time I drive it the ABS light is on and the brakes are sticking. Waste of money. I will never own a Chevy again and will avoid Chevy dealers like the plague. More

We took our 2017 Chevy SS for an oil change on March 17 2021. We had an 11am appointment and after waiting 2 hours for the oil change to be completed, the following occurred. Avonne pulled our car o 2021. We had an 11am appointment and after waiting 2 hours for the oil change to be completed, the following occurred. Avonne pulled our car out of the service bay and proceeded to do hot laps around the parking lot at a high rate of speed. We happened to be outside to witness this and walked up and confronted Avonne and ask him, “Did you have fun?” He knew he was caught and replied, “Yes it’s a nice car.” We went in and asked for the Service Manager to let him know what I witnessed. Roberto said “ I’m sorry that it happened and he will be talked to”. After stewing about the incident all night we decided to call and speak to the General Manager of the dealership. This could not have gone worse. We were yelled at on the phone and talked down to by John. He said, “ We work on tight margins and there is nothing I can do for you.” “Is this is the first time you have came to the dealership.” This lead us to believe because we have not purchased the vehicle there, he did not owe us anything. We specifically went to a Chevrolet dealership to avoid any problems getting service. Stay away from Cox Chevrolet! All they care about is the bottom line! Not you, your car or respect of customer satisfaction. Management contact information More

Just drove in. Since I am so busy, I usually do not make an appointment to service my car at Cox. I just drive in, and they let me through. Been servicing my cars he Since I am so busy, I usually do not make an appointment to service my car at Cox. I just drive in, and they let me through. Been servicing my cars here since 2011. Great service. My advisor yesterday was Raymond Orin JR. I explained what I needed done and he got it done. Today, I had a question and called. He wasn't available at the moment, but he did call me back in about ten minuets. He answered all of my questions and I was happy with the service. Good Job! More

Poor workmanship and no attention to detail Let me start with I have over 40 years experience as a mechanic. I took my 2019 Silverado in for it’s second service, had to rent one of their vehicle Let me start with I have over 40 years experience as a mechanic. I took my 2019 Silverado in for it’s second service, had to rent one of their vehicles as it was going to be a long wait. Several hours later my truck was done. There was a piece of foam sticking out from the windshield which I has asked the service writer to have addresses and it was ignored and still hanging out on the dash. I tucked this piece down between the windshield and dash myself assuming that is where it went. 3 days later while driving in town traffic, my low tire pressure warning system began showing my left front tire was low, I did not feel any pull in the steering so believed I had time to find a service stating to check the air, minutes later I heard the tire begin to roar and knew it was flat, I immediately pulled over onto the shoulder of the road and discovered my left REAR was flat and now ruined, the service tech never reset my pressure sensor locations when the tires were rotated. I will accept blame for not pulling over the instant the warning system showed a low tire but had the sensors read properly I would not have believed it was the front tire. I contacted the Cox Chevrolet parts and service department on Friday morning and requested to bring the truck in to replace the tire. The parts man stated it looked like the tire appeared to be discontinued. A NEW TRUCK SOLD WITH DISCONTINUED TIRES!!! I was informed they would try to get a tire that day or maybe Saturday but most likely Monday. I called each day to check and as of Monday evening still no tire. I had to leave for south Florida where I work on Monday evening so I contacted a Jimmys tire in Clewiston on MONDAY EVENING AND HE HAD A NEW ONE TUESDAY MORNING! Why is it a small tire shop in nowhere backwater Clewiston, Florida can get a tire in one night that Cox Chevrolet can’t get over 4 days? Now I have my tire replaced but the pressure sensor system is still not reading the proper tire. To say I am disappointed in Cox Chevrolet parts and service is a huge understatement. Looks like I will be performing my own service from now on as Cox Chevrolet Service has shown too much incompetence in their workmanship? The sales people I dealt with were wonderful, stay away from their service! More

I had a great experience with Trent Carnegie and Joel curto they both are great sales men and I will be recommending them both for further service curto they both are great sales men and I will be recommending them both for further service More

Beware, way over charged, had to wait seven hours for a two hours repair! Charged $450 for labor for two rear brakes! Poor service! Beware two hours repair! Charged $450 for labor for two rear brakes! Poor service! Beware More

Excellent prompt courteous service Was notified of a recall on my 2019 Equinox by Cox Chevrolet, made an appointment and arrived at 2 for my appointment and was Curtiously directed to Was notified of a recall on my 2019 Equinox by Cox Chevrolet, made an appointment and arrived at 2 for my appointment and was Curtiously directed to Matt French who handled the situation in a very prompt courteous and helpful manner, told me I would be out within an hour I was out of there in 35 minutes, I am very pleased. I have purchased and leased 5 new vehicles from Cox Chevrolet and Matt has handled my service needs on many occasions along with the rest of the team. I am very well satisfied, thankyou More

Mr. MacDonald - A True Professional! Over the last 20+ years we have used Cox Chevrolet for the service of many of our GM vehicles. Mr. MacDonald is always accessible, informative and wo Over the last 20+ years we have used Cox Chevrolet for the service of many of our GM vehicles. Mr. MacDonald is always accessible, informative and works to earn and keep our business. He keeps us updated about our repairs, and even helped us with decisions regarding the purchase of a new Chevy a few years back from Cox Chevrolet. He has earned our business and is someone that makes a positive difference! Thank you for your A+ commitment to quality customer service. Doug Wagner More

I had a 9:00 appointment at 9:30 I was still waiting. I gave this rating because I had not been seen after 30 minutes. The general service manager stated we offered you coffee, however at least 10 other I gave this rating because I had not been seen after 30 minutes. The general service manager stated we offered you coffee, however at least 10 other people were served during that time. The manager told me that I had to wait because my assigned manager had another customer and that it was raining. More