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Covina Volkswagen - Service Center

Covina, CA

4.5
289 Reviews

289 Reviews of Covina Volkswagen - Service Center

Sort by
February 21, 2025

Very overpriced but average dealership service center prices, I guess. Not very wallet friendly. Charles is a nice advisor. More

by Agiel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles in service
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February 18, 2025

Great and attentive service writers. I have been a customer for over 9 years. My VW dealership of choice. More

by EMARTINEZ25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruben
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Feb 19, 2025 -

Covina Volkswagen responded

We're grateful for your long-term loyalty. Your positive feedback about our attentive service writers at Covina Volkswagen is appreciated. We look forward to serving you for many more years!

February 15, 2025

The service advisor is friendly. I will come back to Covina Volkswagen for future maintenance service. More

by CPDSCK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Montanez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 17, 2025 -

Covina Volkswagen responded

We're delighted you found our service advisor to be friendly at Covina Volkswagen. Your kind words are much appreciated and we look forward to assisting with your future maintenance needs.

February 15, 2025

Charles provides excellent customer service! He’s professional, friendly and knowledgeable. When I bring my vehicle in for service I know Charles is going to take care of it for me. More

by ldmilliken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caleb and Charles
Report | Print
Feb 18, 2025 -

Covina Volkswagen responded

Thank you for your kind words, ldmilliken! We're glad to hear Charles exceeded your expectations with his professionalism and friendliness. At Covina Volkswagen, we strive to provide exceptional service. We look forward to your next visit!

February 13, 2025

Great service. Scheduling sufficient to my needs. Relatively economical. Quality of service meets my needs. Service Managers are the best More

by Matt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Montanez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 14, 2025 -

Covina Volkswagen responded

Matt, your kind words about Covina Volkswagen are appreciated! We're pleased to hear that our service managers provided you with excellent service. We value your feedback and look forward to your next visit. Thank you!

February 12, 2025

Ruben did a great job of addressing my vehicles issues and the car was ready as promised. More

by DANIELCARRASCO79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruben
Report | Print
Feb 13, 2025 -

Covina Volkswagen responded

We appreciate your 5-star review, Daniel. It's wonderful to hear that Ruben was able to address your vehicle's issues efficiently. We're glad your car was ready as promised at Covina Volkswagen. Please don't hesitate to visit us again!

February 11, 2025

Ruben was extremely helpful and friendly and remembered that I needed a ride back to the shop. Great customer service More

by ANNABELMEDINA3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruben
Report | Print
Feb 13, 2025 -

Covina Volkswagen responded

Thank you for your kind words, Annabel! We're glad to know Ruben provided you with such helpful and friendly service at Covina Volkswagen. We appreciate your positive feedback and look forward to seeing you again!

Feb 13, 2025 -

Covina Volkswagen responded

Thank you for your kind words, Annabel! We're glad to know Ruben provided you with such helpful and friendly service at Covina Volkswagen. We appreciate your positive feedback and look forward to seeing you again!

January 30, 2025

Service took amount of time promised. Charles explained everything in detail and even took time and tried to link my phone to car although it was not successful More

by chrisjohn6736
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Jan 31, 2025 -

Covina Volkswagen responded

Thank you for your kind feedback, Chris. We appreciate you recognizing Charles's efforts to provide detailed explanations and assist with your phone. Covina Volkswagen looks forward to serving you again.

January 26, 2025

Friendly, good communication. Except the inside of my car was extra dusty for some reason. More

by ANGRODRIGUEZ123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember
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Jan 28, 2025 -

Covina Volkswagen responded

Thank you for your review. We're glad to hear you appreciated our friendly service and communication at Covina Volkswagen. Your feedback about the dust in your car is noted. Safe travels and we look forward to serving you again.

January 23, 2025

Great service! Great Tech's! Love the Video's! Wouldn't go anywhere else! Love getting my vehicle serviced here! Thanks! More

by castrojrrichard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Montanez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Martell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 24, 2025 -

Covina Volkswagen responded

Thank you so much for your support! We're grateful for your kind words about our service and tech team at Covina Volkswagen. We look forward to continuing to serve you and your vehicle in the future.

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