Cox Chevrolet Incorporated

Poor workmanship and no attention to detail Let me start with I have over 40 years experience as a mechanic. I took my 2019 Silverado in for it’s second service, had to rent one of their vehicle Let me start with I have over 40 years experience as a mechanic. I took my 2019 Silverado in for it’s second service, had to rent one of their vehicles as it was going to be a long wait. Several hours later my truck was done. There was a piece of foam sticking out from the windshield which I has asked the service writer to have addresses and it was ignored and still hanging out on the dash. I tucked this piece down between the windshield and dash myself assuming that is where it went. 3 days later while driving in town traffic, my low tire pressure warning system began showing my left front tire was low, I did not feel any pull in the steering so believed I had time to find a service stating to check the air, minutes later I heard the tire begin to roar and knew it was flat, I immediately pulled over onto the shoulder of the road and discovered my left REAR was flat and now ruined, the service tech never reset my pressure sensor locations when the tires were rotated. I will accept blame for not pulling over the instant the warning system showed a low tire but had the sensors read properly I would not have believed it was the front tire. I contacted the Cox Chevrolet parts and service department on Friday morning and requested to bring the truck in to replace the tire. The parts man stated it looked like the tire appeared to be discontinued. A NEW TRUCK SOLD WITH DISCONTINUED TIRES!!! I was informed they would try to get a tire that day or maybe Saturday but most likely Monday. I called each day to check and as of Monday evening still no tire. I had to leave for south Florida where I work on Monday evening so I contacted a Jimmys tire in Clewiston on MONDAY EVENING AND HE HAD A NEW ONE TUESDAY MORNING! Why is it a small tire shop in nowhere backwater Clewiston, Florida can get a tire in one night that Cox Chevrolet can’t get over 4 days? Now I have my tire replaced but the pressure sensor system is still not reading the proper tire. To say I am disappointed in Cox Chevrolet parts and service is a huge understatement. Looks like I will be performing my own service from now on as Cox Chevrolet Service has shown too much incompetence in their workmanship? The sales people I dealt with were wonderful, stay away from their service! More

I had a great experience with Trent Carnegie and Joel curto they both are great sales men and I will be recommending them both for further service curto they both are great sales men and I will be recommending them both for further service More

Beware, way over charged, had to wait seven hours for a two hours repair! Charged $450 for labor for two rear brakes! Poor service! Beware two hours repair! Charged $450 for labor for two rear brakes! Poor service! Beware More

Did sales transaction thru internet and over phone, with internet sale manager Latravis. Whom was exceptionally helpful, patience, and went over and above, to meet our needs to purchase a new 2020 3500 High internet sale manager Latravis. Whom was exceptionally helpful, patience, and went over and above, to meet our needs to purchase a new 2020 3500 High Country Dually. When we agreed upon a price, we were then transferred to Neal in finance department, that's when things started to go south. The price of vehicle had raised from what we had agreed upon with sales department.. My interest rate for in house financing was insulting, considering my EXELLENT credit rating. I could get a lot cheaper rate at my credit union. Was told I could just refinance with my bank in 3 months. To get cheaper rate. Neal didn't even want me to put down any money. That way if we refinanced in a few months we could use a down payment at our bank. The way it seems to me is, he wanted to make as much off financing from me as he could. I was so disgusted at this point I was ready to cancel the deal. He then agreed to the original deal. If it hadn't been for all the time and effort that Latravis had put forth to make this happen I WOULD have walked away. Latravis even delivered the truck to me over 200 miles away, Himself. That is what I call customer service. More

I have Never experienced such a stress free experience when buying a car like I did when I came to Cox. Stephanie D. & Juan P. Were professional and treated me with the upmost level of respect. Not one t when buying a car like I did when I came to Cox. Stephanie D. & Juan P. Were professional and treated me with the upmost level of respect. Not one time did I feel pressure. I was asked what my intrested was and I walked out the door with my dream SUV. Thank you Stephanie & Juan so much. More

Excellent prompt courteous service Was notified of a recall on my 2019 Equinox by Cox Chevrolet, made an appointment and arrived at 2 for my appointment and was Curtiously directed to Was notified of a recall on my 2019 Equinox by Cox Chevrolet, made an appointment and arrived at 2 for my appointment and was Curtiously directed to Matt French who handled the situation in a very prompt courteous and helpful manner, told me I would be out within an hour I was out of there in 35 minutes, I am very pleased. I have purchased and leased 5 new vehicles from Cox Chevrolet and Matt has handled my service needs on many occasions along with the rest of the team. I am very well satisfied, thankyou More

Mr. MacDonald - A True Professional! Over the last 20+ years we have used Cox Chevrolet for the service of many of our GM vehicles. Mr. MacDonald is always accessible, informative and wo Over the last 20+ years we have used Cox Chevrolet for the service of many of our GM vehicles. Mr. MacDonald is always accessible, informative and works to earn and keep our business. He keeps us updated about our repairs, and even helped us with decisions regarding the purchase of a new Chevy a few years back from Cox Chevrolet. He has earned our business and is someone that makes a positive difference! Thank you for your A+ commitment to quality customer service. Doug Wagner More

Fifth vehicle purchase from Cox Chevrolet They do it right! Trent was awesome he made the car buying process "FUN" not something to dread. He was communicative, proactive and concerned and responsive to my need Trent was awesome he made the car buying process "FUN" not something to dread. He was communicative, proactive and concerned and responsive to my needs as the customer. 5 STAR SERVICE More

Not please with the answers We purchased a used car We are from Illinois ,th car will stay in Florida we needed to transfer the plates,Cox said they did NOT DO THAT,we should We purchased a used car We are from Illinois ,th car will stay in Florida we needed to transfer the plates,Cox said they did NOT DO THAT,we should get all new plates,But we would get a packet in mail ,we said we are going home Need it now they said no we mail it?? As we are rerouting our mail back it will forward it to Florida then Florida will send it back to Illinois,meanwhile we have plates good until Dec 10;2019 I have call and called no one will call us back. We went down and said we wanted our old plates ,GuessWHAT WE GOT ON OHIO PLATE, DO NOT DEAL WITH THESE PEOPLE ,NOONE KNOWS WHAT THEY ARE DOING HERE More

I had a 9:00 appointment at 9:30 I was still waiting. I gave this rating because I had not been seen after 30 minutes. The general service manager stated we offered you coffee, however at least 10 other I gave this rating because I had not been seen after 30 minutes. The general service manager stated we offered you coffee, however at least 10 other people were served during that time. The manager told me that I had to wait because my assigned manager had another customer and that it was raining. More