Cox Chevrolet Incorporated

Just left Cox went in for oil change and slow leak in rear tire. 2and1\2 hrs later was charged 51.00 go plug a tire. It always takes over 2 hrs for oil change. The people there are rude and unfriendly. H rear tire. 2and1\2 hrs later was charged 51.00 go plug a tire. It always takes over 2 hrs for oil change. The people there are rude and unfriendly. Have been going to Cox for several yrs but I am going to change because their service keeps getting worse. More

I arrived at scheduled time, Dave my service associate was polite and Informative however, he had told me two hours for a tire rotation, alignment, and basic inspection. After the third hour, car was fina was polite and Informative however, he had told me two hours for a tire rotation, alignment, and basic inspection. After the third hour, car was finally done. Cox was to bill a 3rd party for the service however they were difficult to convince as to how to go about doing so. In the end I ended up having to pay the bill myself as they couldn't accomplish the billing task. After leaving I realized they had not given me any documentation as to the work that was completed. I especially wanted the inspection report but did not receive one. I'm skeptical the work I requested was actually done to my vehicle. Not the best dealer experience I've had and will find another dealership service center for my future needs. More

Terrible service department, they charged me $415 to fix something, misdiagnosed the problem and I had to go back, then charged me another $176 to fix the same problem they fail to fix the first time. Do n something, misdiagnosed the problem and I had to go back, then charged me another $176 to fix the same problem they fail to fix the first time. Do not recommend at all. More

You should stay away from this dealership. I would write one of those funny bad reviews, but this was too serious for that. If I had any money or time to spend I’d get second opinions and/or get a lawyer. T one of those funny bad reviews, but this was too serious for that. If I had any money or time to spend I’d get second opinions and/or get a lawyer. The other bad reviews for Cox dealerships are well deserved. The service department incompetence is almost unparalleled. I am at the end of a two week ordeal that was so bad that I actually bought a car sight unseen from CARMAX from my phone while waiting on a salesmen to come back with another run of bad pricing while trying to push me into a car I had zero interest in. Long story short, I had to constantly call or go in person to get any info. Zero upfront communication on pricing. At this point the only thing that helped ease the burden was that they reduced the diagnostic to 200.00 plus tax…needless to say, no repairs to be done by these guys. If this was the last dealership on the planet, I’d walk before buying or servicing a vehicle here. More

Don't go here for service. They were rude when I got there, told me "your advisor is Len" and then walked off. Then he barked at me when I got out of my truck to walk in and find Len. How the xxxx am I there, told me "your advisor is Len" and then walked off. Then he barked at me when I got out of my truck to walk in and find Len. How the xxxx am I supposed to know your process if you don't tell me "stay in the truck and he will come to you." On top of that the prices were absolutely insane. Go to a normal mechanic and you will save yourself 60% or more. Quoted over $800 to replace a (yes ONE) brake caliper that was sticking. The part is $58 at local parts stores, but they are charging me over $300 for the part. I could swap it out myself in less than an hour, but I've got another almost $500 in labor. Come on .... This after another Chevy dealership just went through the entire braking system a week ago and I spent over $1,500 there to get the brakes right. The very next time I drive it the ABS light is on and the brakes are sticking. Waste of money. I will never own a Chevy again and will avoid Chevy dealers like the plague. More

Tried to buy 2021 Tahoe VIN: 1GNSKNKT8MR382102 Stock ID: 1U382102 that they have available for sale on there website for Cox Discounted Price $62,659 however they will NOT HONOR THERE LISTED PRICE that sta 1U382102 that they have available for sale on there website for Cox Discounted Price $62,659 however they will NOT HONOR THERE LISTED PRICE that states Cox Net Price with Dealer Fees $62,659 they gave me FAKE Cox Florida fee of $1995 =DEALER MARKUP -bogus Gov fee of $399 -Doc fee of $799 total xx FAKE FEES THAT ONLY A CROOKED DEALERSHIP WOULD CHARGE + NO DISCOUNT AT ALL - I WAS READY TO BUY BUT THEY CHOOSE THAT THEY DO NOT WANNA MAKE SOME MONEY THEY WANT "ALL" THE MONEY SO BEWARE Total Options $6,035 Total Vehicle and Options $63,335 Destination Charge $1,695 MSRP - Total Vehicle Price $65,030 Cox Discounted Price $62,659 Net Price with Dealer Fees $62,659 More

We took our 2017 Chevy SS for an oil change on March 17 2021. We had an 11am appointment and after waiting 2 hours for the oil change to be completed, the following occurred. Avonne pulled our car o 2021. We had an 11am appointment and after waiting 2 hours for the oil change to be completed, the following occurred. Avonne pulled our car out of the service bay and proceeded to do hot laps around the parking lot at a high rate of speed. We happened to be outside to witness this and walked up and confronted Avonne and ask him, “Did you have fun?” He knew he was caught and replied, “Yes it’s a nice car.” We went in and asked for the Service Manager to let him know what I witnessed. Roberto said “ I’m sorry that it happened and he will be talked to”. After stewing about the incident all night we decided to call and speak to the General Manager of the dealership. This could not have gone worse. We were yelled at on the phone and talked down to by John. He said, “ We work on tight margins and there is nothing I can do for you.” “Is this is the first time you have came to the dealership.” This lead us to believe because we have not purchased the vehicle there, he did not owe us anything. We specifically went to a Chevrolet dealership to avoid any problems getting service. Stay away from Cox Chevrolet! All they care about is the bottom line! Not you, your car or respect of customer satisfaction. Management contact information More