Cox Chevrolet Incorporated

OUTSTANDING!!! CUSTOMER SERVICE!!! Kudo's and a thank you to Cox Chevrolet in Bradenton, Florida. I cannot say enough to thank Mr. Joe MacDonald, Parts and Service Director, and Mr. Kudo's and a thank you to Cox Chevrolet in Bradenton, Florida. I cannot say enough to thank Mr. Joe MacDonald, Parts and Service Director, and Mr. Roberto Alonso, Service Manager. I went to Cox Chevrolet after having my transmission replaced at a Service Station. The Service Station where I had my transmission replaced was near-by to where the vehicle broke down and was certified and referred to me by AAA. Before beginning work to replace the transmission I inquired at this Service Station if this work and replacement transmission would still be under a warranty. The Service Station said "No" and thus with no other options, and in "Good Faith" that this was not covered under a warranty, I had them replace the transmission with a new transmission from the chevy dealership. After completing the work at the service station, I paid them and then drove to a chevy dealership to inquire about the warranty on the damaged transmission. The chevy dealership found that the damaged transmission was still under warranty. Extremely frustrated and angry, I returned to the service station and then to Cox Chevrolet. I spent time with Mr. Alonso discussing the details of what happened to my vehicle. I requested from Mr. Roberto Alonso and Cox Chevrolet a refund of what I just paid to replace my transmission - which was still under warranty. Mr. Alonso listened intently and assured me that he would make every effort to go through the proper channels to get a refund to me. Approximately 2 weeks after I submitted my requests I had received my refund. Once again, I want to thank Mr. MacDonald and Mr. Alonso. I personally want to thank Mr. Roberto Alonso for his time and effort in this very important matter for me. It is greatly appreciated and will not be forgotten. He was outstanding in representing General Motors and Cox Chevrolet. His professionalism and the integrity shown by General Motors and Mr. Joe MacDonald of Cox Chevrolet regarding the warranty and refund, as I said before, will not be forgotten. In the future I plan on purchasing another Chevrolet as a direct result of how this situation was handled by Cox Chevrolet and the outstanding service I received from Mr. Roberto Alonso. More

Good experience Leasing a new car was fast and easy with excellent service, Dealership was clean and customer friendly with each employee you had to work with. Fastes Leasing a new car was fast and easy with excellent service, Dealership was clean and customer friendly with each employee you had to work with. Fastest time I ever got thru all the paperwork More

A ++++ Service I went into Cox Chevrolet on February 3rd to purchase a new car and I am so glad that I did. I was so lucky to have had LaTravis Washington as my s I went into Cox Chevrolet on February 3rd to purchase a new car and I am so glad that I did. I was so lucky to have had LaTravis Washington as my salesman. He was truly such a great help and went above and beyond to meet my expectations on what I was looking for in a vehicle. I cannot express how grateful I am for his help and patience with me while finding the perfect car. More

Feel Like a Family Member I purchased my new Corvette C7 Torch Red roadster on April 19, 2015 from the Cox family in Bradenton, Florida. From walking the showroom and admiring I purchased my new Corvette C7 Torch Red roadster on April 19, 2015 from the Cox family in Bradenton, Florida. From walking the showroom and admiring the car until the next morning at acquisition, the sales personnel at Cox exuded a calm honest manner with me. Helping me to experience the ultimate satisfaction of my purchase decision. I had informed the sales representative, Eduardo Palacios, the evening prior that one condition of sale was "the ability for me to enter and exit the car in an easy manner, and that I could actually enjoy driving the car." When Eduardo insisted that I allow him to have the car extracted from the sales floor and allow me to drive the car, I balked and told him that would not be necessary, I was ready to complete the transaction. Eduardo told me that unless I drove the car and found these conditions to be satisfactory, he would not complete the sale. Eduardo insisted that I drive, but I became the passenger for the drive to the fueling facility. After filling the tank, he left me no choice but to drive, since he advised that he would walk back to the dealer or something similar. The remainder is history. The reason for this rating of the dealer would not be complete without my accolades for Matthew French, my service advisor and the Cox Family Service Manager, Roberto Alonzo. I could utilize a service location twelve miles closer to my home; however, again these two individuals have maintained my family membership at Cox Chevrolet. I have endured a few highly unusual incidents with the beautiful motor vehicle and The Cox team has worked diligently to save me literally thousands of dollars on replacement items, parts failing for no apparent reason and the Chevrolet Division determining that the failed components were not a factory defect and not covered under the warranty. My service team ensured that I would not be liable for the replacement expense, challenging the builder of the car in my favor. Thank you Matt and Roberto and the Cox Family. More

5 stars Joel at Cox Chevrolet was kind, accommodating and attentive. This was our second car purchase with them and it was nothing short of easy and professio Joel at Cox Chevrolet was kind, accommodating and attentive. This was our second car purchase with them and it was nothing short of easy and professional! More

Exceptional Service I have been a Cox Chevrolet customer for years. All our vehicles have always been purchased and serviced there. They have always gone over and above. I have been a Cox Chevrolet customer for years. All our vehicles have always been purchased and serviced there. They have always gone over and above. Thanks cox chevrolet!!! More

Awesome and Amazing Experience Roberto Alonzo is completely amazing. He goes above and beyond for me when every I need anything. He is the greatest asset to Cox Chevrolet hands down Roberto Alonzo is completely amazing. He goes above and beyond for me when every I need anything. He is the greatest asset to Cox Chevrolet hands down. I WILL NOT take my vehicle anywhere else including getting it washed and cleaned up. I trust Roberto with everything about my vehicle. He is just awesome. Love him and everything he stands for at Cox Chevrolet. More

Very happy I chose Mazda to purchase a car for my daughter. Juli at the Mazda service department has been a dream to work with. She is very knowledgeable of her product and has the car in and out of her departm Juli at the Mazda service department has been a dream to work with. She is very knowledgeable of her product and has the car in and out of her department very quickly. More

Bought new Sonic When I arrived I was greeted but not attacked by a salesman. Finian was asking me what I was looking for and how he could help. Not knowing exactly wh When I arrived I was greeted but not attacked by a salesman. Finian was asking me what I was looking for and how he could help. Not knowing exactly what I wanted he made some suggestions based on what I had told him. Once I decided on something, he was very easy to work with and got me a great deal. Mike in financing was also great. Both of them went above and beyond making me feel comfortable. Everything was explained in detail. Finian showed me all of the features of the car and how to use each one. I could not have asked for a better car buying experience. More

Best customer service ever!!! I only ever go to Cox Chevrolet on cortez in bradenton!!! They're truly the best and always take care of my car!!! Roberto Alonso the service manager I only ever go to Cox Chevrolet on cortez in bradenton!!! They're truly the best and always take care of my car!!! Roberto Alonso the service manager is amazing!!! Great customer service and Super efficient!!!! Thank you soooooo much for being awesome!!!! More