Cox Chevrolet Incorporated

Cox Chevrolet is nothing but one big scam institution. Bought a used car, they told me the total amount that I would be financing was $16,133. I wanted to pay cash but they suggested 3 months with no in Bought a used car, they told me the total amount that I would be financing was $16,133. I wanted to pay cash but they suggested 3 months with no interest so they could get a kickback from the bank. After signing documents on an electronic table while the finance guy, Brandon, kept talking to me to avert my attention, I asked for a copy of the contract. He told me he was having a problem and could not print the contract but it would be sent to me. Two weeks later the credit union sent me a statement showing a balance of $21,000. They did add interest at 6.5%, so Cox lied to me from the getgo, and they told me that Cox also added some service charges. Cox is screwing me over big time. I will be reporting them to everyone on the planet. More

Do not go to the dealership. Their incompetent service department is a scam. Zero morals, zero integrity. They will lie straight to you and then try to charge you hundreds of dol Their incompetent service department is a scam. Zero morals, zero integrity. They will lie straight to you and then try to charge you hundreds of dollars for absolutely zero work. Not to mention forcing you to also pay rental fees when it was unnecessary for them to even keep your car. Find somewhere else to take your car or buy from- these people only care about making a buck and will scam people to do so! More

Avoid this dealership at all costs. Their service department is a scam. They will lie straight to your face and then charge you hundreds of dollars for absolutely nothing. Even when the Their service department is a scam. They will lie straight to your face and then charge you hundreds of dollars for absolutely nothing. Even when they knew the answer to begin with and that what they were charging you for is completely unnecessary! Avoid avoid avoid!! More

HORRIBLE SERVICE, HORRIBLE QUALITY REPAIRS, QUESTIONABLE ETHICS AND INTEGRITY, FAILURE TO MAKE GOOD ON FAULTY REPAIRS I ASKED THE SERVICE ADVISOR TO HAVE THE DEALERSHIP OWNER CONTACT ME. THE ADVISOR TOLD ETHICS AND INTEGRITY, FAILURE TO MAKE GOOD ON FAULTY REPAIRS I ASKED THE SERVICE ADVISOR TO HAVE THE DEALERSHIP OWNER CONTACT ME. THE ADVISOR TOLD ME THE EMPLOYEES ARE NOT ALLOWED TO TALK TO THE OWNER - THAT SHOULD TELL YOU EVERYTHING YOU NEED TO KNOW ABOUT THIS PLACE!!! Their reputation around town is horrible! I should have listened to all the people who told me to go elsewhere! RUN ! RUN ! RUN ! RUN ! More

I just recently bought a 2021 Bolt EV. I drove 95 miles to purchase the vehicle. They knew I was coming, so to my present surprise, they made the whole process easy, but when it came to th I drove 95 miles to purchase the vehicle. They knew I was coming, so to my present surprise, they made the whole process easy, but when it came to the car, they said that it had a replacement battery pack due to the recall, and it only charged to 163 miles they said it was a normal thing well I trusted them since being a Chevrolet dealer they got me I need to be less trusting come to find out the battery hasn’t also been replaced the car has electrical malfunctions it seems to me that it wasn’t checked out and now the issue is mine it’s disappointing to be honest because now I have to spend time to get it looked at I won’t recommend this dealership nor I won’t go back More

Brought my car in for wipers stopped working. It was a recall issue. Had appt after an hour and half or so he came out trying to sell us brakes,tires,trans flush and we told him not at this time. It was a recall issue. Had appt after an hour and half or so he came out trying to sell us brakes,tires,trans flush and we told him not at this time. Bryan said ok we will get the car ready and bring it out. Well we sat there another hour or so then Bryan co es and says we don’t have the part it will be ordered so we can set up another appt. We told him call us when it comes in. My husband lost a days pay for this. Then Tues 6/18 I get a call from the CSI dept asking me how was my experience with my repairs. I said there were no repairs telling the girl the above. She was at a loss of words. She said ok I will check with Bryan. Well about 15 minutes later Bryan calls the part is in. We go in today 6/19 the part gets put on. We are glad for that but we felt the cold shoulder treatment from Bryan. Needless to say we will NEVER go back there. We should have been told way before 3 hours of wasted time they didn’t have that part. Very unprofessional service as far as I am concerned. I will never recommend this dealership to anyone.. More

