Cox Chevrolet Incorporated

Dude, where’s my car? 12/22/2022 (Friday) 07:00: Checked car in for 07:00 service appointment for A/C failure. 09:30: No update on car status. Walked around service 12/22/2022 (Friday) 07:00: Checked car in for 07:00 service appointment for A/C failure. 09:30: No update on car status. Walked around service lot and found car parked. Asked “Service Consultant” what is going on with my car? His reply was waiting on the “A/C Specialist” to become available to look at car. 11:00: Diagnostics determined that there was an A/C line failure. And even though it was covered by the warranty, they would have to have an off premise consultant approve the repairs. And earliest availability for off premise consultant was 12/27/2022 (Monday). Hmmm…if repairs are covered by my warranty why do they need off-site approval? 01/05/2023 (Thursday) 11:30: Called and left “Service Consultant” several messages. 14:08: Finally was in contact with “Service Consultant”, and was informed that the Chevrolet Certified Service Experts initial attempt to repair A/C failure was not successful. And at the moment the car was being repaired and hoping repairs would be complete at end of business that day. Great! Been two weeks, and was never updated with repair issues encountered. 01/05/2023: End of business…No update from “Service Consultant” 01/06/2023 (Friday) No update from “Service Consultant” 01/07/2023 (Saturday) 12:17: Attempted to contact “Service Consultant” left a message. 12:22: “Service Consultant” returned my call and stated that he found my language in my message was offensive, and “he would call me when my car is ready”. And that he would play my message for the owners to hear (Boo Hoo). 12:30: Called “Service Consultant” and left a message asking for him to arrange for a rental car which is covered by warranty. Still waiting for information about my rental. Review: 1- Why does a dealership need outside approval for repairs that are covered by warranty. 2- Why wasn’t customer (me) contacted when service provider (COX) was not able to effect repairs as promised. 3- Why did customer (me) have to call to get an update, and assigned “Service Consultant” not reach out to update. 4- Why did customer (me) have to contact the service provider (COX) for an update on 01/07 (Saturday). When “Service Consultant” stated that he “was hoping” repairs would be completed by end of business 01/05 (Thursday). 5- If “Service Consultant” found my language offensive, then he should of request that my car service be assigned to a different More Competent “Service Consultant”. 6- COX Cheverlet needs to hire more “Service Consultants” or update “Service Consultant” training to include Customer updates with progress / setbacks of ongoing repairs. More

had my camaro in for a transmission problem (51000) miles, Needed a torque converter. Charged $2900 +. Parts totaled $1133.00, checked gm part prices, charged $585.00 more than msrp. miles, Needed a torque converter. Charged $2900 +. Parts totaled $1133.00, checked gm part prices, charged $585.00 more than msrp. More

I am very disappointed with Cox Chevy. I bought my car from them about 7 months ago. Within the 1st month the tint on my window melted. I was told several times it was under warranty. I bought my car from them about 7 months ago. Within the 1st month the tint on my window melted. I was told several times it was under warranty. I called several time to make an appointment to have it fixed only to be told the tint company wasn't available for a few months. 6 months later, I finally got an appointment. I took the morning off of work to have this done. . When I arrived I was told this was not under warranty and I would have to pay them. I was mislead and put off from the beginning. I will never have my vehicle serviced at Cox Chevy again. Cox Chevy you lost a faithful customer. I hope you don't treat all women in this manner. But by reading the reviews, I'm being to think so. More

Cox Chevrolet in Bradenton, Florida lied to me to make a buck. Avoid this dealership at all cost. They are crooked and demeaning, and should be ashamed of the way they do business. Save yourself the trouble buck. Avoid this dealership at all cost. They are crooked and demeaning, and should be ashamed of the way they do business. Save yourself the trouble and do your business somewhere else. More

Thank you Trent and Cox Chevrolet. After months of horrible warranty customer service at Ford. Called Cox Chevrolet and had the absolute pleasure to work with Trent great sakes represe After months of horrible warranty customer service at Ford. Called Cox Chevrolet and had the absolute pleasure to work with Trent great sakes representative very polite professional understanding. Left today with my first brand new Car thank you More

Don't see Wes Wilson on Employee List. Got his info from my Barber. Made a brief Phone Call to introduce and explanation of need. When we arrived, he was waiting and had vehicles ready to Got his info from my Barber. Made a brief Phone Call to introduce and explanation of need. When we arrived, he was waiting and had vehicles ready to Test Drive. Process was pretty Simple. Damiean in Finance provided thorough Explanation of Warranty Offerings. Didn't try to over sell. Nothing against him, but wish this process was done on the front vs the end. Other than that, All Good. - Will be Back More

The worst customer service i have ever experienced. The sales person was disrespectful and completely rude..absolutely did know what he was talking about and didn't know the facts..he told us we were 1 The sales person was disrespectful and completely rude..absolutely did know what he was talking about and didn't know the facts..he told us we were 1st time buyers which isn't true cause we purchased vehicles from ferman chevy in Brandon on numerous occasions..I tried to show him proof and he didn't wanna listen and told me I was a liar and his financial officer was right.. we will be going back to ferman to buy... I don't recommend them... More

Wish I'd read more reviews before I bought there, definitely would never recommend them to anyone, even an enemy. Certified pre owned vehicle we bought from them barely made it home and we're out ov definitely would never recommend them to anyone, even an enemy. Certified pre owned vehicle we bought from them barely made it home and we're out over $6000 in repairs since we bought it 5 weeks ago. Matter of fact it's in the shop again today. What bothers us most is our mechanic says there's absolutely no way they didn't know about these issues and went so far as to say they believe that they cleared codes to reset the service engine light. Stay away from this place.... More

What part of "I need my horn replaced" didn't they understand? I made an appointment to have my horn replaced. It's a dual horn, and one of the two went out. When I get there, they tell me they have t understand? I made an appointment to have my horn replaced. It's a dual horn, and one of the two went out. When I get there, they tell me they have to diagnose my vehicle... I just need my horn replaced. After a $192 diagnostic fee, guess what... my horn needs replaced! An hour and half later and $350 for a $20 horn, they want an "Excellent" rating for their survey... LOL! More

What a joke. 2 different people helping me with 2 different prices for the same car went in 3 times looking to see the car but was never to be seen. I think they list cars they don’t have. The lot different prices for the same car went in 3 times looking to see the car but was never to be seen. I think they list cars they don’t have. The lot is virtually empty. This dealer waisted my time and have shady business practices. Bought a car from a more reputable dealer. Will never waist my time here again. The “leadership “ here is deceptive and insulting. More