Cox Chevrolet Incorporated - Service Center

Do not go to the dealership. Their incompetent service department is a scam. Zero morals, zero integrity. They will lie straight to you and then try to charge you hundreds of dol Their incompetent service department is a scam. Zero morals, zero integrity. They will lie straight to you and then try to charge you hundreds of dollars for absolutely zero work. Not to mention forcing you to also pay rental fees when it was unnecessary for them to even keep your car. Find somewhere else to take your car or buy from- these people only care about making a buck and will scam people to do so! More

Avoid this dealership at all costs. Their service department is a scam. They will lie straight to your face and then charge you hundreds of dollars for absolutely nothing. Even when the Their service department is a scam. They will lie straight to your face and then charge you hundreds of dollars for absolutely nothing. Even when they knew the answer to begin with and that what they were charging you for is completely unnecessary! Avoid avoid avoid!! More

HORRIBLE SERVICE, HORRIBLE QUALITY REPAIRS, QUESTIONABLE ETHICS AND INTEGRITY, FAILURE TO MAKE GOOD ON FAULTY REPAIRS I ASKED THE SERVICE ADVISOR TO HAVE THE DEALERSHIP OWNER CONTACT ME. THE ADVISOR TOLD ETHICS AND INTEGRITY, FAILURE TO MAKE GOOD ON FAULTY REPAIRS I ASKED THE SERVICE ADVISOR TO HAVE THE DEALERSHIP OWNER CONTACT ME. THE ADVISOR TOLD ME THE EMPLOYEES ARE NOT ALLOWED TO TALK TO THE OWNER - THAT SHOULD TELL YOU EVERYTHING YOU NEED TO KNOW ABOUT THIS PLACE!!! Their reputation around town is horrible! I should have listened to all the people who told me to go elsewhere! RUN ! RUN ! RUN ! RUN ! More

Brought my car in for wipers stopped working. It was a recall issue. Had appt after an hour and half or so he came out trying to sell us brakes,tires,trans flush and we told him not at this time. It was a recall issue. Had appt after an hour and half or so he came out trying to sell us brakes,tires,trans flush and we told him not at this time. Bryan said ok we will get the car ready and bring it out. Well we sat there another hour or so then Bryan co es and says we don’t have the part it will be ordered so we can set up another appt. We told him call us when it comes in. My husband lost a days pay for this. Then Tues 6/18 I get a call from the CSI dept asking me how was my experience with my repairs. I said there were no repairs telling the girl the above. She was at a loss of words. She said ok I will check with Bryan. Well about 15 minutes later Bryan calls the part is in. We go in today 6/19 the part gets put on. We are glad for that but we felt the cold shoulder treatment from Bryan. Needless to say we will NEVER go back there. We should have been told way before 3 hours of wasted time they didn’t have that part. Very unprofessional service as far as I am concerned. I will never recommend this dealership to anyone.. More

Took my 2019 Cruze with 49,000 miles in for service because the traction stabilizer light came on and it started cutting out. Took it to a local service garage first that told me this should still be c because the traction stabilizer light came on and it started cutting out. Took it to a local service garage first that told me this should still be covered under the emissions warranty which is 8 years 80,000 miles. I did so and after putting it on a diagnostic machine they called me and said it was a PCV valve. I went online and researched the cost and on the PCV valve I found the cheapest was $75. and the most expensive was $219. They charged me $940.00 along with supposedly numerous other issues and to fix it it would cost $2700.00. Dummy me said fix it because I needed it back. After they supposedly said they fixed, 62 days later the same light came on and it started doing the same thing. Took it back and after putting it back on the diagnostic machine, don't you know they said they checked everything they did came back as good. In the same breath they said it was something different and that it would cost $650.00. Told them do not touch it, I am coming to get it. To compound matters, my daughter has a 2019 chevy equinox with less than 70,000 miles and don't you know that the transmission went and that would be $7,000.00 to $8,000.00 to replace. Of course that was not under warranty as well .I am getting it fixed on Tuesday by the service center I took it to originally. On Wednesday that piece of crap car will be up for sale and I will NEVER get another Chevy again as well as my daughter. Corporate America at its best again. More

The sales department was great. The service department is terrible. More than one time it has been an inconvenient experience. Have had others tell me that they have had a bad exper The service department is terrible. More than one time it has been an inconvenient experience. Have had others tell me that they have had a bad experience as well. More

Great service from Rodney Rogers! ! He took the time to listen and was professional, keeping me informed about my visit!! Truly someone who cares about the customer and a real asset fo ! He took the time to listen and was professional, keeping me informed about my visit!! Truly someone who cares about the customer and a real asset for Cox Chevrolet!! Thanks again Rodney!! More

We had to have our new RV towed here after it broke down on our 1st trip, 20 miles from home. The care and concern and communication by Rodney was outstanding and I will not hesitate to use them again in th on our 1st trip, 20 miles from home. The care and concern and communication by Rodney was outstanding and I will not hesitate to use them again in the future. Everything a dealership and staff should be. Bonnie and Jim Russell More

Took my truck in and Roberto was very helpful and fixed it in a timely manner now I’m not STRUGGLING anymore. it in a timely manner now I’m not STRUGGLING anymore. More

Roberto Alonso makes this dealership my go to place for my Silverado and the reason for a 5 top rating. Roberto is always courteous and correct taking care on my vehicle. He is a big asset to Cox. Aniba my Silverado and the reason for a 5 top rating. Roberto is always courteous and correct taking care on my vehicle. He is a big asset to Cox. Anibal Roges 917-658-7395 More