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Covina Volkswagen - Service Center

Covina, CA

4.7
253 Reviews

253 Reviews of Covina Volkswagen - Service Center

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May 19, 2013

Tony was the best. He made sure I would get another free detail as I had used my first free one too soon after purchasing the car. The whole dealership and staff are excellent. Samantha is my favorite. She More

by docmartine2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 31, 2013 -

Covina Volkswagen responded

Thank you for taking the time to tell us about your experience! I really appreciate the great feedback and all the wonderful compliments you have about our dealership and team. Customer service and satisfaction are always our top priority and I am glad to see we have met those goals. I am glad that our team was so helpful and I appreciate your continued support and trust in Bozzani Volkswagen. If you have any additional questions please feel free to reach out to us - we are here to help! We look forward to working with you again. Sincerely, Greg Bozzani – GM gregbozzani@gmail.com

March 28, 2013

I have been going to this dealership for the past decade for my last five Volkswagens. The service department here is second to none. Staff is very courteous and professional and always go the extra mile More

by ssleung
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Santos, Ruben Sandoval
Mar 28, 2013 -

Covina Volkswagen responded

Wow! A decade sounds like a long time but believe it or not we have many employees that have been with us longer than that. But hey, you already knew that having worked with Jesse for so long... Thank you for your continued loyalty to Bozzani Volkswagen. Greg Bozzani Owner

March 28, 2013

Customer service personnel went the extra mile to make sure I received the Brand support from the Manufacturer (VW). This was done even though the vehicle was out of warranty. VERY IMPRESSIVE!! More

by racampbell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Liautaud and Jesse Santos, Ruben Sandoval
Mar 28, 2013 -

Covina Volkswagen responded

Thank you for your positive response and yes, we are your advocate for the well being of your Volkswagen. Our customer satisfaction marks from VW prove this month after month. Thanks again for your service business and we will be there for you when it comes time to purchase a new VW. Greg Bozzani Owner

March 27, 2013

The service department was outstanding. All the employees in the sevice department were very helpful and friendly. I would refer my friend to your dealership. More

by jmfabrega
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Liautaud
Mar 28, 2013 -

Covina Volkswagen responded

We know that the service department is where we cultivate the majority of our future sales, so high importance to satisfaction and attention to detail are delivered every day. We're not perfect, but we sure like to make our customers happy. Thank you for your business. Greg Bozzani Owner

March 06, 2013

amazing customer service especially from Jesse!! He was extremely helpful. I will always highly Redmond them because if the customer service from Jesse. There prices are also reasonable. More

by ajschuitema
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Santos
Mar 07, 2013 -

Covina Volkswagen responded

Jesse has been a part of the Bozzani family for over two decades and knows how to take care of our customers. We appreciate your business as much as you appreciate Jesse. Look forward to seeing you on your next visit. Greg Bozzani Owner

March 06, 2013

The service has been great here and everyone is so friendly and helpful, also having the drivers there to get you home was great to, Reuben was on top of things and so nice. More

by Mandajean32
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reuben Sandoval , Ruben Sandoval
Mar 07, 2013 -

Covina Volkswagen responded

Thank you for your response. Your car is more than nuts and bolts to us. We realize that is is vital to your everyday activities so we want to make sure we provide quick and complete service. Make sure to ask for Ruben on your next visit, he will be here to serve you again. Greg Bozzani Owner

February 20, 2013

I always have an awesome experience when I come in for service. Everyone there is very friendly and always has a smile on their face. Jesse, David,Charles,and Rueben always give A+++ service. More

by DBMKII
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Kelsey, Jesse Santos, Ruben Sandoval, Charles Liautaud
Feb 26, 2013 -

Covina Volkswagen responded

Thank you for your continued visits and support of Bozzani VW. Our service people are always available to help out and remember, we will be there for you when you need your next car as well. Greg Bozzani Owner

February 09, 2013

This is the best VW dealership in Southern California, by far. I have had troubles at others but this dealership is fair with prices and exceptional with customer service. They are very open with any concer More

by Stremayne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ruben Sandoval
Feb 12, 2013 -

Covina Volkswagen responded

Thank you for your kind words for Ruben. He continues to satisfy our customers month after month but he appreciates the recognition. We all look forward to helping you again soon. Greg Bozzani Owner

February 09, 2013

Service was great! I called ahead of time and they were able to get my car in right away and have it back to me in two hours, employees were very nice and helpful More

by ScottHenley
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
service department
Feb 12, 2013 -

Covina Volkswagen responded

We pride ourselves on no long waiting for a service appointment. Not all VW dealerships can get you in that quickly. Your time is valuable and we recognize this. See you again when YOUR schedule permits it, not ours... Thank you. Greg Bozzani Owner

January 31, 2013

Bought my car there a couple of months back. They were very friendly. When I took my car for service they were fast efficient. Thanks. More

by Gabgall
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Byron Garriques, Jesse Santos
Jan 31, 2013 -

Covina Volkswagen responded

Thank you for your review and for your recent business. Please let us know if we can help you in the future!

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