Covina Volkswagen - Service Center

Great communication with the team from VW Covina. Charles was so nice and helped us with any questions we had regarding our service. Charles was so nice and helped us with any questions we had regarding our service. More

The Service Advisors are the best in the business. True Professionals at what they do. I trust my vehicle in their hands. It is because of the service I receive at this dealership , I continue to buy True Professionals at what they do. I trust my vehicle in their hands. It is because of the service I receive at this dealership , I continue to buy VW. The buying experience is one day. The service experience is over a period of years. More

Got in and out quickly. Clear explanations Courteous service Not much more to say about it Clear explanations Courteous service Not much more to say about it More

Staff is always courteous & helpful & professional. Location is always maintained clean & welcoming. Staff always works to accommodate appointment service time as much as possible. Location is always maintained clean & welcoming. Staff always works to accommodate appointment service time as much as possible. More

Covina VW Service Dept. replaced the fuel pump, sensors and the battery on my '05 Turbo Beetle. Service Consultant Ruben Sandoval handled everything, from check in to deliv replaced the fuel pump, sensors and the battery on my '05 Turbo Beetle. Service Consultant Ruben Sandoval handled everything, from check in to delivery, with courtesy and professionalism. All the work was completed promptly and within the estimate. Thank you Ruben and thanks to everyone who took TLC of our bug! More

Need to set proper expectations. Brought my vehicle in for an oil change and was told it would take 1.5 hours. I was ok with that time and decided to wait in lobby. However it took a Brought my vehicle in for an oil change and was told it would take 1.5 hours. I was ok with that time and decided to wait in lobby. However it took almost 3 hours to get my vehicle. Setting the proper expectation is important. If they would have told me it would take 3 hours I would have been ok with that and would have just taken an uber home and come back to pick up my car. More

As always the service was excellent. Ruben Sandoval has been helping me for years when I take my 2009 VW bug in for servicing. He gives me the information I need about the things makin Ruben Sandoval has been helping me for years when I take my 2009 VW bug in for servicing. He gives me the information I need about the things making my poor old bug sick. I really appreciate the rides to and from the dealership as well as calls for updating me on the issues. This is very helpful as often you have to get parts sent in as this is also an old manual transmission. I really love the service I have received. More

Service was excellent. I made an appointment, dropped off my car and got a callback with 2 hours regarding service that was needed. I got another call a few hours later st I made an appointment, dropped off my car and got a callback with 2 hours regarding service that was needed. I got another call a few hours later stating what work was done and that my car was ready to be picked up. More

Charles from service department , he took care of all the issues I had with my car. thank you. issues I had with my car. thank you. More