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Covina Volkswagen - Service Center

Covina, CA

4.5
279 Reviews

279 Reviews of Covina Volkswagen - Service Center

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December 02, 2024

Service agents are friendly and knowledgeable. They will go out of their way to help you. More

by FROSSCIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Montanez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Martell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ruben Sandoval, Laura Mahecha
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Dec 03, 2024 -

Covina Volkswagen responded

We appreciate your kind words about our knowledgeable and helpful service agents at Covina Volkswagen. Your feedback is valuable to us. Is there something more we could do to enhance your experience? Feel free to share additional thoughts with us.

November 23, 2024

Ruben and entire staff very helpful and courteous. Love the new new vw bus we saw being unloaded More

by LDW2LDW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Montanez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 26, 2024 -

Covina Volkswagen responded

Thank you! We care for our customers and it’s exciting to know this passion shines through Ruben and the team! If you’re ever in need of future automotive assistance, all of us here at Covina Volkswagen are here to help. Safe travels and have a wonderful day!

Dec 03, 2024 -

Covina Volkswagen responded

We are truly grateful for your 5-star review! We're glad that Ruben and the team made your experience pleasant. Your kind words about our new VW bus are appreciated. We look forward to welcoming you back to Covina Volkswagen.

November 18, 2024

It is always a pleasure to visit Covina Volkswagen, their customer service is truly the best! Awesome , service manager Manny, his service advisors, Jesse, Ruben, and Charles. Most importantly the knowledgea More

by ELVESPARZA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Munguia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manny Montanez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manny, Jesse, Ruben, Charles, Pete, Chris, and Emilio! Great job guys!!
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Nov 21, 2024 -

Covina Volkswagen responded

Hi there, thank you so much for sharing your 5-star experience with Covina Volkswagen! We’re thrilled to hear that every visit has been a positive one. Providing exceptional service is always our goal, and we’re so happy to have earned your trust. We look forward to continuing to serve you—keep enjoying your Volkswagen!

November 18, 2024

The service was great & the employees are super helpful. It’s definitely a family oriented place with awesome service. Thank you to all, especially the technician. More

by ELVESPARZA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Munguia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manny Montanez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Technician Pete Esparza
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Nov 21, 2024 -

Covina Volkswagen responded

Hi there! Thank you for this review of Covina Volkswagen. We’re so glad to hear that you had a great experience with our team and found our service to be helpful and family-oriented. We’ll be sure to pass along your thanks to the technician and the rest of the team. We truly appreciate your feedback and look forward to serving you again in the future! Thanks for choosing Covina VW.

November 17, 2024

Helpful staff vey clean and organized service waiting area great communication Detailed information on the invoice More

by AK
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Montanez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 20, 2024 -

Covina Volkswagen responded

Hi there, we appreciate your 5-star review of Covina VW. We’re delighted to hear that our staff was helpful and that you appreciated our clean and organized waiting area. It’s great to know the communication and detailed invoice met your expectations. Thanks for stopping by, we hope to see you again soon!

November 16, 2024

I bought the car from this dealership, and I felt comfortable with the sales people and the dealing process. Took it to my first service and car was ready within the time I was told it would be ready More

by saraviarobert6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Munguia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ali Khasdaei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 20, 2024 -

Covina Volkswagen responded

Hello, thank you for this 5 star review of Covina Volkswagen. We’re so glad to hear that you felt comfortable with our sales team and the purchasing process. It’s great to know your first service visit also went smoothly and your car was ready as promised. We appreciate your feedback and look forward to continuing to provide excellent service in the future! Thanks for choosing Covina VW.

November 15, 2024

I am not surprised, I always expected that VW dealers were amazing. I have just confirmed that. Incredible service, they received the car immediately. Car was delivered on time and in perfect shape. More

by SOUTHLANDMOSILITY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Montanez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 26, 2024 -

Covina Volkswagen responded

We’re thrilled to hear that we exceeded your expectations and delivered the incredible service you’ve come to expect from Volkswagen. It’s wonderful to know your car was received promptly and delivered on time in perfect condition. Your recommendation is greatly appreciated and if there’s anything else we can assist you with, please don’t hesitate to reach out. We look forward to serving you again in the future!

November 12, 2024

Everybody was very friendly and corrected the issue with my car… Grateful for this wonderful dealership More

by jdwpraise
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Montanez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 13, 2024 -

Covina Volkswagen responded

Hello, thank you so much for sharing this highly rated review of Covina Volkswagen. We’re so glad our team was able to resolve the issue with your car and that you felt welcomed. It’s always our goal to provide exceptional service, and we’re grateful to have earned your trust! Thank you for choosing Covina VW, and please don’t hesitate to reach out if there’s anything more we can assist you with in the future!

November 12, 2024

you guys did a great job with our 3 cars! great service as always and very professional More

by FRANIE22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Montanez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 13, 2024 -

Covina Volkswagen responded

Hello! We appreciate you sharing this recent review of Covina Volkswagen. We’re delighted to hear that you had a great experience with all three of your cars. Providing consistent, professional service is our top priority, and it’s rewarding to know we met your expectations. Thanks for choosing Covina Volkswagen, we look forward to your next visit!

November 05, 2024

Friendly. Knowledgeable. Trustworthy. Timely. They don't just tell you the details, they show you! More

by ASSATADANA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Montanez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 13, 2024 -

Covina Volkswagen responded

Hello there! Thank you so much for this 5-star review of Covina Volkswagen! We're pleased to know that our team provided a friendly, knowledgeable, and trustworthy experience for you. We appreciate your feedback and look forward to assisting you again in the future. Thanks for choosing Covina Volkswagen!

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