Cox Chevrolet Incorporated - Service Center

Service Dept is Great! I always deal with Matt French. Service department is fast and courteous. I only have my vehicles serviced here. Always explains before performing I always deal with Matt French. Service department is fast and courteous. I only have my vehicles serviced here. Always explains before performing work. Like to multi point inspection. More

mechanical repair work to my newly purchased 04 corvette I purchased with trade in of a 2004 Corvette from Cox Mazda on 8/16/16. Test drive, salesmen David stunners, who was very professional. Car was just I purchased with trade in of a 2004 Corvette from Cox Mazda on 8/16/16. Test drive, salesmen David stunners, who was very professional. Car was just what I was looking. For. Upon leaving for home with new car I noticed fuel gauge had stopped working. I was told to take it across street to Cox chevy and let service look at it. Was determined a fuel level sensor in tank was bad and would cost me $1700.00. I complained by saying I didn't even get off the lot and it was working fine on test drive. Cox Mazda said since I didn't purchase the extended warranty I had to pay for repairs or come back over and purchase warranty and then they would fix car. I said I was coming back over to get my trade in back. Per cooling off period the service writer Eric wiehl told me to wait he wanted to check up the ladder to see what could be done as he didn't want me leaving a dissatisfied customer. He came back to me giving me a rental car to get home had my car fixed with no out of pocket expense. Because of Erick wiehl at Cox chevy service dept. I will come back to Cox for service and sales needs. Thank you Erick Wiehl ! More

Did not honor warranty contract Until today, I have been happy with Cox Chevy's sales and service departments. I purchased a six-year extended warranty when I purchased a 2010 Camaro Until today, I have been happy with Cox Chevy's sales and service departments. I purchased a six-year extended warranty when I purchased a 2010 Camaro in November 2013. In the past six months, the check engine light and air bag warning sensor indicated malfunction. Today, I sent my seventy-year old mother in to authorize a radiator flush and fill. She authorized just that. Two hours later, I was told that the passenger seat air bag sensor and another valve needed replaced but the warranty was only valid for 2 years or 24 thousand miles, and that I needed to have $2,000 worth of work done. I told the service manager to just do the radiator flush and fill and I would look at the warranty paper work and get back to him. An hour later, my mother picked up the car and I was charged $182 for flush and fill and $258 for "diagnostic charges". I came home and looked at the warranty contact, which stated "N/A" for both years and mileage and it covered all diagnostic charges as well as all sensors. I'm very disappointed that the service manager did not return my call and that I paid $1,800 for a worthless warranty contact. More

Totally disappointed Cox Chevrolet TOTALED our vehicle during a service appointment. Their way of 'making it right' was negotiating a fair insurance settlement and expect Cox Chevrolet TOTALED our vehicle during a service appointment. Their way of 'making it right' was negotiating a fair insurance settlement and expecting us to finance a vehicle through them. Managers did not have time to deal with us. It was insulting. Their reputation wasn't worth them not making money on a return customer, a loyal Chevy customer after they created a circumstance where we needed a "new"vehicle". More

Faulty Diagnosis of transmission Took my GMC to Cox with a faulty tranny, Cox did a diagnosis and said it needed a Transmission Control Module, four days later when I went to pick up Took my GMC to Cox with a faulty tranny, Cox did a diagnosis and said it needed a Transmission Control Module, four days later when I went to pick up the truck, the module had been changed and Cox Ser. informed me that the problem was not corrected. They were paid to diagnosis and repair, I then asked them to replace the old module, they said the old module had to be sent back as a core return. Cox suggested, investigating further, after $1200 and the incompetence shown by their service, who in their right mind would continue? I drove the vehicle back to Va. and a little old independent transmission mechanic, found and repaired the problem in a very short time, at a fraction of the cost paid to Cox. If that is the kind of service GM offers to their customers, I have been misled by their advertising, the least they could do is be responsible for their mistakes. More

Erik Wiehl offers outstanding customer service Cox Chevrolet/Mazda Service Advisor, Erik M. Wiehl, has delivered outstanding service to both me and my father, who passed away in 2012. My father wo Cox Chevrolet/Mazda Service Advisor, Erik M. Wiehl, has delivered outstanding service to both me and my father, who passed away in 2012. My father worked his entire career as a gauge engineer and designer of instrument panels in the Dayton, OH area and I have been raised in the "Chevy Family." You wouldn't believe the fact that Erik was there for both my dad and me during the hardest transition of both of our lives. Sparing all the details, God used Erik and Cox Chevrolet as a point of continuity and stability in an otherwise chaotic time. Erik looked out for my dad when he was at his weakest, and was one person as a member of a compassionate community who simply cared. Erik is more than a service guy, he is prudent, wise and cautious when it comes to decision making about auto acquisition and maintenance. He is very knowledgable and well researched in just about every area in which I inquire. Erik continually goes above and beyond the call of customer service without fail. And despite the long hours, he never complains and only expresses gratitude, humility and a smile. Erik Wiehl is a class act that I, the customer, and Cox Chevrolet are simply lucky to have. Above all, Erik is a dedicated family man who has his priorities in order--his kids and his wife. Thank you, Erik and Cox Chevrolet, for everything!! More

Tried to charge me double We had a rental car while our vehicle was getting fixed for one of the many issues it has had. The rental got a dent in the door of a parking lot whil We had a rental car while our vehicle was getting fixed for one of the many issues it has had. The rental got a dent in the door of a parking lot while we had it. The xxx Service Manager Roberto gave me a quote for $1400 to fix which I knew was way high. I said let me decide what I'm going to do and get back with you about going through my insurance. The next morning he had Philip call me and say he would charge the insurance company more if I went through them. I made sure to make Geico aware of this. The repair ended up costing $700 and I had to put a claim in since Roberto was a DB. I will never give GM another dime of my money and this is coming from someone who's grandfather retired from GM after 35 years. Do not give Roberto Alonso any business and he should be fired. A complaint has been filed with GM. More

Mark Jones Poor collision service...shoddy and sloppy work...$9000 in repairs and it looks like high school kids did it...I wouldn't get another thing repaired t Poor collision service...shoddy and sloppy work...$9000 in repairs and it looks like high school kids did it...I wouldn't get another thing repaired there...bad, bad, bad.. More

Difficult problem with surburban Recently I had a starting problem with my '99 Surburban. Cox spent a lot of time to finally fix the problem and were very fair regarding their charg Recently I had a starting problem with my '99 Surburban. Cox spent a lot of time to finally fix the problem and were very fair regarding their charges. I appeciate the work by Mr. Alonso and Mr. Hey. I would recomend Cox as a great Chevrolet dealer. More

Thanks Rick for getting my dead battery replaced so quickly on a late Saturday! You guys really helped me out today and it is so appreciated. quickly on a late Saturday! You guys really helped me out today and it is so appreciated. More