Covina Volkswagen - Service Center

Always a pleasure. All so helpful and informative. Got my BABY beetle, 2006, back. Just beautiful! All so helpful and informative. Got my BABY beetle, 2006, back. Just beautiful! More

No, I don't like the way they serve really bad. I think I come another shop I think I come another shop More

Covina VW provides excellent customer service. The team is extremely responsive. They are honest and transparent with what services your car needs. I was extremely pleased with their services. The team is extremely responsive. They are honest and transparent with what services your car needs. I was extremely pleased with their services. More

Covina VW & its service department are always on point Jessie, Charles and Ruben are always professional and knowledgeable. Jessie, Charles and Ruben are always professional and knowledgeable. More

The Service Advisors are the best in the business. True Professionals at what they do. I trust my vehicle in their hands. It is because of the service I receive at this dealership , I continue to buy True Professionals at what they do. I trust my vehicle in their hands. It is because of the service I receive at this dealership , I continue to buy VW. The buying experience is one day. The service experience is over a period of years. More

Great communication with the team from VW Covina. Charles was so nice and helped us with any questions we had regarding our service. Charles was so nice and helped us with any questions we had regarding our service. More

Got in and out quickly. Clear explanations Courteous service Not much more to say about it Clear explanations Courteous service Not much more to say about it More

Staff is always courteous & helpful & professional. Location is always maintained clean & welcoming. Staff always works to accommodate appointment service time as much as possible. Location is always maintained clean & welcoming. Staff always works to accommodate appointment service time as much as possible. More

Covina VW Service Dept. replaced the fuel pump, sensors and the battery on my '05 Turbo Beetle. Service Consultant Ruben Sandoval handled everything, from check in to deliv replaced the fuel pump, sensors and the battery on my '05 Turbo Beetle. Service Consultant Ruben Sandoval handled everything, from check in to delivery, with courtesy and professionalism. All the work was completed promptly and within the estimate. Thank you Ruben and thanks to everyone who took TLC of our bug! More

Need to set proper expectations. Brought my vehicle in for an oil change and was told it would take 1.5 hours. I was ok with that time and decided to wait in lobby. However it took a Brought my vehicle in for an oil change and was told it would take 1.5 hours. I was ok with that time and decided to wait in lobby. However it took almost 3 hours to get my vehicle. Setting the proper expectation is important. If they would have told me it would take 3 hours I would have been ok with that and would have just taken an uber home and come back to pick up my car. More