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Covina Volkswagen - Service Center
Covina, CA
229 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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229 Reviews of Covina Volkswagen - Service Center
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May 29, 2014
great service the service center was very swift and they fixed everything very promptly and even gave me a rental for one day so they can take care of everything. I the service center was very swift and they fixed everything very promptly and even gave me a rental for one day so they can take care of everything. It was all under warranty also. More
by TinaManookian
Employees Worked With
Ruben Sandoval
May 05, 2014
Great first time service experience. First time at VW Bozzani for service on my 2006 Passat. From now on my dealer of choice when servicing my car, thanks to their prompt, courteous serv First time at VW Bozzani for service on my 2006 Passat. From now on my dealer of choice when servicing my car, thanks to their prompt, courteous service, as soon as I arrived Ruben was waiting right by my door ready to help me, I have been to many other VW dealers for service but have never received world class customer service such as the one that Ruben provided me. I waited for my car and it was ready as promised, in the mean time Ruben always kept me informed in the progress, offered me coffee, water, tea, he made me feel at home. I will definitely be coming back to Bozzani for service on my VW's and will recommend them to my friends and family. More
by ReganPalafox
Employees Worked With
Ruben Sandoval
April 22, 2014
Great customer service Rueben did a fantastic job at accomodating us get out of a jam when another vw dealership failed to provide us with the tire lock key in the vehicle w Rueben did a fantastic job at accomodating us get out of a jam when another vw dealership failed to provide us with the tire lock key in the vehicle we had purchased. His willingness to find someone right on the spot to unlock our tires was greatly appreciated. To top it off, he even got us in and out in about 10 minutes. I would definitely recommend this service center to anyone with a vw vehicle. Thanks again for your fantastic and efficient customer service. More
by chawkinsjr
Employees Worked With
Ruben Sandoval
April 15, 2014
Service Visit Review always had great service and advice from entire team; cannot imagine taking my car elsewhere; they make you feel part of the process and not simply a always had great service and advice from entire team; cannot imagine taking my car elsewhere; they make you feel part of the process and not simply a seller/buyer relationship More
by pmcsherry
Employees Worked With
David Kelsey, Jesse Santos, Ruben Sandoval, Charles Liautaud
April 14, 2014
Great Service Made an appointment for a 10K service and requested a loaner from David. I did not purchase my Touareg from this dealer but he still reserved one for Made an appointment for a 10K service and requested a loaner from David. I did not purchase my Touareg from this dealer but he still reserved one for me. My service advisor was Reuben, he did all the things I instructed regarding the tire rotation. I was completely satisfied with the professional attitude and friendliness of the whole service team. I would have rated excellent on all areas except I did not get a detail report like brake percentage or detailed work report done on my rig. More
by Treg13
Employees Worked With
David Kelsey, Ruben Sandoval
April 14, 2014
Bozzani reinvigorated my enthusiasm for the VW brand I found Bozzani VW through Dealer Rater after two very unsatisfactory experiences at Santa Monica VW (where I purchased my VW) as well as Downtown VW I found Bozzani VW through Dealer Rater after two very unsatisfactory experiences at Santa Monica VW (where I purchased my VW) as well as Downtown VW of Los Angeles. From the moment I spoke with Charles in the service department, my mind was at ease about the service my Golf R needed due to a service bulletin. Charles answered all of my questions related to the service process, he was patient as I explained my experiences and vehicle situation thus far, and he was beyond flexible with scheduling and he offered me the use of a loaner vehicle before the thought had even crossed my mind; something neither of the previous two dealers had ever offered. When I arrived at Bozzani to drop off my Golf R, Charles had all my information in his system already, and the loaner was standing by. I was assisted immediately and was on my way before I knew it. Charles kept me updated throughout the repair process, and most importantly he ensured that the parts were available to the dealership before I brought the vehicle in for service...something other dealerships had neglected to do which resulted in a waste of our collective time. In fact, Charles saved me an additional trip for service by performing the annual service on my VW just a little early. Another above and beyond way he made this the best service experience at VW or any previous dealership I've visited. When I picked my car up, it was washed and right out front waiting for me. I felt like I was picking up a new car all over again! I had the opportunity to meet Chris, the tech who replaced the coolant pump as advised by the service bulletin, and Charles walked me through the paperwork that described everything that Chris had done while the car was in their care. I drove 30 miles, past several other VW dealerships, to patronize Bozzani VW. After experiencing their exemplary service first hand, I'd gladly drive 100 miles to do it again. I'm not saying that Bozzani wrote the book on dealership service, but they should. A+, 10 out of 10, all of the stars. Thank you Bozzani VW for reinvigorating my enthusiasm for the VW brand! More
by JohnVidas
Employees Worked With
Chris (Service Tech), Charles Liautaud
April 10, 2014
Honest, Ethica This review is basicly to reiterate what I wrote on a previous one. That Dave and Ruben have restored my faith in taking my car to a dealer. Withou This review is basicly to reiterate what I wrote on a previous one. That Dave and Ruben have restored my faith in taking my car to a dealer. Without asking, they have gone beyond what was asked. Their honesty is much appreciated and squashes any stigma of taking my car to a dealer. I will not take my service needs anywhere else. Jim Tawney More
by jtawney
Employees Worked With
David Kelsey, Ruben Sandoval
April 10, 2014
Great Service I came in to Bozzani Motors in order to get an ignition problem with my car diagnosed. I was so impressed with the team at Bozzani motors. They wanted I came in to Bozzani Motors in order to get an ignition problem with my car diagnosed. I was so impressed with the team at Bozzani motors. They wanted to make sure that I was being treated well, even offering me a ride to and from my college campus in order to get back to my car. They went over and beyond, and if I ever have problems again, I will look to them first. More
by RothD
Employees Worked With
Charles Liautaud
April 10, 2014
POW!WOW! Reuben, Jesse, and Charles are a powerhouse team: funny, timely, proficient, thorough. It is a pleasure to visit Bozzani and to be treated professiona Reuben, Jesse, and Charles are a powerhouse team: funny, timely, proficient, thorough. It is a pleasure to visit Bozzani and to be treated professionally. POW! More
by tqbowes
Employees Worked With
Jesse Santos, Ruben Sandoval, Charles Liautaud
April 10, 2014
Oil Change/Check up/ Light fix I have alway experienced, fast, friendly and more than acceptable service at this VW Location, they do great work and I would bring my car here again I have alway experienced, fast, friendly and more than acceptable service at this VW Location, they do great work and I would bring my car here again in a heart beat. Thanks again guys! More
by Adewerd54
Employees Worked With
Ruben Sandoval, Charles Liautaud
