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Cowboy Chrysler Dodge Jeep Ram - Service Center
Cheyenne, WY
520 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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520 Reviews of Cowboy Chrysler Dodge Jeep Ram - Service Center
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November 07, 2024
This man is very knowledgeable and is nice as a human being that you will ever meet being that you will ever meet More
by Viperron9
October 04, 2024
When I took the truck in for a heater core problem the fixed it but they broke dash pieces and broke the 120 plug and cigarette lighter. They argued with me saying it was broken when I took it to them. So fixed it but they broke dash pieces and broke the 120 plug and cigarette lighter. They argued with me saying it was broken when I took it to them. So now I have to drive and hour and half to go back for them to fix more that they broke. I asked if they could pay for the fuel and they said, No we can’t do that. More
by Vance
August 30, 2024
My wife and I were stranded south of Cheyene. We called and Richard recommended the best tow truck which arrived within 30 minutes. Once there, they shuttled us wherever we wanted, while diagnosi We called and Richard recommended the best tow truck which arrived within 30 minutes. Once there, they shuttled us wherever we wanted, while diagnosing our vehicle. After having lunch and window shopping we received a call with the solution. They lent us a new Dodge Ram and would have our vehicle done by 11:00 am the next day. Amazing! Very compassionate and concerned. Shout out to all involved, Casey, Richard and Christian. These things don't happen by accident. Somebody has done due diligence in training and it's noticeable. When I look to upgrade from my 2017 Ram, I'll definitely be looking your direction. Regards. Daniel More
by Daniel Hurt
July 19, 2024
We were visiting Cheyenne and something went wrong with our our truck. Right before CFD. Just saying Richard went above and beyond trying to fix it and get us out in a timely manner. Even though they diagn our our truck. Right before CFD. Just saying Richard went above and beyond trying to fix it and get us out in a timely manner. Even though they diagnosed the problem and could have fixed it, your trust in the truck went down hill second time it left us stranded, when you are full time RVers that's not good. So we saw Michael and Sam and bought a new truck. Out thanks to Richard keep up the good work, thanks for going that extra mile for us. More
by nuhddad
Employees Worked With
Other Employees :
Michael H, Samuel Subia, Terrance Pete
June 22, 2024
Slow and not overall friendly (Brian and Christian weren’t awful). We drove from Michigan and our van broke and they didn’t hook it up to the computer right away (simple task) after pleading with them weren’t awful). We drove from Michigan and our van broke and they didn’t hook it up to the computer right away (simple task) after pleading with them throughout the week so that we could make arrangements to get home. We ended up missing out on plane tickets home and they created alot of stress for is over the week when we were suppose to be enjoying a week long vacation with our family. They lack compassion and putting themselves in others shoes. Drive to Casper to have your vehicle serviced. More
by KT
Employees Worked With
September 14, 2022
My wife and I were on a vacation from Ohio in our Promaster camper van when our transmission started making ominous sounds in western Nebraska. We limped our vehicle to Cheyenne to Cowboy Dodge for a Promaster camper van when our transmission started making ominous sounds in western Nebraska. We limped our vehicle to Cheyenne to Cowboy Dodge for a diagnosis. Richard Ortega got us checked in and written up. He said it was going to take a while for the repair under warranty. We arranged a rental car to continue our vacation to Yellowstone. Richard and his team got our vehicle diagnosed and parts ordered very quickly. He stayed in contact with us via text and email to keep us up to date on their progress. Over the next four days while we were at Yellowstone, Cowboy Dodge service techs got our rig repaired and ready for us to pick up on our way home. This team went above and beyond the call of duty to help us out of a bad situation. The vehicle drove great on the way home (1300 miles). Richard even called after our first travel day home to make sure the vehicle was behaving normally. Our experience at Cowboy Dodge was exceptional! From the courtesy car driver that took us to pick up our rental car, to Josh at the reception area, and especially to Richard and the technician that repaired our vehicle we are eternally grateful. We recommend the service department at this dealership highly. More
by svance59
Employees Worked With
August 24, 2021
Cecil was very kind and understanding and was able to get me diagnosed within the first few hours of the business day after I drop my car off previous night when I broke down on I-80 in the middle of Wyoming me diagnosed within the first few hours of the business day after I drop my car off previous night when I broke down on I-80 in the middle of Wyoming. He did everything he could to get my car fixed as soon as possible. Since it was going to be a few days oh, he got me a rental car to use while I waited. More
by Greg
Verified CustomerEmployees Worked With
Cecil Hugie, Junior Martinez
August 24, 2021
Completed the tasks professionally, and in a timely manner. Staff are knowledgeable and took the time to go over the tasks and findings. Dr Gleyn Bledsoe manner. Staff are knowledgeable and took the time to go over the tasks and findings. Dr Gleyn Bledsoe More
by GLEYN
Employees Worked With
Josh
August 24, 2021
First oil change on our new Rebel, got home to Laramie, next morning looked under the truck to find a big oil leak under the truck, on our semi new, and FORMERLY clean, spot free floor!!!!!! Got underneath next morning looked under the truck to find a big oil leak under the truck, on our semi new, and FORMERLY clean, spot free floor!!!!!! Got underneath and found the oil drain plug was not tight, about a 1/4 turn loose. Don't worry, I tightened the plug and cleaned all the oil underneath that had sprayed everywhere on the drive home, but alas, the floor has it's first oil stain, and not of our doing!!!! You may not think this is a big deal, but if we had taken off on a cross country trip right after the oil change, we would be having a different conversation right now!!! More
by boylefr
Employees Worked With
Idk
August 24, 2021
I’ve always gotten good communication from the Service Writers and great service from the mechanics at this dealership. For this reason, I choose to drive all the way from Laramie to Cheyenne when getting Writers and great service from the mechanics at this dealership. For this reason, I choose to drive all the way from Laramie to Cheyenne when getting my vehicle serviced. More
by ckb1981
