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Covina Volkswagen - Service Center

Covina, CA

4.5
279 Reviews

279 Reviews of Covina Volkswagen - Service Center

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December 29, 2024

The service we received was mediocre. We got what we needed, but there wasn’t any effort to show compassion for our situation of needing a tire, which was an unexpected expensive cost. We More

by Carlie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ruben
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Dec 31, 2024 -

Covina Volkswagen responded

Thank you for sharing your experience with us, Carlie. While we're glad that we could assist with your tire repair the same day, we’re sorry to hear that the level of compassion you experienced didn’t meet your expectations. Our team is always praised for providing exceptional service and what you've described does not align with our values. We're grateful for your feedback and if there's anything else you feel we should know, please give us a call or message us your contact information so that we can reach out.

December 28, 2024

Great people. Been getting the car serviced there for almost 10 years, again great people More

by TMADIESELTECH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Montanez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 30, 2024 -

Covina Volkswagen responded

We're grateful for your loyalty to Covina Volkswagen over the past decade. It's always a pleasure to provide you with top-notch service. We look forward to serving you for many more years. Thank you!

December 26, 2024

Jesse is a trustworthy employee that I appreciate being able to work with over the past decades. More

by AIMACIAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse, Charles, Ruben
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Dec 27, 2024 -

Covina Volkswagen responded

We greatly appreciate your kind words about Jesse at Covina Volkswagen. It's wonderful to hear you've had such positive experiences over the years. We look forward to continuing to serve you in the future!

December 24, 2024

The service was completed in a proper amount of time, and the service man were courteous More

by minisfrasier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Montanez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Martell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 26, 2024 -

Covina Volkswagen responded

We appreciate your 5-star feedback at Covina Volkswagen. It's great to hear that our service team was courteous and efficient. We look forward to serving you again in the future.

December 24, 2024

I liked the videos feedback that the technician sent out. Very thorough and well thought out. More

by TRIEuKEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Montanez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charles Liautaud
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Dec 26, 2024 -

Covina Volkswagen responded

We're so grateful for your 5-star review! At Covina Volkswagen, we value transparency and communication, so we're glad you appreciated our video feedback. It's wonderful to hear you found our technician's insights thorough. We look forward to seeing you again soon!

December 23, 2024

When people trust you to fix a problem find the root cause! Don't let them spend money while you guess what the issue is. More

by HOMES.BYSUSIEC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Charles
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Dec 31, 2024 -

Covina Volkswagen responded

We’re committed to delivering the best service possible and we would appreciate the opportunity to discuss this further. Please contact us directly with details about your visit, such as your name and the date of service, so we can better understand the situation and address it promptly. We value your business and we look forward to improving your experience with us.

December 13, 2024

Quick and easy service. Best dealer around.Manny is great ,he helped me, my cars needs. More

by BIG J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Montanez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Martell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 15, 2024 -

Covina Volkswagen responded

Thank you so much for your 5-star review! We're glad to hear that Manny provided quick and easy service for your car's needs at Covina Volkswagen. We appreciate your kind words and look forward to serving you again in the future.

December 13, 2024

Great customer service! It was easy to set the appointment and once done, the service team gave me great updates. More

by novelovalerie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Montanez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 16, 2024 -

Covina Volkswagen responded

Valerie, we're grateful for your feedback at Covina Volkswagen. It's wonderful to hear you found our appointment setup and updates helpful. Please don't hesitate to visit us again. Thank you!

December 10, 2024

Great customer service. Communication was awesome and I was very pleased with the service all around. More

by JONATHANFELIX55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Montanez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 11, 2024 -

Covina Volkswagen responded

Thank you, Jonathan, for your fantastic feedback! At Covina Volkswagen, we take pride in our communication and customer service. We're delighted to know you had a pleasing experience. Your support means a lot to us. We look forward to seeing you again!

December 02, 2024

The staff at Covina Volkswagen are amazing. They are my preferred service center for my vehicle because of the great communication and wonderful customer service. More

by D.RODRIGUEZ
Recommend Dealer
Yes
Employees Worked With
Manny Montanez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ruben
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Dec 03, 2024 -

Covina Volkswagen responded

We're grateful for your kind words. Your positive feedback regarding our communication and customer service at Covina Volkswagen is much appreciated. We look forward to serving your vehicle in the future.

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