He lied to make the sale, after I bought the car I ask about the carpets that he promised and he acted like we never talked about it about the carpets that he promised and he acted like we never talked about it More

Took my 2019 Cruze with 49,000 miles in for service because the traction stabilizer light came on and it started cutting out. Took it to a local service garage first that told me this should still be c because the traction stabilizer light came on and it started cutting out. Took it to a local service garage first that told me this should still be covered under the emissions warranty which is 8 years 80,000 miles. I did so and after putting it on a diagnostic machine they called me and said it was a PCV valve. I went online and researched the cost and on the PCV valve I found the cheapest was $75. and the most expensive was $219. They charged me $940.00 along with supposedly numerous other issues and to fix it it would cost $2700.00. Dummy me said fix it because I needed it back. After they supposedly said they fixed, 62 days later the same light came on and it started doing the same thing. Took it back and after putting it back on the diagnostic machine, don't you know they said they checked everything they did came back as good. In the same breath they said it was something different and that it would cost $650.00. Told them do not touch it, I am coming to get it. To compound matters, my daughter has a 2019 chevy equinox with less than 70,000 miles and don't you know that the transmission went and that would be $7,000.00 to $8,000.00 to replace. Of course that was not under warranty as well .I am getting it fixed on Tuesday by the service center I took it to originally. On Wednesday that piece of crap car will be up for sale and I will NEVER get another Chevy again as well as my daughter. Corporate America at its best again. More

I wanted a specific used car. When I emailed about it I was told it was available. The next day I was told it had sold the night before and they had other vehicles to choose from. When I emailed about it I was told it was available. The next day I was told it had sold the night before and they had other vehicles to choose from. I told them I wasn't interested. I was then told the vehicle was still available. I don't believe they have this vehicle in stock. The only ones available are in either Orlando or Jacksonville which I can get from CarMax. I've never done anything with this company. However, it is very suspicious to tell me the vehicle sold on the night I was inquiring about it and the next business day it's still available. I don't trust a bait and switch company like this. I just want the truth. Either they have the vehicle or they don't, if not, I'm not interested in any other option/vehicle or any deadline with this company. Being dishonest is not a way to gain my business. I will keep looking for the vehicle I want to purchase and it won't be through someone who is deceitful and doesn't have good business ethics. More

I was ready to trade my 2016 Colorado and 2019 Miata on a 2023 Frontier. The online estimated trade in on the Colorado was between $15k and $16k on the COX CHEVY WEBSITE. . The Miata’s was between $21k and $ 2023 Frontier. The online estimated trade in on the Colorado was between $15k and $16k on the COX CHEVY WEBSITE. . The Miata’s was between $21k and $24k. The Colorado has body damage. I was upfront with the salesman and sent photos ahead of time, I’ve received estimates between $6 and $7k to repair the body damage, Trent convinced me to drive an hour to the dealership with both vehicles that they were ready to make a deal. I was astonished when they tried to steal my truck for a mere $3000. It only has 25k miles, The powetrain is worth more than $3k. Not only that, they offered the lowest amount of the range on the Mazda of $21k. I see what they were doing. I owe $24k on the Miata. They made it so I had zero net proceeds to put down and was financing 100% of the new truck with 2 trade ins. Total bait and switch and unscrupulous, **Update**: Carmax gave me $7500 for the 2016 Colorado Cox tried to steal for $3000 plus $24,000 for my Miata. In the meantime Erin from Cox Mazda was soliciting my business. I told her about my experience at Cox Chevy and she was flippant and rude. Don’t waste your time with Cox Chevy/ Mazda. Go straight to Carmax where I’ve always gotten an honest deal. More